The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
CAR provides reporting capabilities for three levels of users: administrators, managers, and individual users. Only administrators generate the Route Pattern and Hunt Pilot device reports.
Device reports track the load and performance of Cisco Unified Communications Manager related devices, such as conference bridges, voice-messaging servers, and gateways.
Only CAR administrators generate the Route and Line Group Utilization report. This report provides an estimate of the maximum utilization percentage of the route and line group (cumulative utilization of all the gateways under the route and line group) for the period and not the exact utilization. The system calculates the utilization in the same manner as is done for Gateway Utilization, but this calculation gives cumulative utilization of all the gateways under the route groups and all the lines under the line groups. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route and line groups.
You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See the CAR system parameters, for more information.
This section describes how to generate, view, or mail Route and Line Group Utilization reports.
Step 1 |
Choose . The Route and Line Group Utilization window displays. |
||||||||
Step 2 |
In the Generate Reports field, choose a time as described in the following table.
|
||||||||
Step 3 | In the Available Reports field, choose an automatically generated report (if available) and go to Step 10, or use the default setting, Generate New Report, and go to Step 4. | ||||||||
Step 4 |
To choose only those route and line groups that use a particular route pattern, click Route Patterns/Hunt Pilots in the column on the left side of the window. The tree structure expands and displays the route patterns/hunt lists that you chose.
|
||||||||
Step 5 |
Choose a route pattern/hunt list from the list. The route and line groups for this route pattern/hunt list display in the List of Route/Line Groups box.
|
||||||||
Step 6 |
In the List of Route/Line Groups box, choose the route/line groups that you want to include in the report.
|
||||||||
Step 7 |
To move the chosen gateway to the list of Selected Route/Line Groups box, click the down arrow. The route/line groups that you chose display in the Selected Route Groups box. |
||||||||
Step 8 |
If you chose Generate New Report, enter the date range of the period for which you want to see call information.
|
||||||||
Step 9 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. | ||||||||
Step 10 |
Click the View Report button. The report displays. |
||||||||
Step 11 | If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in the Mail reports. |
Only CAR administrators generate the Route/Hunt List Utilization report. The Route/Hunt List Utilization report provides an estimate of the maximum utilization percentage of the route/hunt list (cumulative utilization of all the gateways under the route/hunt list) for the period and not the exact utilization. The system calculates the cumulative utilization of all the gateways under the route lists and all the lines under the hunt lists.
You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route/hunt lists.
You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR system scheduler, for more information.
This section describes how to generate, view, or mail the Route/Hunt List Utilization reports.
Step 1 |
Choose . The Route/Hunt List Utilization window displays. |
||||||||
Step 2 |
In the Generate Report field, choose a time as described in the following table.
|
||||||||
Step 3 | In the Available Reports field, choose an automatically generated report (if available) and go to Step 10 or use the default setting, Generate New Report, and go to Step 4. | ||||||||
Step 4 |
To choose the route/hunt lists that you want to include in the report, click Route Patterns/Hunt Pilots in the column on the left side of the window. The tree structure expands and displays the route patterns/hunt pilots that you chose.
|
||||||||
Step 5 |
Choose a route/hunt list from the list. The route/hunt list name displays in the List of Route/Hunt Lists box.
|
||||||||
Step 6 |
In the List of Route/Hunt Lists box, choose the route/hunt lists that you want to include in the report.
|
||||||||
Step 7 |
To move the chosen route/hunt lists to the list of Selected Route/Hunt Lists box, click the down arrow. The route/hunt lists that you chose display in the Selected Route/Hunt Lists box. |
||||||||
Step 8 |
If you chose Generate New Report, enter the date range of the period for which you want to see call information.
|
||||||||
Step 9 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. | ||||||||
Step 10 |
Click the View Report button. The report displays. |
||||||||
Step 11 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
Only CAR administrators generate the Route Pattern/Hunt Pilot Utilization report. The report provides an estimate of the maximum utilization percentage of the route pattern/hunt pilot (cumulative utilization of all the gateways under the route pattern/hunt pilot) for the period and not the exact utilization. The system calculates the utilization of all the gateways under the route patterns and all the lines under the hunt pilots. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route patterns/hunt pilots.
You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR system scheduler, for more information.
This section describes how to generate, view, or mail Route Pattern/Hunt Pilot Utilization reports.
Step 1 |
Choose . The Route Pattern/Hunt Pilot Utilization window displays. |
||||||||
Step 2 |
In the Generate Report field, choose a time as described in the following table.
|
||||||||
Step 3 | In the Available Reports field, choose an automatically generated report (if available) and go to Step 10 or use the default Generate New Report and go to Step 4. | ||||||||
Step 4 |
To choose the route pattern(s)/hunt list(s) that you want to include in the report, click Route Patterns/Hunt Pilots in the column on the left side of the window. The tree structure expands and displays the route pattern(s)/hunt list(s) that you chose.
|
||||||||
Step 5 |
Choose a route pattern/hunt pilot from the list. The route pattern/hunt pilot name displays in the List of Route Patterns/Hunt Pilots box.
|
||||||||
Step 6 |
In the List of Route Patterns/Hunt Pilots box, choose the route patterns/hunt lists that you want to include in the report.
|
||||||||
Step 7 |
Click the down arrow to move the chosen route pattern/hunt pilot to the list of Selected Route Patterns/Hunt Pilots box. The route pattern/hunt pilot that you chose displays in the Selected Route Patterns/Hunt Pilots box. |
||||||||
Step 8 |
If you chose Generate New Report, enter the date range of the period for which you want to see call information.
|
||||||||
Step 9 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. | ||||||||
Step 10 |
Click the View Report button. The report displays. |
||||||||
Step 11 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
Only CAR administrators generate the Hunt Pilot Summary Report.The CDR Hunt Pilot Call Summary report displays the call details for the specified hunt pilot. This report displays an only an overview of the calls for the hunt pilots and hunt member information is not included. The CAR administrator can generate report for a maximum of five hunt pilot DNs.
This section describes how to generate, view, or mail Hunt Pilot Summary reports.
Step 1 |
Choose . The Hunt Pilot Detail Summary displays. |
Step 2 |
Enter the hunt pilot number in the Hunt Pilots text box and press the Enter key. The hunt pilot number is displayed below the text box. Alternately, you can click the icon to display all the available hunt pilot numbers. |
Step 3 | Click on the required hunt pilot number, so that it is listed in the List of Hunt Pilots. |
Step 4 |
From the Generate Reports drop-down list, choose:
|
Step 5 | Choose any of the available reports or the Generate New Report option from the Available Reports drop-down list. |
Step 6 |
From the list of hunt pilots available, choose the required ones and click the down arrow. The hunt pilots chosen are displayed in the Selected Hunt Pilots list. |
Step 7 | Choose the From Date and the To Date from the drop-down lists available. |
Step 8 |
Choose the required report format. It can either be CSV or PDF. PDF is the default report option. |
Step 9 |
Click View Report to view the report. To view the report results, see Hunt pilot summary report results. |
Step 10 |
If you want to mail the report, click Send Report. To send the report, perform the procedure that is described in the Mail reports. |
Only CAR administrators generate the Hunt Pilot Detailed Call Report. This report displays call details for a hunt pilot number or a hunt member dn.
This section describes how to generate, view, or mail Hunt Pilot Detail reports.
Step 1 |
Choose . The Hunt Pilot Detail window displays. |
Step 2 | Select the HuntPilot or the MemberDn for generating the report. |
Step 3 |
Enter the hunt pilot number in the Hunt Pilots text box and press the Enter key. The hunt pilot number is displayed below the text box. Alternately, you can click the icon to display the hunt pilot numbers. |
Step 4 | If you had selected the hunt pilot option, click on the required hunt pilot number, so that it is listed in the SelectedHuntPilot/MemberDn list box. Proceed to Step 7. |
Step 5 | If you had selected the member dn option, click on the required hunt pilot number to list the member dn numbers in it. |
Step 6 | From the list of member dns, click on the required ones so that they get listed in the SelectedHuntPilot/MemberDn list box. |
Step 7 | Choose any of the available reports or the Generate New Report option from the Available Reports drop-down list. |
Step 8 | Choose the From Date and the To Date from the drop-down lists available. |
Step 9 |
Choose the required report format. It can either be CSV or PDF. PDF is the default report option. |
Step 10 |
Click View Report to view the report. To view the report results, see Hunt pilot detail report results. |
Step 11 |
If you want to mail the report, click Send Report. To send the report, perform the procedure that is described in the Mail reports. |