Monitoring Phone Systems
Monitoring Phone Systems Overview
You can view a variety of information about the phone using the phone status menu on the phone and the phone web pages. This information includes:
This chapter describes the information that you can obtain from the phone web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Cisco IP Phone Status
The following sections describes how to view model information, status messages, and network statistics on the Cisco IP Phone.
-
Model Information: Displays hardware and software information about the phone.
-
Status menu: Provides access to screens that display the status messages, network statistics, and statistics for the current call.
You can use the information that displays on these screens to monitor the operation of a phone and to assist with troubleshooting.
You can also obtain much of this information, and obtain other related information, remotely through the phone web page.
- Display the Phone Information Window
- View the Phone Status
- View the Status Messages on the Phone
- View the Network Status
- Display Call Statistics Window
- View the Customization State in the Configuration Utility
Display the Phone Information Window
View the Phone Status
View the Status Messages on the Phone
View the Network Status
Display Call Statistics Window
You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call.
![]() Note | You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics that are not available on the phone. |
A single call can use multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.
To display the Call Statistics screen for information about the latest voice stream, follow these steps:
Call Statistics Fields
The following table describes the items on the Call Statistics screen.
|
Item |
Description |
||
|---|---|---|---|
|
Receiver Codec |
Type of received voice stream (RTP streaming audio from codec): G.729, G.722, G.711 mu-law, G.711 A-law, OPUS, and iLBC. |
||
|
Sender Codec |
Type of transmitted voice stream (RTP streaming audio from codec): G.729, G.722, G.711 mu-law, G.711 A-law, OPUS, and iLBC. |
||
|
Receiver Size |
Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). |
||
|
Sender Size |
Size of voice packets, in milliseconds, in the transmitting voice stream. |
||
|
Rcvr Packets |
Number of RTP voice packets that were received since voice stream opened.
|
||
|
Sender Packets |
Number of RTP voice packets that were transmitted since voice stream opened.
|
||
|
Avg Jitter |
Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network), in milliseconds, that was observed since the receiving voice stream opened. |
||
|
Max Jitter |
Maximum jitter, in milliseconds, that was observed since the receiving voice stream opened. |
||
|
Receiver Discarded |
Number of RTP packets in the receiving voice stream that were discarded (bad packets, too late, and so on).
|
||
|
Rcvr Lost Packets |
Missing RTP packets (lost in transit). |
||
|
Voice-Quality Metrics |
|||
|
Cumulative Conceal Ratio |
Total number of concealment frames divided by total number of speech frames that were received from start of the voice stream. |
||
|
Interval Conceal Ratio |
Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. |
||
|
Max Conceal Ratio |
Highest interval concealment ratio from start of the voice stream. |
||
|
Conceal Seconds |
Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). |
||
|
Severely Conceal Seconds |
Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. |
||
|
Latency |
Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. |
||
View the Customization State in the Configuration Utility
After the RC download from the EDOS server completes, you can view the customization state of a phone using the web interface.
Open—The phone has booted for the first time and is not configured.
Aborted—Remote customization is aborted due to other Provisioning like DHCP options.
Pending—The profile has been downloaded from the EDOS server.
Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.
Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision configuration. If the redirect URL download from the provisioning server is successful, this state is displayed.
Unavailable—Remote customization has stopped because the EDOS server responded with an empty provisioning file and the HTTP response was 200 OK.
Cisco IP Phone Web Page
This section describes the information that you can obtain from the phone web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Info
Status
System Information
|
Parameter |
Description |
|---|---|
|
Host Name |
Displays the current host name assigned to the phone. |
|
Domain |
Displays the network domain name of the phone. Default: cisco.com |
|
Primary NTP Server |
Displays the primary NTP server assigned to the phone. |
|
Secondary NTP Server |
Displays the secondary NTP server assigned to the phone. |
|
Bluetooth Enabled |
Indicates if the phone has Bluetooth enabled to it. |
|
Bluetooth Connected |
Indicates if the phone has Bluetooth is connected to it. |
|
Bluetooth MAC |
Displays the MAC address of the Bluetooth device. |
|
Connected Device ID |
Displays the ID of the connected device. |
|
Active Interface |
Displays if the phone uses Ethernet cable as the deployment option. Only for Cisco IP Phone 8861. |
|
Wireless MAC |
Displays MAC address of the phone. Only for Cisco IP Phone 8861. |
|
SSID |
Displays the SSID of the phone. Only for Cisco IP Phone 8861. |
|
Mode 802.11 |
Displays if the phone uses 802.11 interface as the deployment option. Only for Cisco IP Phone 8861. |
|
Security Mode |
Displays the type of authentication that the phone uses to access the WLAN. |
|
Camera Shutter |
Displays the state of the shutter. Only for Cisco IP Phone 8845 and 8865. |
IPv4 Information
|
Indicates the type of internet connection for the phone: |
|
IPv6 Information
|
Connection Type |
Indicates the type of internet connection for the phone:
|
|
Current IP |
Displays the current IPv6 address assigned to the IP phone. |
|
Prefix Length |
Identifies number of bits of a global unicast IPv6 address that are part of`the network. For example, if the IPv6 address is 2001:0DB8:0000:000b::/64, the number 64 identifies that the first 64 bits are part of the network. |
|
Current Gateway |
Displays the default router assigned to the phone. |
|
Primary DNS |
Displays the primary DNS server assigned to the phone. |
|
Secondary DNS |
Displays the secondary DNS server assigned to the phone. |
Reboot History
For information about reboot history, see Reboot Reasons.
Downloaded Locale Package
|
Locale download status |
Displays the downloaded locale package status. |
|
Locale download URL |
Displays the location from where the local package is downloaded. |
|
Font download status |
Displays the downloaded font file status. |
|
Font download URL |
Displays the location from where the font file is downloaded. |
Phone Status
Dot1x Authentication
Ext Status
Line Call Status
|
Parameter |
Description |
|---|---|
|
Call State |
Status of the call. |
|
Tone |
Type of tone that the call uses. |
|
Encoder |
Codec used for encoding. |
|
Decoder |
Codec used for decoding. |
|
Type |
Direction of the call. |
Remote Hold |
Indicates whether the far end placed the call on hold. |
Callback |
Indicates whether the call was triggered by a call back request. |
Mapped RTP Port |
The port mapped for Real Time Protocol traffic for the call. |
Peer Name |
Name of the internal phone. |
Peer Phone |
Phone number of the internal phone. |
Duration |
Duration of the call. |
Packets Sent |
Number of packets sent. |
Packets Recv |
Number of packets received. |
Bytes Sent |
Number of bytes sent. |
Bytes Recv |
Number of bytes received. |
Decode Latency |
Number of milliseconds for decoder latency. |
Jitter |
Number of milliseconds for receiver jitter. |
Round Trip Delay |
Number of milliseconds for delay in the RTP-to-RTP interface round trip. |
Packets Lost |
Number of packets lost. |
Loss Rate |
The fraction of RTP data packets from the source lost since the beginning of reception. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
Packet Discarded |
The fraction of RTP data packets from the source lost since the beginning of reception. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
Discard Rate |
The fraction of RTP data packets from the source that have been discarded since the beginning of reception, due to late or early arrival, under-run or overflow at the receiving jitter buffer. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
Burst Duration |
The mean duration, expressed in milliseconds, of the burst periods that have occurred since the beginning of reception. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
Gap Duration |
The mean duration, expressed in milliseconds, of the gap periods that have occurred since the beginning of reception. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
R-Factor |
Voice quality metric that describes the segment of the call that is carried over this RTP session. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
MOS-LQ |
The estimated mean opinion score for listening quality (MOS-LQ) is a voice quality metric on a scale from 1 to 5, in which 5 represents excellent and 1 represents unacceptable. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
|
MOS-CQ |
The estimated mean opinion score for conversational quality (MOS-CQ) is defined as including the effects of delay and other effects that affect conversational quality. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). |
Paging Status
|
Parameter |
Description |
|---|---|
|
Multicast Rx Pkts |
|
|
Multicast Tx Pkts |
TR-069 Status
|
Parameter |
Description |
|---|---|
|
TR-069 Feature |
Indicates if TR-069 function is enabled or disabled. |
|
Periodic Inform Time |
Displays the inform time interval from CPE to ACS. |
|
Last Inform Time |
Indicates the last inform time. |
|
Last Transaction Status |
Displays the success or the failure status. |
|
Last Session |
Indicates the start and end time of the session. |
|
ParameterKey |
Displays the key for reference checkpoint for parameter set configured. |
Custom CA Status
These fields display the status of provisioning using a custom Certificate Authority (CA).
Indicates whether provisioning using a custom CA succeeded or failed: |
|
Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide.
Provisioning Status
|
Provisioning Profile |
Displays the profile file name of the phone. |
|
Provisioning Failure Reason |
Displays the reason for the failure of provisioning of the phone. |
![]() Note | The Upgrade and Provisioning Status are displayed in reverse chronological order (like reboot history). Each entry gives the status, time, and reason. |
Debug Info
Console Logs
Displays the syslog output of the phone in the reverse order, where messages is the latest one. The display includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone and the time stamp reflects UTC time, regardless of the time zone settings.
Problem Reports
|
Packet Capture |
Displays the tab Start Packet Capture. Click this tab to initiate capture packets. Click All to capture all packets that the phone receives or click Host IP Address to capture packets only when src/dest is the IP address of the phone. You can also stop the capture process after initiating it. |
|
Capture File |
Displays the file that contains the captured packets. Download the file to see the packet details. |
Factory Reset
|
Resets the phone when you click Factory Reset and phone is idle. |
Download Status
Firmware Upgrade Status
|
Displays the upgrade status (failed or succeeded) with reason for the same. |
|
Provisioning Status
|
Provisioning Profile |
Displays the profile file name of the phone. |
|
Provisioning Failure Reason |
Displays the reason for the failure of provisioning of the phone. |
![]() Note | The Upgrade and Provisioning Status are displayed in reverse chronological order (like reboot history). Each entry gives the status, time, and reason. |
Custom CA Status
These fields display the status of provisioning using a custom Certificate Authority (CA).
Indicates whether provisioning using a custom CA succeeded or failed: |
|
Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide.
Network Statistics
Ethernet Information
|
Total number of broadcast packets that the phone transmitted. |
|
|
Total number of multicast packets that the phone transmitted. |
|
Network Port Information
Access Port Information
Voice
System
System Configuration
Network Settings
|
Allows you to select the internet protocol mode in which the phone operates. Options are: IPv4 Only, IPv6 Only, and Dual Mode. In dual mode, the phone can have both IPv4 and IPv6 addresses. |
IPv4 Settings
IPv6 Settings
802.1X Authentication
Optional Network Configuration
|
The network domain of the Cisco IP Phone. If you are using LDAP, see LDAP Configuration. |
|
|
DNS Query Mode |
Specified mode of DNS query.
|
|
DNS Caching Enable |
When set to Yes, the DNS query results are not cached. Default: Yes |
|
Switch Port Config |
Allows you to select speed and duplex of the network port. Values are:
|
|
PC Port Config |
Allows you to select Speed and duplex of the Computer (access) port.
|
|
PC PORT Enable |
Specifies if PC port is enabled. Options are Yes or No. |
|
Enable PC Port Mirror |
Adds the ability to port mirror on the PC port. When enabled, you can see the packets on the phone. Select Yes to enable PC port mirroring and select No to disable it. |
|
Specify the syslog server name and port. This feature specifies the server for logging IP phone system information and critical events. If both Debug Server and Syslog Server are specified, Syslog messages are also logged to the Debug Server. |
|
|
The debug level from 0 to 2. The higher the level, the more debug information is generated. Zero (0) means that no debug information is generated. To log SIP messages, you must set the Debug Level to at least 2. |
|
|
IP address or name of the primary NTP server used to synchronize its time. |
|
|
IP address or name of the secondary NTP server used to synchronize its time. |
|
|
Enable SSLv3 |
Choose Yes to enable SSLv3. Choose No to disable. Default: No |
VLAN Settings
Inventory Settings
SIP
SIP Parameters
SIP Timer Values (sec)
Response Status Code Handling
RTP Parameters
SDP Payload Types
|
G722.2 Dynamic Payload |
G722 Dynamic Payload type. Default: 96 |
|
iLBC Dynamic Payload |
iLBC Dynamic Payload type. Default: 97 |
|
iSAC Dynamic Payload |
iSAC Dynamic Payload type. Default: 98 |
|
OPUS Dynamic Payload |
OPUS Dynamic Payload type. Default: 99 |
|
INFOREQ Dynamic Payload |
INFOREQ Dynamic Payload type. |
|
H264 BP0 Dynamic Payload |
H264 BPO Dynamic Payload type. Default: 110 |
|
H264 HP Dynamic Payload |
H264 HP Dynamic Payload type. Default: 110 |
|
G711u Codec Name |
G711u codec name used in SDP. Default: PCMU |
|
G711a Codec Name |
G711a codec name used in SDP. Default: PCMA |
|
G729a Codec Name |
G729a codec name used in SDP. Default: G729a |
|
G729b Codec Name |
G729b codec name used in SDP. Default: G729b |
|
G722 Codec Name |
G722 codec name used in SDP. Default: G722 |
|
G722.2 Codec Name |
G722.2 codec name used in SDP. Default: G722.2 |
|
iLBC Codec Name |
iLBC codec name used in SDP. Default: iLBC |
|
iSAC Codec Name |
iSAC codec name used in SDP. Default: iSAC |
|
OPUS Codec Name |
OPUS codec name used in SDP. Default: OPUS |
|
AVT Codec Name |
AVT codec name used in SDP. Default: telephone-event |
NAT Support Parameters
Provisioning
Configuration Profile
Firmware Upgrade
For more information about the Provisioning page, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide.
CA Settings
|
The URL to download Custom CA. Default: Blank |
HTTP Settings
|
Allows you to enter a name for HTTP user. Default: Blank |
Problem Report Tool
General Purpose Parameters
Regional
Call Progress Tones
Distinctive Ring Patterns
Control Timer Values (sec)
|
Parameter |
Description |
|---|---|
|
Reorder Delay |
Delay after far end hangs up before reorder (busy) tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds. Set to 255 to return the phone immediately to on-hook status and to not play the tone. |
|
Interdigit Long Timer |
Long timeout between entering digits when dialing. The interdigit timer values are used as defaults when dialing. The Interdigit_Long_Timer is used after any one digit, if all valid matching sequences in the dial plan are incomplete as dialed. Range: 0–64 seconds. Default: 10 |
|
Interdigit Short Timer |
Short timeout between entering digits when dialing. The Interdigit_Short_Timer is used after any one digit, if at least one matching sequence is complete as dialed, but more dialed digits would match other as yet incomplete sequences. Range: 0–64 seconds. Default: 3 |
Vertical Service Activation Codes
|
Parameter |
Description |
|---|---|
|
Call Return Code |
This code calls the last caller. Defaults to *69. |
|
Blind Transfer Code |
Begins a blind transfer of the current call to the extension specified after the activation code. Defaults to *88. |
|
Cfwd All Act Code |
Forwards all calls to the extension specified after the activation code. Defaults to *72. |
|
Cfwd All Deact Code |
Cancels call forwarding of all calls. Defaults to *73. |
|
Cfwd Busy Act Code |
Forwards busy calls to the extension specified after the activation code. Defaults to *90. |
|
Cfwd Busy Deact Code |
Cancels call forwarding of busy calls. Defaults to *91. |
|
Cfwd No Ans Act Code |
Forwards no-answer calls to the extension specified after the activation code. Defaults to *92. |
|
Cfwd No Ans Deact Code |
Cancels call forwarding of no-answer calls. Defaults to *93. |
|
CW Act Code |
Enables call waiting on all calls. Defaults to *56. |
|
CW Deact Code |
Disables call waiting on all calls. Defaults to *57. |
|
CW Per Call Act Code |
Enables call waiting for the next call. Defaults to *71. |
|
CW Per Call Deact Code |
Disables call waiting for the next call. Defaults to *70. |
|
Block CID Act Code |
Blocks caller ID on all outbound calls. Defaults to *67. |
|
Block CID Deact Code |
Removes caller ID blocking on all outbound calls. Defaults to *68. |
|
Block CID Per Call Act Code |
Removes caller ID blocking on the next inbound call. Defaults to *81. |
|
Block CID Per Call Deact Code |
Removes caller ID blocking on the next inbound call. Defaults to *82. |
|
Block ANC Act Code |
Blocks all anonymous calls. Defaults to *77. |
|
Block ANC Deact Code |
Removes blocking of all anonymous calls. Defaults to *87. |
|
DND Act Code |
Enables the do not disturb feature. Defaults to *78. |
|
DND Deact Code |
Disables the do not disturb feature. Defaults to *79. |
|
Secure All Call Act Code |
Makes all outbound calls secure. Defaults to *16. |
|
Secure No Call Act Code |
Makes all outbound calls not secure. Defaults to *17. |
|
Secure One Call Act Code |
|
|
Secure One Call Deact Code |
|
|
Paging Code |
The star code used for paging the other clients in the group. Defaults to *96. |
|
Call Park Code |
The star code used for parking the current call. Defaults to *38. |
|
Call Pickup Code |
The star code used for picking up a ringing call. Defaults to *36. |
|
Call Unpark Code |
The star code used for picking up a call from the call park. Defaults to *39. |
|
Group Call Pickup Code |
The star code used for picking up a group call. Defaults to *37. |
|
Referral Services Codes |
These codes tell the IP phone what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or *97|*98|*123, and so on. Max total length is 79 chars. This parameter applies when the user places the current call on hold (by Hook Flash) and is listening to second dial tone. Each *code (and the following valid target number according to current dial plan) entered on the second dial-tone triggers the phone to perform a blind transfer to a target number that is prepended by the service *code. For example, after the user dials *98, the IP phone plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number (which is checked according to dial plan as in normal dialing). When a complete number is entered, the phone sends a blind REFER to the holding party with the Refer-To target equals to *98<target_number>. This feature allows the phone to hand off a call to an application server to perform further processing, such as call park. The *codes should not conflict with any of the other vertical service codes internally processed by the IP phone. You can empty the corresponding *code that you do not want to the phone to process. |
|
Feature Dial Services Codes |
These codes tell the phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, and so forth. The maximum total length is 79 characters. This parameter applies when the user has a dial tone (first or second dial tone). Enter *code (and the following target number according to current dial plan) entered at the dial tone triggers the phone to call the target number prepended by the *code. For example, after user dials *72, the phone plays a prompt tone awaiting the user to enter a valid target number. When a complete number is entered, the phone sends a INVITE to *72<target_number> as in a normal call. This feature allows the proxy to process features like call forward (*72) or BLock Caller ID (*67). The *codes should not conflict with any of the other vertical service codes internally processed by the phone. You can empty the corresponding *code that you do not want to the phone to process. You can add a parameter to each *code in Features Dial Services Codes to indicate what tone to play after the *code is entered, such as *72‘c‘|*67‘p‘. Below are a list of allowed tone parameters (note the use of back quotes surrounding the parameter without spaces) • c = Cfwd Dial Tone • d = Dial Tone • m = MWI Dial Tone • o = Outside Dial Tone • p = Prompt Dial Tone • s = Second Dial Tone • x = No tones are place, x is any digit not used above If no tone parameter is specified, the phone plays Prompt tone by default. If the *code is not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the phone sends INVITE *73@..... as usual when user dials *73. |
Vertical Service Announcement Codes
Outbound Call Codec Selection Codes
|
Makes this codec the preferred codec for the associated call. Defaults to *017110. |
|
|
Makes this codec the only codec that can be used for the associated call. Defaults to *027110. |
|
|
Prefer G711a Code |
Makes this codec the preferred codec for the associated call. Defaults to *017111 |
|
Force G711a Code |
Makes this codec the only codec that can be used for the associated call. Defaults to *027111. |
|
Prefer G722 Code |
Makes this codec the preferred codec for the associated call. Defaults to *01722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. |
|
Force G722 Code |
Makes this codec the only codec that can be used for the associated call. Defaults to *02722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. |
|
Prefer G722.2 Code |
Makes this codec the preferred codec for the associated call. |
|
Force G722.2 Code |
Makes this codec the only codec that can be used for the associated call. |
|
Prefer G729a Code |
Makes this codec the preferred codec for the associated call. Defaults to *01729. |
|
Force G729a Code |
Makes this codec the only codec that can be used for the associated call. Defaults to *02729. |
|
Prefer iLBC Code |
Makes this codec the preferred codec for the associated call. |
|
Force iLBC Code |
Makes this codec the only codec that can be used for the associated call. |
|
Prefer ISAC Code |
Makes this codec the preferred codec for the associated call. |
|
Force ISAC Code |
Makes this codec the only codec that can be used for the associated call. |
|
Prefer OPUS Code |
Makes this codec the preferred codec for the associated call. |
|
Force OPUS Code |
Makes this codec the only codec that can be used for the associated call. |
Time
Language
|
Defines the location of the dictionary server, the languages available, and the associated dictionary. See Dictionary Server Script. Default: Blank |
|
|
Specifies the default language. The value must match one of the languages supported by the dictionary server. The script (dx value) is: <Language_Selection ua="na"> </Language_Selection> The maximum number of characters is 512. For example: <Language_Selection ua="na"> Spanish </Language_Selection> |
|
|
Choose the locale that should be set in the HTTP Accept-Language header Default: en-US |
Phone
General
|
Station Name |
Name of the phone. |
|
Name to identify the phone; appears on the phone screen. You can use spaces in this field and the name does not have to be unique. |
|
Video Configuration
|
Enables you to restrict the maximum amount of information that the phone can transmit or receive. Options are:
Default: Auto |
Handsfree
Line Key
Each line key has a set of settings.
Miscellaneous Line Key Settings
Supplementary Services
|
Secure Call Serv |
Enable or disable secured call services. |
|
Paging Serv |
Enable or disable paging service on the phone. |
|
Call Park Serv |
Enable or disable call park services on the phone. |
|
Call Pick Up Serv |
Enable or disable call pick up services on the phone. |
|
ACD Login Serv |
Enable or disable ACD login services on the phone. |
|
Group Call Pick Up Serv |
Enable or disable group call pick up services on the phone. |
|
Service Annc Serv |
Enable or disable the vertical service announcement services on the phone. |
|
Call Recording Serv |
Enable or disable the call recording services on the phone. |
|
Video Serv |
Enable or disable video services on the phone. When enabled, the Video Enable field is displayed in the User tab. When disabled, the Video Enable field is not displayed. |
Ringtone
|
Controls the duration of the silent ring. For example, if the parameter is set to 20 seconds, the phone plays the silent ring for 20 seconds then sends 480 response to INVITE message. |
Extension Mobility
XSI Service
Broadsoft XMPP
XML Service
Multiple Paging Group Parameters
|
Feature |
New or Changed Sections |
|---|---|
|
Group Paging Script |
Enter a string to configure group paging and priority paging (out of band paging) that does not required the phone registration. |
LDAP
Programmable Softkeys
|
Programmable Softkey Enable |
Enables programmable softkeys. |
|
Idle Key List |
Softkeys that display when the phone is idle. |
|
Off Hook Key List |
Softkeys that display when the phone is off-hook. |
|
Dialing Input Key List |
Softkeys that display when the user must enter dialing data. |
|
Progressing Key List |
Softkeys that display when a call is attempting to connect. |
|
Connected Key List |
Softkeys that display when a call is connected. |
|
Start-Xfer Key List |
Softkeys that display when a call transfer has been initiated. |
|
Start-Conf Key List |
Softkeys that display when a conference call has been initiated. |
|
Conferencing Key List |
Softkeys that display when a conference call is in progress. |
|
Releasing Key List |
Softkeys that display when a call is released. |
|
Hold Key List |
Softkeys that display when one or more calls are on hold. |
|
Ringing Key List |
Softkeys that display when a call is incoming. |
|
Softkeys that display when a call is active on a shared line. |
|
|
Softkeys that display when a call is on hold on a shared line. |
|
|
PSK 1 through PSK 16 |
Programmable softkey fields. Enter a string in these fields to configure softkeys that display on the phone screen. You can create softkeys for speed dials to numbers or extensions, vertical service activation codes (* codes), or XML scripts. |
Extension
General
To enable this line for service, select yes. Otherwise, select No. |
Video Configuration
|
Enables the H264 Base Profile 0 codec when you select Yes and disables it when you select No. Default: Yes |
|
|
H264 HP Enable |
Enables the H264 High Profile codec when you select Yes and disables it when you select No. Default: Yes |
|
Encryption Method |
Selects the encryption method to be used during a secured call. Options are AES 128 and AES 256 GCM. Default: AES 128 |
Share Line Appearance
Indicates whether this extension is to be shared with other Cisco IP phones or private. |
|
The user identified assigned to the shared line appearance. Default: Blank |
|
Subscription Expires |
Number of seconds before the SIP subscription expires. Before the subscription expiration, the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension. Default: 3600 |
Restrict MWI |
When enabled, the message waiting indicator lights only for messages on private lines. Default: No |
NAT Settings
To use externally mapped IP addresses and SIP/ RTP ports in SIP messages, select yes. Otherwise, select no. |
|
To send the configured NAT keep alive message periodically, select yes. Otherwise, select no. |
|
Enter the keep alive message that should be sent periodically to maintain the current NAT mapping. If the value is $NOTIFY, a NOTIFY message is sent. If the value is $REGISTER, a REGISTER message without contact is sent. |
|
|
NAT Keep Alive Dest |
Destination that should receive NAT keep alive messages. If the value is $PROXY, the messages are sent to the current or outbound proxy. |
Network Settings
|
Time of service (ToS)/differentiated services (DiffServ) field value in UDP IP packets carrying a SIP message. Defaults to 0x68. |
|
|
RTP ToS/DiffServ Value |
ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8. |
SIP Settings
|
SIP Port |
Port number of the SIP message listening and transmission port. Default: 5060 |
Support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests. Select Yes to enable. |
|
The Cisco IP Phone authenticates the sender when it receives a NOTIFY message with the following requests: |
|
SIP Proxy-Require |
The SIP proxy can support a specific extension or behavior when it sees this header from the user agent. If this field is configured and the proxy does not support it, it responds with the message, unsupported. Enter the appropriate header in the field provided. |
The Remote-Party-ID header to use instead of the From header. Select Yes to enable. |
|
Referor Bye Delay |
Controls when the phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referor, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referror Bye Delay, enter the appropriate period of time in seconds. Default: 4 |
Indicates the refer-to target. Select Yes to send the SIP Refer to the contact. |
|
Referee Bye Delay |
For the Referee Bye Delay, enter the appropriate period of time in seconds. Default: 0 |
Refer Target Bye Delay |
For the Refer Target Bye Delay, enter the appropriate period of time in seconds. Default: 0 |
When enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select Yes. Otherwise, select No. |
|
When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. To enable this feature, select Yes. |
|
Ntfy Refer On 1xx-To-Inv |
If set to Yes, as a transferee, the phone will send a NOTIFY with Event:Refer to the transferor for any 1xx response returned by the transfer target, on the transfer call leg. If set to No, the phone will only send a NOTIFY for final responses (200 and higher). |
Set G729 annexb |
Configure G.729 Annex B settings. |
Set iLBC mode |
Select iLBC 20ms or 30ms frame size mode. Default: 20 |
When a tel URL is converted to a SIP URL and the phone number is represented by the user portion of the URL, the SIP URL includes the optional : user=phone parameter (RFC3261). For example: To: sip:+12325551234@example.com; user=phone |
|
|
Call Recording Protocol |
Determines the type of recording protocol that the phone uses. Options are:
Default: SIPREC |
Call Feature Settings
Blind Attn-Xfer Enable |
Enables the phone to perform an attended transfer operation by ending the current call leg and performing a blind transfer of the other call leg. If this feature is disabled, the phone performs an attended transfer operation by referring the other call leg to the current call leg while maintaining both call legs. To use this feature, select Yes. Otherwise, select No. |
Indicates whether the Message Waiting Indicator on the phone is lit. This parameter toggles a message from the SIP proxy to indicate if a message is waiting. |
|
Auth Page |
Specifies whether to authenticate the invite before auto answering a page. Default: No |
Type of ring heard. Choose from No Ring or 1 through 10. Ring options are Sunlight, Chirp 1, Chirp 2, Delight, Evolve, Mellow, Mischief, Reflections, Ringer, Ascent, Are you there, and Chime. |
|
Auth Page Realm |
Identifies the Realm part of the Auth that is accepted when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters. |
URL used to join a conference call, generally in the form of the word conference or user@IPaddress:port. |
|
Auth Page Password |
Identifies the password used when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters. |
Mailbox ID |
Identifies the voice mailbox number/ID for the phone. |
Identifies the SpecVM server for the phone, generally the IP address, and port number of the VM server. |
|
The expiration time, in seconds, of a subscription to a voice mail server. |
|
Broadsoft ACD |
Enables support for basic BroadSoft Automatic Call Distribution (ACD). The supported values for this option are Yes and No. Default: No |
Auto Ans Page On Active Call |
Determines the behavior of the phone when a page call arrives. |
Enable/disable the Feature Key synchronization. Applies to DND and Call Forward All features. |
|
Call Park Monitor Enable |
BroadSoft server-only feature. If call park is enabled on the server or on any of the programmable line keys, you need to enable this field for call park notification to work. Default: No |
Enable Broadsoft Hoteling |
When this parameter is set to yes, the phone sends out subscription messages (without body) to the server. Default: No |
Hoteling Subscription Expires |
An expiration value that is added in the subscription message. Default value is 3600. |
|
Secure Call Option |
Enables secured calls on an extension. Options are:
Default: Optional |
ACD Settings
|
Enables the phone for Automatic Call Distribuion (ACD). Select Yes to enable or No to disable. Default: No |
|
|
Call Information Enable |
Enables the phone to display details of a call center call. Select Yes to enable or No to disable. Default: No |
|
Disposition Code Enable |
Enables the user to add a disposition code. Select Yes to enable or No to disable. Default: No |
|
Trace Enable |
Enables the user to trace the last incoming call. Select Yes to enable or No to disable. Default: No |
|
Emergency Escalation Enable |
Enables the user to escalate a call to a supervisor in case of emergency. Select Yes to enable or No to disable. Default: No |
|
Queue Status Notification Enable |
Displays the call center status and the agent status. Select Yes to enable or No to disable. Default: No |
Proxy and Registration
SIP proxy server and port number set by the service provider for all outbound requests. For example: 192.168.2.100:6060. |
|
All outbound requests are sent as the first hop. Enter an IP address or domain name. |
|
This feature provides fast fall back when there is network partition at the Internet or when the primary proxy (or primary outbound proxy) is not responsive or available. The feature works well in a Verizon deployment environment as the alternate proxy is the Integrated Service Router (ISR) with analog outbound phone connection. Enter the proxy server addresses and port numbers in these fields. After the phone is registered to the primary proxy and the alternate proxy (or primary outbound proxy and alternate outbound proxy), the phone always sends out INVITE and Non-INVITE SIP messages (except registration) via the primary proxy. The phone always registers to both the primary and alternate proxies. If there is no response from the primary proxy after timeout (per the SIP RFC spec) for a new INVITE, the phone attempts to connect with the alternate proxy. The phone always tries the primary proxy first, and immediately tries the alternate proxy if the primary is unreachable. Active transactions (calls) never fall back between the primary and alternate proxies. If there is fall back for a new INVITE, the subscribe/notify transaction will fall back accordingly so that the phone's state can be maintained properly. You must also set Dual Registration in the Proxy and Registration section to Yes. |
|
Use OB Proxy In Dialog |
Determines whether to force SIP requests to be sent to the outbound proxy within a dialog. Ignored if the Use Outbound Proxy field is set to No or if the Outbound Proxy field is empty. Default: Yes |
Enables periodic registration with the proxy. This parameter is ignored if a proxy is not specified. To enable this feature, select Yes. |
|
Enables making outbound calls without successful (dynamic) registration by the phone. If set to No, the dial tone plays only when registration is successful. To enable this feature, select Yes. |
|
Defines how often the phone renews registration with the proxy. If the proxy responds to a REGISTER with a lower expires value, the phone renews registration based on that lower value instead of the configured value. If registration fails with an “Expires too brief” error response, the phone retries with the value specified in the Min-Expires header of the error. |
|
Ans Call Without Reg |
If enabled, the user does not have to be registered with the proxy to answer calls. Default: No |
Enables DNS SRV lookup for the proxy and outbound proxy. To enable this feature, select Yes. Otherwise, select No. |
|
DNS SRV Auto Prefix |
Enables the phone to automatically prepend the proxy or outbound proxy name with _sip._udp when performing a DNS SRV lookup on that name. Default: No |
Sets the delay after which the phone retries from the highest priority proxy (or outbound proxy) after it has failed over to a lower priority server. The phone should have the primary and backup proxy server list from a DNS SRV record lookup on the server name. It needs to know the proxy priority; otherwise, it does not retry. |
|
Proxy Redundancy Method |
Select Normal or Based on SRV Port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority. If you select Based on SRV Port, the phone uses normal, then inspects the port number based on the first-listed proxy port. Default: Normal |
Set to Yes to enable the Dual registration/Fast Fall back feature. To enable the feature you must also configure the alternate proxy/alternate outbound proxy fields in the Proxy and Registration section. |
|
Auto Register When Failover |
If set to No, the fallback happens immediately and automatically. If the Proxy Fallback Intvl is exceeded, all the new SIP messages go to the primary proxy. If set to Yes, the fallback happens only when current registration expires, which means only a REGISTER message can trigger fallback. For example, when the value for Register Expires is 3600 seconds and Proxy Fallback Intvl is 600 seconds, the fallback is triggered 3600 seconds later and not 600 seconds later. When the value for Register Expires is 600 seconds and Proxy Fallback Intvl is 1000 seconds, the fallback is triggered at 1200 seconds. After successfully registering back to primary server, all the SIP messages go to primary server. |
Subscriber Information
|
The IP address for an authentication realm other than the proxy IP address. The default value is blank; the proxy IP address is used as the authentication realm. The parameter for extension 1 appears as follows in the phone configuration file: <Reversed_Auth_Realm_1_ ua=”na”> </Reversed_Auth_Realm_1_> |
|
SIP URI |
The parameter by which the user agent will identify itself for this line. If this field is blank, the actual URI used in the SIP signaling should be automatically formed as: sip:UserName@Domain where UserName is the username given for this line in the User ID, and Domain is the domain given for this profile in the User Agent Domain. If the User Agent Domain is an empty string, then the IP address of the phone should be used for the domain. If the URI field is not empty, but if a SIP or SIPS URI contains no @ character, the actual URI used in the SIP signaling should be automatically formed by appending this parameter with an @ character followed by the IP address of the device. |
Audio Configuration
|
Preferred codec for all calls. The actual codec used in a call still depends on the outcome of the codec negotiation protocol. Select one of the following: |
|
|
Select No to use any code. Select Yes to use only the preferred codes. When you select Yes, calls fail if the far end does not support the preferred codecs. |
|
|
Codec to use if the second codec fails. |
|
|
To enable use of the G.729a codec at 8 kbps, select Yes. Otherwise, select No. |
|
G722.2 Enable |
Enables use of the G.722.2 codec. Default: No |
|
iSAC Enable |
Enables the use of iSAC codec. Default: Yes |
OPUS Enable |
Enables the use of OPUS codec. Default: Yes |
|
To enable silence suppression so that silent audio frames are not transmitted, select Yes. Otherwise, select No. |
|
|
The method for transmitting DTMF signals to the far end. The options are: |
|
Codec Negotiation |
When set to Default, the Cisco IP phone responds to an Invite with a 200 OK response advertising the preferred codec only. When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports. The default value is Default, or to respond with the preferred codec only. |
Encryption Method |
Encryption method to be used during secured call. Options are AES 128 and AES 256 GCM Default: 128. |
Dial Plan
Dial plan script for the selected extension. Separate each parameter with a semi-colon (;). |
|
Inbound caller ID numbers can be mapped to a different string. For example, a number that begins with +44xxxxxx can be mapped to 0xxxxxx. This feature has the same syntax as the Dial Plan parameter. With this parameter, you can specify how to map a caller ID number for display on screen and recorded into call logs. |
|
Emergency Number |
Enter a comma-separated list of emergency numbers. When one of these numbers is dialed, the unit disables processing of CONF, HOLD, and other similar softkeys or buttons to avoid accidentally putting the current call on hold. The phone also disables hook flash event handling. Only the far end can terminate an emergency call. The phone is restored to normalcy after the call is terminated and the receiver is back on-hook. Maximum number length is 63 characters. Defaults to blank (no emergency number). |
User
Hold Reminder
|
Specifies the time delay (in seconds), that a ring splash is heard on an active call when another call was placed on hold. Default: 0 |
|
Call Forward
|
Cfwd All Dest |
Enter the extensions to which the call is forwarded. |
|
Enter the extensions to forward calls to when the line is busy. |
|
|
Enter the extension to forward calls to when the call is not answered. |
|
|
Enter the delay in time (in seconds) to wait before forwarding a call that is unanswered. |
Speed Dial
You can configure speed dials on the Cisco IP Phone from the LCD GUI or the web GUI.
Speed Dial 2 to 9: Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. Press the digit key (2-9) to dial out the assigned number.
Supplementary Services
Enables or disables the Call Waiting service. Default: Yes |
|
Enables or disables the Block CID service. Default: No |
|
Enables or disables the Block ANC service. Default: No |
|
|
DND Setting |
Enables or disables the DND settings options for a user. |
Handset LED Alert |
Enables or disables LED alert on the handset. Options are: Voicemail and Voicemail, Missed Call. Default: Voicemail |
Secure Call Setting |
Enables or disables Secure Call. Default: No |
|
Dial Assistance |
Enables or disables the dial assistance feature. Default: No |
Auto Answer Page |
Enables or disables automatic answering of paged calls. Default: Yes |
|
Preferred Audio Device |
Choose the type of audio that the phone will use. Options are: Speaker and Headset. Default: None |
Choose the time format for the phone (12 or 24 hour). Default: 12hr |
|
Choose the date format for the phone (month/day or day/month). Default: month/day |
|
|
Miss Call Shortcut |
Enables or disables the option for creating a missed call shortcut. |
|
Alert Tone Off |
Enables or disables the alert tone. |
|
Log Missed Calls for EXT (n) |
Enables or disables the missed calls logs for a specific extension. |
Audio Volume
|
Headset Volume |
Sets the default volume for the headset. Default: 10 |
|
Bluetooth Volume |
Sets the default volume for the Bluetooth device. |
|
Electronic HookSwitch Control |
Enables or disables the Electronic HookSwitch (EHS) feature. After EHS is enabled, the AUX port does not output phone logs. |
Screen
|
Enables a screen saver on the phone. When the phone is idle for a specified time, it enters screen saver mode. Default: No |
|
Screen Saver Type |
|
|
Amount of idle time before screen saver displays. enter the number of seconds of idle time to elapse before the screen saver starts. |
|
Screen Saver Refresh Period |
Number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures). |
Back Light Timer |
Number of seconds for which the back light timer will be on. |
|
LCD Contrast |
Value for desired contrast. |
Logo Type |
Type of logo displayed on the phone screen. Options you can choose:
|
Text Logo |
Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: Super\n%0aTelecomdisplays: Super Telecom Use the + character to add spaces for formatting. For example, you can add multiple + characters before and after the text to center it. |
Picture Download URL |
URL locating the (.png) file to display on the phone screen background. For more information, see the Phone Information and Display Settings. |
Video Configuration
|
Enables the video on the phone. Select Yes to enable or No to disable. Default: Yes |
|
|
Camera Exposure |
Determines the amount of light that is exposed when transmitting video. Enter a value between zero (0) and 15. Default: 8 |
Att Console
General
![]() Note | The attendant console tab, labeled Att Console, is only available in mode. |
|
Specifies how long the subscription remains valid. After the specified period of time elapses, the Cisco Attendant Console initiates a new subscription. Default: 1800 |
|
|
Subscribe Retry Interval |
Specifies the length of time to wait to try again if the subscription fails. Default: 30 |
|
Number of Units |
Specifies the number of Cisco Attendant Console units. Default: 0 |
|
Subscribe Delay |
Length of delay before attempting to subscribe. Default: 1 |
|
BLF List URL |
Domain name or user name that is defined in the Broadsoft server for the phone. Default: Blank |
Options to enable or disable the line keys for BLF. Default: No |
|
|
Call Pickup Audio Notification |
By default, this parameter is set to No. If you set it to Yes, the phone plays the Call Pickup tone when there are incoming calls to any of the lines that the user is monitoring with the Call Pickup function. Default: No |
|
Attendant Console LCD Brightness |
The contrast between the text, lines, and background on the attendant console display. Enter a number value from 1 to 30. The higher the number, the greater the contrast on the display. Default: 12 |
|
BXfer to Starcode Enable |
When set to Yes, the phone performs a blind transfer when the *code is defined in a speed dial extended function,. If set to No, the current call is held and a new call is started to the speed dial destination. Default: No |
|
BXfer On Speed Dial Enable |
When set to Yes, the phone performs a blind transfer when the speed dial function key is selected. When set to no, the current connected call is held and a new call to the speed dial destination is started. For example, when a user parks a call using the speed dial function, if the parameter is enabled, a blind transfer is performed to the parking lot. If the parameter is not enabled, an attended transfer is performed to the parking lot. Default: No |
Options to select a mode which displays on the phone screen for BLF. Default: Blank |
TR-069
TR-069
|
Parameter |
Description |
||
|---|---|---|---|
|
Enable TR-069 |
Settings that enables or disables the TR-069 function. |
||
|
ACS URL |
URL of the ACS that uses the CPE WAN Management Protocol. This parameter must be in the form of a valid HTTP or HTTPS URL. The host portion of this URL is used by the CPE to validate the ACS certificate when it uses SSL or TLS. |
||
|
ACS Username |
Username that authenticates the CPE to the ACS when ACS uses the CPE WAN Management Protocol. This username is used only for HTTP-based authentication of the CPE. If the user name is not configured, admin is used as default. |
||
|
ACS Password |
Password to access to the ACS for a specific user. This password is used only for HTTP-based authentication of the CPE. If the password is not configured, admin is used as default. |
||
|
ACS URL In Use |
URL of the ACS that is currently in use. This is a read-only field. |
||
|
Connection Request URL |
URL of the ACS that makes the connection request to the CPE. |
||
|
Connection Request Username |
Username that authenticates the ACS that makes the connection request to the CPE. |
||
|
Connection Request Password |
Password used to authenticate the ACS that makes a connection request to the CPE. |
||
|
Periodic Informal Interval |
Duration in seconds of the interval between CPE attempts to connect to the ACS when Periodic Inform Enable is set to yes. Default value is 20 seconds. |
||
|
Periodic Inform Enable |
Settings that enables or disables the CPE connection requests. Default value is Yes. |
||
|
TR-069 Traceability |
Settings that enables or disables TR-069 transaction logs. The default value is No. |
||
|
CWMP V1.2 Support |
Settings that enables or disables CPE WAN Management Protocol (CWMP) support. If set to disable, the phone does not send any Inform messages to the ACS nor accept any connection requests from the ACS. Default value is Yes. |
||
|
TR-069 VoiceObject Init |
Settings to modify voice objects. Select Yes to initialize all voice objects to factory default values or select No to retain the current values. |
||
|
TR-069 DHCPOption Init |
Settings to modify DHCP settings. Select Yes to initialize the DHCP settings from the ACS or select No to retain the current DHCP settings. |
||
|
TR-069 Fallback Support |
Settings that enables or disables the TR-069 fallback support. If the phone attempts to discover the ACS with DHCP and is unsuccessful, the phone next uses DNS to resolve the ACS IP address. |
||
|
BACKUP ACS URL |
Backup URL of the ACS that uses the CPE WAN Management Protocol. This parameter must be in the form of a valid HTTP or HTTPS URL. The host portion of this URL is used by the CPE to validate the ACS certificate when it uses SSL or TLS. |
||
|
BACKUP ACS User |
Backup username that authenticates the CPE to the ACS when ACS uses the CPE WAN Management Protocol. This username is used only for HTTP-based authentication of the CPE. |
||
|
BACKUP ACS Password |
Backup password to access to the ACS for a specific user. This password is used only for HTTP-based authentication of the CPE. |
||
|
|||
Call History
Displays the call history for the phone. To change the information displayed, select the type of call history from the following tabs:
-
All Calls
-
Missed
-
Received
-
Placed
Select Add to Directory to add the call information to your Personal Directory.
Personal Directory
The Personal Directory allows a user to store a set of personal numbers. Directory entries can include the following contact information:
-
No. (the directory number)
-
Name
-
Work
-
Mobile
-
Home
-
Speed Dials
To edit contact information, click Edit Contacts.

Feedback