Webex App

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 320 Series.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Headset 320 Series

320 Series firmware 1-1-0002-6 or later
Table 2. Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Table 3. Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute/unmute calls

Yes

Volume control

Yes

Webex button

Yes**

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

**—Webex button isn't available on the 320 Series for Microsoft Teams.

The following table lists the available Cisco Headset 320 Series serviceability features on Control Hub through the Webex App.

Table 4. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 520 Series.

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.0(1) or later

You must have Headset Firmware 2.3(1) or later to use the Cisco Headset 520 Series with the Webex App for Linux VDI.

Table 6. Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App for Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Table 7. Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute calls

Yes

Volume control

Yes

Webex button

No

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

The following table lists the available Cisco Headset 520 Series serviceability features on Control Hub through the Webex App.

Table 8. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 530 Series.

Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.0(1) or later

You must have Headset Firmware 2.3(1) or later to use the Cisco Headset 530 Series with the Webex App for Linux VDI machines.

Table 10. Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Table 11. Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute/unmute calls

Yes

Volume control

Yes

Webex button

No

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

The following table lists the available Cisco Headset 530 Series serviceability features on Control Hub through the Webex App.

Table 12. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 560 Series.

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.0(1) or later

You must have Headset Firmware 2.3(1) or later to use the Cisco Headset 560 Series with the Webex App for Linux VDI machines.

Table 14. Cisco Webex Teams

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App for Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Table 15. Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute/unmute calls

Yes

Volume control

Yes

Webex button

No

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

The following table lists the available Cisco Headset 560 Series serviceability features on Control Hub through the Webex App.

Table 16. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Webex App through a USB or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 720 Series.

Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset 720 Series for Microsoft Teams

Cisco Headset 720 Series firmware version 1-11-0-208 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-50 or later

Table 18. Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Linux VDI

N/A

N/A

N/A

The following table lists the available headset features on the Webex App.

Table 19. Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Mute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Webex button

Yes**

Yes**

Yes**

Presence LED Light Sync

Yes

Yes

Yes

Adjust sidetone

Yes

Yes

Yes

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes

Yes*

Yes*

USB HD Adapter upgrades

N/A

Yes

N/A

*—You will receive a push notification if an upgrade is available but you need the USB cable to complete the upgrade.

**—Webex button isn't available on the 720 Series for Microsoft Teams.

The following table lists the available Cisco Headset 720 serviceability features on Control Hub through the Webex App.

Table 20. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes (USB only)

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 730

The Cisco Headset 730 can connect to the Webex App through any USB or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 730.

Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-8-0-213 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28

Table 22. Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Linux VDI

N/A

N/A

N/A

The following table lists the available headset features on the Webex App.

Table 23. Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Mute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Webex button

No

No

No

Presence LED Light Sync

Yes

Yes

Yes

Adjust sidetone

Yes

Yes

Yes

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Adjust Active Noise Cancellation

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes

Yes*

Yes*

USB HD Adapter upgrades

N/A

Yes

N/A

*—You will receive a push notification if an upgrade is available but you need the USB cable to complete the upgrade.

The following table lists the available Cisco Headset 730 serviceability features on Control Hub through the Webex App.

Table 24. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes (USB only)

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Webex App through USB HD Adapter or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the B&O Cisco 950.

Table 25. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Table 26. Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB HD Adapter

Bluetooth

Webex App for Windows, Mac, and Linux VDI

Latest Webex App version

Latest Webex App version

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Webex App.

Table 27. Bang & Olufsen Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

Mute calls

Yes

Yes

Webex button

No

No

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

Yes

Yes

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

Yes

—

The following table lists the available B&O Cisco 950 serviceability features on Control Hub through the Webex App.

Table 28. Control Hub Serviceability Features

Feature

Availability

Remote Configuration

No

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Webex App through any USB or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the B&O Cisco 980.

Table 29. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Table 30. Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Windows, Mac, and Linux VDI

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Webex App.

Table 31. Bang & Olufsen Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

Yes

Mute calls

Yes

Yes

Yes

Webex button

No

No

No

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

The following table lists the available B&O Cisco 980 serviceability features on Control Hub through the Webex App.

Table 32. Control Hub Serviceability Features

Feature

Availability

Remote Configuration

No

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (Bluetooth, USB, and USB HD Adapter)

Headset Metrics

Yes (Bluetooth, USB, andUSB HD Adapter)

Related Documentation

Use the following sections to obtain related information.

Cisco Webex Help Center

For support articles for Webex products, go to the following URL:

https://help.webex.com/