The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This chapter describes report output information for each CAR system report.
The results of the QoS Detail report include the following fields. See the following table.
The time that the call was placed, in 24-hour, minute, and second format. |
|
The time that the call disconnected, in 24-hour, minute, and second format. |
|
Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan. |
|
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used). |
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. |
|
Long-distance calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN. |
|
International calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and are transferred outbound from the Cisco Unified Communications Manager network through a gateway. |
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911. |
|
The voice quality that the device that placed the call experienced. |
|
The voice quality that the device that received the call experienced. |
The following figure displays sample output of the QoS Detail report in PDF format.
The QoS Summary report includes the following fields. See the table. If you select PDF format for the report output, the report shows a pie chart that displays the QoS of the total number of calls.
Number of call legs with the quality of service that the Quality of Service field specified. |
Figure 1 displays sample output of the QoS Summary Report in PDF format.
The QoS by Gateways report provides the following information. See the table.
Figure 1 displays sample output of the QoS by Gateways report in PDF format.
The QoS by Call Types report provides the following information. See the table.
The cumulative hours of the day(s), the days of the week, or the days of the month for the selected date range. |
|
The percentage of calls for each gateway for the hours of the day, the days of the week, or the days of the month for the selected date range. |
|
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used). |
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. |
|
Long-distance calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN. |
|
International calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN. |
|
Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and are transferred outbound from the Cisco Unified Communications Manager network through a gateway. |
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911. |
Figure 1 displays sample output of the QoS by Call Types report in PDF format.
The Traffic Summary and Traffic Summary by Phone Number reports contain the same information and include some or all the following fields. See the table. A separate line displays under the report title for the Busy Hour Call Completion (BHCC) number for that day.
\ The cumulative hours of the day(s), the days of the week, or the days of the month for the selected date range. |
|
The percentage of calls for each gateway for the hours of the day, the days of the week, or the days of the month for the selected date range. |
|
Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan. |
|
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used). |
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. |
|
Long-distance calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN. |
|
International calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and are transferred outbound from the Cisco Unified Communications Manager network through a gateway. |
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911. |
|
Figure 1 and Figure 2 display sample output of the Traffic Summary and the Traffic Summary by Phone Number report results in PDF format.
This report shows the usage of specific authorization code names. For security purposes, the authorization code name (description) displays and not the authorization code. The Authorization Code Name Call Details report includes the following fields (see the table).
The authorization level for calls for each chosen authorization code name. |
Figure 1 displays sample output of the Authorization Code Name Call Details report in PDF format.
This report shows the usage of specific authorization levels. The Authorization Level Call Details report includes the following fields (see the table).
The authorization code name for each authorization level that you chose. |
Figure 1 displays sample output of the Authorization Level Call Details report in PDF format.
The report shows the usage of specific client matter codes. The Client Matter Code Details report includes the following fields (see the following table).
Figure 1 displays sample output of the Client Matter Code Details report in PDF format.
The Malicious Call Details report provides information about malicious calls. The report provides the following fields. See the table.
Figure 1 displays sample output of the Malicious Calls Detail report in PDF format.
The Precedence Call Summary report provides information about calls based on precedence levels. The report displays the call summary for the precedence values in the form of a bar chart on an "Hour of Day," "Day of Week," or "Day of Month" basis for each precedence level that you choose. If you choose to display the report in PDF format, two tables, one reflecting the bar chart, and the other listing the "Number of Calls" and "Percentage" for each precedence level that was chosen, display in the report. See the table.
Indicates the cumulative hours of the day(s), the days of the week, or the days of the month for the selected date range. |
|
Figure 1 displays sample output of the Precedence Call Summary by Hour of Day report in PDF format.
The system overview provides information about all parts of the Cisco Unified Communications Manager network. The report provides the following sections. See the table.
Details the five users who have incurred the highest charges for calls that occurred during the specified date range. See the Top N by charge or duration report results for details about this section of the system overview report. |
|
Details the five called numbers that have incurred the highest charges for calls during the specified date range. See the Top N by charge or duration report results for details about this section of the system overview report. |
|
Details the five calls that have incurred the highest charges for calls during the specified date range. See the Top N by charge or duration report results for details about this section of the system overview report. |
|
Details the five users who have spent the most time on calls during the specified date range. See Top N by charge or duration report results for details about this section of the system overview report. |
|
Details the five called numbers that have been engaged in calls for the longest time during the specified date range. See the Top N by charge or duration report results for details about this section of the system overview report. |
|
Details the five longest calls for the specified date range. See the Top N by charge or duration report results for details about this section of the system overview report. |
|
Shows the volume of calls during the specified date range based on each hour of the day. If the date range is within one day, the system identifies the hour with the highest traffic volume (the BHCC number). See the Traffic summary report results for details about this section of the system overview report. |
|
Shows the volume of calls during the specified date range based on each day of the week. See the Traffic summary report results for details about this section of the system overview report. |
|
Shows the volume of calls during the specified date range based on each day of the month. See the Traffic summary report results for details about this section of the system overview report. |
|
Shows the number of calls that fell within each voice-quality category during the specified date range. See the QoS summary report results for details about this section of the system overview report. |
|
Shows the summary of the call classification for each gateway along with the QoS, the number of calls, and the duration for each classification for the gateway during the specified date range. See the QoS by gateways report results for details about this section of the system overview report. |
The CDR Error report provides the following information. See the following table.
The following figure displays sample output of the CDR Error report in PDF format.