Cisco IP DECT 6800 Series

Cisco IP DECT 6800 Series Overview

The Cisco IP DECT 6800 Series is designed for small and medium businesses. The series is made up of:

  • Cisco IP DECT 110 Single-Cell Base Station

  • Cisco IP DECT 210 Multi-Cell Base Station

  • Cisco IP DECT 110 Repeater

  • Cisco IP DECT Phone 6823 Handset

  • Cisco IP DECT Phone 6825 Handset

  • Cisco IP DECT Phone 6825 Ruggedized Handset

The base stations and repeater look the same. But each has a different function.


Note


This document covers the Cisco IP DECT 6800 Series only. This series is different from the Cisco IP Phone 6800 Series Multiplatform Phones. For information on the Cisco IP Phone 6800 Series Multiplatform Phones, see https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/series.html


Figure 1. Cisco IP DECT Phone 6823 Handset, Cisco IP DECT Phone 6825 Handset, Cisco IP DECT Phone 6825 Ruggedized Handset, Cisco IP DECT 110 Repeater, Cisco IP DECT 210 Multi-Cell Base Station, and Cisco IP DECT 110 Single-Cell Base Station
handset 6823, standard handset, ruggedized handset, 110 repeater, 210 base station, 110 base station

The orange Cisco IP DECT Phone 6825 Ruggedized Handset is IP65-rated. IP65 means that the handset is dust tight and protected against water projected from a nozzle. The orange color makes the handset easier to locate.

The following table gives the main differences between the Cisco IP DECT Phone 6825 Handset and the Cisco IP DECT Phone 6823 Handset.

Feature

Cisco IP DECT Phone 6825 Handset

Cisco IP DECT Phone 6823 Handset

Screen

Display: 2 inches

Resolution: 240 x 320 pixels

Display: 1.7 inches

Resolution: 128 x 160 pixels

Emergency button

Present

Not present

Bluetooth

Supported

Not supported

Charging cradle

USB port and LED

No USB port or LED

The handsets use Digital Enhanced Cordless Telecommunications (DECT) to communicate with a base station. The base station communicates with the call control system for call control functions.

You can set up the system in these configurations:

  • One Cisco IP DECT 110 Single-Cell Base Station with up to six 110 Repeaters

  • Two Cisco IP DECT 110 Single-Cell Base Stations with up to twelve 110 Repeaters

  • One or more Cisco IP DECT 210 Multi-Cell Base Station with up to three 110 Repeaters per base station.

Multiple base stations extend radio coverage for larger office spaces.

Each Cisco IP DECT 210 Multi-Cell Base Station can have up to 30 handsets configured to use the base station. Each 110 Single-Cell Base Station can have up to 20 handsets configured to use the base station. The number of active calls on a base station is limited. For more information, see Installation Requirements.

This document discusses the installation, configuration, and administration of the system. For information about using the handset, see the Cisco IP DECT 6800 Series User Guide.

The following table lists some common terms and their meanings used in this document.

Table 1. Terms

Term

Meaning

Handset or phone

6823 Handset

6825 Handset

Base station

110 Single-Cell Base Station

210 Multi-Cell Base Station

Repeater

110 Repeater

System

The set of handsets, repeaters, and base stations at a customer site.


Note


Not all features may be supported on your system. Contact your service provider for the supported features.


Base Station and Repeater Identification

You can identify the Cisco IP DECT 6800 Series devices by the symbol on the top of the device.

Device

Symbols

110 Single-Cell Base Station

single cell icon: dot with radiating rings

210 Multi-Cell Base Station

multicell icon: dot with radiating rings and a plus sign

110 Repeater

repeater icon: circle with four arrows

You can also identify the base stations and repeaters in these ways:
  • The product identification label on the back of the devices.

  • Repeaters don't have a LAN port.

New and Changed Information

New and Changed Information for Firmware Release 5.1(2)

Features

New or Changed Information

Updated the topic for LLDP and CDP

Network Protocols

Technical Details

New section: Reset the Network VLAN

A new topic added to base station now allows to download complete XML config file from Cisco EDOS server

EDOS Profile and XML Parameters

A new topic added to record configuration changes that users make to the base station using the configuration changes logging function

Logging of Configuration Changes of Base Station

A new topic added to the base station requests DECT locked handsets for changelogs

Reporting of Configuration Changes

New topics added for DECT on CUCM support

Cisco IP DECT 6800 Series with Cisco Unified Communications Manager

Added a new topic to support on-device firewall

Configure On-Device FirewallFirewall Default Port Settings

Added new parameters in Web page fields to support on-device firewall

Firewall Section Fields in Security Web Page Fields

New and Changed Information for Firmware Release 5.1(1)

Features

New or Changed Information

Automatic Handset Registration in HEBU Mode

New sections:

Updated sections:

Base Station Status File Export

New section: Export the Base Station's Status File

Call Groups Addition for Intercom Calls

New sections:

Caller ID Display Enhancement

New sections:

Updated section: Dial Plans Web Page Fields

Dial Plan Enhancements

New sections:

Handset Settings Enhancements

New section: Modification to Handset Settings

Updated section: Management Web Page Fields

Language and Texts Changes in a Handset

New section: Configure Language and Text Settings for a Handset

Updated section: Firmware Update Web Page Fields

Location Server Configuration for Emergency Calls

New section: Configure the Location Server for Emergency Calls

Updated section: Management Web Page Fields

Media Security and Call Handling Enhancements

New sections:

Updated sections:

Report Upload to Problem Report Server

New section: Configure Problem Report Tool Server

Updated section: Management Web Page Fields

New and Changed Information for Firmware Release 5.0

Features

New or Changed Information

Base Station Default Password Change

Updated sections:

Call Quality Statistics to Call Server

New section: Set Up Call Quality Statistics to Call Server

Updated section: Servers Web Page Fields

Dual Cell Network

New sections:
Updated sections:

Firmware Filename Modification

New sections:
Updated sections:

SIP Notification of Handset Removal

New section: Configure the SIP Notify Authentication

Updated section: Servers Web Page Fields

UI Enhancements

General Changes

New maintenance procedures:

New and Changed Information for Firmware Release 4.8

Feature

New or Changed Content

110 Single-Cell Base Station

New section: Base Station and Repeater Identification

Updated sections:

110 Repeater

New sections:

110 Repeater

Updated sections:

6823 Handset

Updated sections:

Access Code Addition to Handsets

Updated the sections:

Certificate Time Validation Enhancement

Updated the section Set the Base Station Country

Paging

New sections:

Password Enhancements

New sections:

Multicell Provisioning Enhancement

Updated section: Automatic Configuration

Security for Media

New section: Set Up the Media Security

Updated sections:

Shared Call Enhancements

New field BroadWorks Busy Lamp Field List URI in Add or Edit Extension Web Page Fields

Temporary Handset Addition to Base Station

New sections:

UI Enhancements

New fields Status and Extension in the Extensions Web Page Fields

Troubleshooting Changes

New section: Handset Can't Register.

General Changes

Addition of handset package details in Handset package contents

Update of default password in Sign in to the User Web Page

Addition of static IP details in Configure the Network Settings

Addition of local text folder details in Central Directory Setup

Addition of information about an alarm server configuration in Configure Alarms

Addition of multicell system prerequisite requirements in Set Up a Multicell System on the Primary Base Station

Update of headset support information in Audio Quality

Addition of description details in various web page field tables

Addition of values for auto resync in Management Web Page Fields

Addition of LED pattern and upgrade time in Upgrade the Base Stations and Upgrade the Handsets

New troubleshooting procedure in Handset Beeps Continuously While in the Charger

New and Changed Information for Firmware Release 4.7

Starting with this release:

  • The release number scheme changes to conform to the standard Cisco release numbers. Internally, the previous number scheme will display. Firmware Release 4.7 and Firmware Release V470 B6 are the same firmware release.

  • All document updates related to the release are clearly marked. For example, if there is a new field added or a field removed, the documentation indicates the type of change and what release the change applies to.

Feature

New or Changed Information

210 Multi-Cell Base Station

Cisco IP DECT 6800 Series Overview

Set Up the Cisco IP DECT 6800 Series (Workflow)

Installation Requirements

Download and Copy the Firmware Files to the TFTP, HTTP, or HTTPS Server

Upgrade the Handsets

Handset Specifications

DNS NAPTR Support

Add information to the SIP Transport field to Servers Web Page Fields.

Opus Codec Support

Add OPUS to the Codec Priority field in Servers Web Page Fields.

UI Enhancements

The Extensions web page and its subpages have been changed. This impacts the following content:

Add the Extension Info, Terminal Position, Battery Level, RSSI, and Measurement Time [mm:ss] fields in Extensions Web Page Fields.

Add the maximum length of the Authentication User Name, Authentication Password, XSI User Name and XSI Password fields in Add or Edit Extension Web Page Fields.

Add Failover Reconnect Time to Network Web Page Fields.

Add Emergency calls, Call drops due to emergency call, and Emergency calls rejected fields to Calls view in Statistics Web Page Fields.

Some fields no longer display in the web pages for Firmware Release 4.7. They have been marked as removed.

General changes

Updates to Set Up the Cisco IP DECT 6800 Series (Workflow) to reorder the tasks.

Clarifications about country information in Set the Base Station Country.

Perform a Site Survey was rewritten.

New troubleshooting procedures Handset Won't Turn On and Handset Won't Stay On.

New and Changed Information for Firmware Release V460

Feature

New or Updated Sections

Base station web page enhancements

New Base Station Accounts

New Sign in to the User Web Page

Updated Base Station Web Pages

Updated New and Changed Information for Firmware Release V460

Updated Terminal Web Page Fields for Firmware Release V450 and V460

Updated Servers Web Page Fields

Updated Management Web Page Fields

Updated Central Directory Web Page Fields

Updated Generic Statistics Web Page Fields

Broadsoft All directory

Updated Central Directory Web Page Fields

CDP support

Updated Network Web Page Fields and Network Protocols

Handset out-of-box enhancements

Updated Handset Won't Register (Automatic Configuration)

PCAP logs

Updated Diagnostics Web Page Fields

New task Generate PCAP Logs

General changes

New tasks:

Set Up the Cisco IP DECT 6800 Series (Workflow)

Use the following workflow to guide you through the setup of the 110 Single-Cell Base Station or 210 Multi-Cell Base Station in your system.


Note


This workflow is a plan for a single-base system. If you need to add another 110 Single-Cell Base Station or Cisco IP DECT 210 Multi-Cell Base Station, or additional 210 Multi-Cell Base Stations, the additional base stations require additional knowledge.


Installation can take two approaches:

  • Automatic: In this scenario, the base station and handsets are preconfigured by the service provider.

  • Manual: In this scenario, the base station and handsets must be configured with the administration web pages. The service provider needs to provide information to enable the system to communicate with the call control service.

After you complete this workflow, you can configure directories, security, and additional features. For more information, see Phone Administration.

Procedure

  Command or Action Purpose

Step 1

Installation Requirements

Prepare for system installation.

Step 2

Install the Base Station

Check that the base station and network can communicate. If the system uses automatic configuration, the system automatically downloads its configuration.

Step 3

Perform a Site Survey

Temporarily place the base station in the planned locations and ensure that the placement gives good coverage before you permanently install the hardware.

For more information, see the Cisco IP DECT Phone 6800 Series Deployment Guide.

Step 4

Perform one of these tasks:

Mount the base station in the desired location.

Step 5

Sign in to the administration web page

Connect to the base station web page from your browser.

Step 6

Configure the Base Station

(Manual configuration only) Configure the base station to communicate with the SIP server for call processing.

Step 7

Set the Base Station Country

(Manual configuration only) Configure the country and time for the base station. The country determines ringtones and in-band tones. The country also helps with time setup. The time is displayed on the handsets and in the base station log files.

Step 8

Configure the Network Settings

(Manual configuration only) Set up the network so that you can make calls.

Step 9

Add Handsets to the Base Station

(Manual configuration only) Configure handsets on the base station. You can set up one handset or multiple handsets.

Step 10

Assign handsets to users

(Manual configuration only) In the multiple handset setup scenario, assign handsets to specific users.

Step 11

Start handset registration

Prepares the base station to expect the handsets to register and complete the communication loop.

Step 12

Connect the handset to the base station

Set up communication between the handset and the base station.

Step 13

Verify the System Configuration

Check that you can place calls.

Step 14

(Optional) Perform a Site Survey

(Optional)

Check that the base stations are correctly placed for communication with the handsets.

Step 15

(Optional) Back Up the System Configuration

(Optional)

Perform a backup to save the configuration.

What to do next

If you need to set up a 110 Repeater, go to Set Up a 110 Repeater in Your Network.

Set Up a 110 Repeater in Your Network

Use the following workflow to configure a 110 Repeater to work with your 110 Single-Cell Base Station.


Note


Do not connect the repeater to power until instructed to in Add a Repeater.


Before you begin

The base station must be installed and active.

At least one handset must be installed and active.

Procedure

  Command or Action Purpose

Step 1

Installation Requirements

Prepare for system installation.

Step 2

Perform a Site Survey

Temporarily place the repeaters in the planned locations and ensure that the placement gives good coverage before you permanently install the hardware.

For more information, see the Cisco IP DECT Phone 6800 Series Deployment Guide.

Step 3

Perform one of these:

Mount the repeater in the desired location.

Step 4

Sign in to the administration web page

Connect to the base station web page from your browser.

Step 5

Add a Repeater

Add the repeater to the system.

Step 6

Verify the System Configuration

Check that you can place calls.

Step 7

Perform a Site Survey

Check that the base station and repeater are correctly placed for communication with the handsets.

Step 8

(Optional) Back Up the System Configuration

(Optional)

Perform a backup to save the configuration.

Base Station Accounts

You can sign into the base station as an administrator or as a user. Your service provider gives you the IDs and passwords.

The administrator ID gives you access to all the web pages and all fields described in this document.

The user ID gives you access to a subset fields in these web pages only:

  • Home/Status

  • Extensions

  • Terminal

System Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone system voice quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Power Outage

Your access to emergency service through the phone requires that the base station receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use service or emergency calling service dialing.

Your access to emergency service also requires that the handset has sufficient battery power. If the battery doesn't have enough power, service or emergency calling service dialing does not function until the battery is sufficiently charged.

Terminology Differences

The following table highlights some of the terminology differences in the Cisco IP DECT 6800 Series User Guide and the Cisco IP DECT 6800 Series Administration Guide.

Table 2. Terminology Differences

User Guide

Administration Guide

Message Indicators

Message Waiting Indicator (MWI) or Message Waiting Lamp

Voicemail System

Voice Messaging System

Supported Characters

When you input information, the base stations and handsets support the following characters:

Figure 2. Supported Characters
table of characters

Note


You can press the center softkey in the 6823 Handset to access the special characters.