Microsoft Teams

Cisco Headset 320 Series

Cisco offers a dedicated Cisco Headset 320 Series model certified for use with Microsoft Teams. The Cisco Headset 320 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 320 Series.


Note

While the Webex version of the 320 Series is known to work with Microsoft Teams, this scenario isn't tested or supported by Cisco.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6
Table 2. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 3. Cisco Headset 320 Series Features

Feature

Webex headset

Microsoft Teams certified headset

Answer and end calls

Yes*

Yes

Hold and resume calls

Yes*

Yes

Mute and unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

*—This feature is only available on Microsoft Teams for Windows 10.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum Teams and headset firmware versions that support the Cisco Headset 520 Series.


Note

Cisco Headsets are known to work with Microsoft Teams. However, this scenario isn't tested or supported by Cisco.
Table 4. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.0(1) or later
Table 5. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 6. Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes*

Hold calls

Yes*

Mute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

*—This feature is only available on Microsoft Teams for Windows 10.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 530 Series.


Note

Cisco Headsets are known to work with Microsoft Teams. However, this scenario isn't tested or supported by Cisco.
Table 7. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.0(1) or later
Table 8. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 9. Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes*

Hold calls

Yes*

Mute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

*—This feature is only available on Microsoft Teams for Windows 10.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 560 Series.


Note

Cisco Headsets are known to work with Microsoft Teams. However, this scenario isn't tested or supported by Cisco.
Table 10. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later
Table 11. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 12. Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes*

Hold calls

Yes*

Mute calls

Yes*

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

*—This feature is only available on Microsoft Teams for Windows 10.

Cisco Headset 720 Series

Cisco offers a dedicated Cisco Headset 720 Series model certified for use with Microsoft Teams. The Cisco Headset 720 Series can connect to Microsoft Teams through a USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 720 Series.


Note

While the Webex version of the 720 Series is known to work with Microsoft Teams, this scenario isn't tested or supported by Cisco.

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 firmware version 1-10-0-93 or later

Cisco Headset 720 Series for Microsoft Teams

Cisco Headset 720 firmware version 1-11-0-196

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-50

Table 14. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB HD Adapter

The following table lists the available headset features on Microsoft Teams.

Table 15. Cisco Headset 720 Features (Webex version)

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes*

Yes*

No

Hold/resume calls

Yes*

Yes*

No

Mute/unmute calls

Yes

Yes

No

Volume control

Yes

Yes

No

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

*—This feature is only available on Microsoft Teams for Windows 10.

The following table lists the available headset features on Microsoft Teams.

Table 16. Cisco Headset 720 Features (Microsoft Teams Certified version)

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

Cisco Headset 730

The Cisco Headset 730 can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 730.


Note

Cisco Headsets are known to work with Microsoft Teams. However, this scenario isn't tested or supported by Cisco.
Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-6-0-150 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28

Table 18. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB HD Adapter

The following table lists the available headset features on Microsoft Teams.

Table 19. Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes*

Yes*

No

Hold/resume calls

Yes*

Yes*

No

Mute/unmute calls

Yes

Yes

No

Volume control

Yes

Yes

No

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

*—This feature is only available on Microsoft Teams for Windows 10.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to Microsoft Teams through a USB HD Adapter or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 950.


Note

While Cisco Headsets are known to work with Microsoft Teams, this scenario isn't tested or supported by Cisco.
Table 20. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Table 21. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

Bluetooth

USB HD Adapter

The following table lists the available headset features on Microsoft Teams.

Table 22. B&O Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer calls

No

No

Hold/resume calls

No

No

Mute/unmute calls

Yes*

Yes*

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

No

*—The mute status syncs with the headset only.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to Microsoft Teams through a USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 980.


Note

While Cisco Headsets are known to work with Microsoft Teams, this scenario isn't tested or supported by Cisco.
Table 23. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Table 24. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB HD Adapter

The following table lists the available headset features on Microsoft Teams.

Table 25. B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

No

No

Hold/resume calls

No

No

No

Mute/unmute calls

Yes*

Yes*

Yes*

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

*—The mute status syncs with the headset only.