The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
CAR provides reporting capabilities for three levels of users:
Note |
Depending on your job function, you may not have access to every report that is described in this chapter. |
Only CAR administrators generate the QoS detail report. The report details the QoS ratings that are attributed to inbound and outbound calls on the Cisco Unified Communications Manager network for the period that is specified.
Managers or CAR administrators generate the QoS summary report. The report provides a two-dimensional pie chart that shows the distribution of QoS grades that are achieved for the specified call classifications and period. The report also provides a table that summarizes the calls for each QoS. The call details in CDRs and CMRs and the QoS parameters that are provided in the Define QoS Values provide a basis for assigning a particular voice-quality category to a call.
You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See Automatic generation of CAR reports and alerts, for more information.
The following table describes the QoS parameter operators that you use in generating the QoS reports.
This section describes how to generate, view, or mail detailed information about the system QoS.
Step 1 |
Choose . The QoS Detail window displays. |
||||||||||||||||||
Step 2 |
In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. The following table describes the call types.
|
||||||||||||||||||
Step 3 |
In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters set in the following table provide the basis for all voice-quality categories.
|
||||||||||||||||||
Step 4 | Choose the date range for the period for which you want to see QoS information. | ||||||||||||||||||
Step 5 |
In the Select Users field, you can either choose all users or search for particular users. To choose all users, check the Select All Users check box. To choose individual users, enter the user ID of the individual in the User ID field and click the Add button.
|
||||||||||||||||||
Step 6 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. | ||||||||||||||||||
Step 7 |
Click the View Report button. The report displays. |
||||||||||||||||||
Step 8 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
This section describes how to generate, view, or mail summary information about the system QoS.
Step 1 |
Perform one of the following steps:
|
||||||||||||||||||
Step 2 |
In the Available Reports field, choose an automatically generated report (if available) and go to the following step, or use the default setting, Generate New Report, and go to the next step
|
||||||||||||||||||
Step 3 |
In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. The following table describes the call types.
|
||||||||||||||||||
Step 4 | If you chose Generate New Report in the previous step, choose the date range for the period for which you want to generate the report. | ||||||||||||||||||
Step 5 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. | ||||||||||||||||||
Step 6 |
Click the View Report button. The report displays. |
||||||||||||||||||
Step 7 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
Only CAR administrators generate the QoS by Gateway report. The report provides the percentage of calls that satisfy the selected QoS criteria for a period that is specified for the selected gateways.
Caution |
Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system. |
This section describes how to generate, view, or mail QoS information about all chosen gateways.
Configure the gateway by using the procedures in the Set up gateway.
Step 1 |
Choose . The QoS based on Gateways window displays. |
||||||||
Step 2 |
In the Generate Reports field, choose a time as described in the following table.
|
||||||||
Step 3 | In the Jitter field, choose the operator that you want to use and enter the value for jitter. See the Table 1 for descriptions of operators. | ||||||||
Step 4 | In the Latency field, choose the operator that you want to use and enter the value for latency. See the Table 1 for descriptions of operators. | ||||||||
Step 5 | In the Lost Packets field, choose the operator that you want to use and enter the value for number of lost packets. See the Table 1 for descriptions of operators. | ||||||||
Step 6 | Choose the date range of the period for which you want to see call information. | ||||||||
Step 7 |
To choose the type of gateway that you want included in the report, perform one of the following tasks:
|
||||||||
Step 8 |
From the list, choose a gateway type. The gateway name displays in the List of Gateways box.
|
||||||||
Step 9 |
In the List of Gateways box, select the gateways that you want to include in the report.
|
||||||||
Step 10 |
Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box. The gateway that you chose displays in the Selected Gateways box. |
||||||||
Step 11 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. | ||||||||
Step 12 |
Click the View Report button. The report displays. |
||||||||
Step 13 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
Only CAR administrators generate the QoS by Call Types report. The report provides jitter, latency, and lost packet information for a period that is specified for all calls of a chosen type.
This section describes how to generate, view, or mail QoS information about all calls of a certain type.
Caution |
Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system. |
Step 1 |
Choose . The QoS based on Call Types window displays. |
||||||||||||||||||
Step 2 |
In the Generate Report field, choose a time as described in the following table.
|
||||||||||||||||||
Step 3 | In the Jitter field, choose the operator that you want to use and enter the value for jitter. See the Table 1 for descriptions of operators. | ||||||||||||||||||
Step 4 | In the Latency field, choose the operator that you want to use and enter the value for latency. See the Table 1 for descriptions of operators. | ||||||||||||||||||
Step 5 | In the Lost Packets field, choose the operator that you want to use and enter the value for number of lost packets. See the Table 1 for descriptions of operators. | ||||||||||||||||||
Step 6 |
In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. The following table describes the call types.
|
||||||||||||||||||
Step 7 | Choose the date range for the period for which you want to see call information. | ||||||||||||||||||
Step 8 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. | ||||||||||||||||||
Step 9 |
Click the View Report button. The report displays. |
||||||||||||||||||
Step 10 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |