Cisco Unified CDR Analysis and Reporting Administration Guide, Release 10.0(1)
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- Updated:
- December 7, 2013
Chapter: Traffic system reports
Traffic system reports
CAR provides reporting capabilities for three levels of users:
- Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.
- Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
- Individual users - Generate a billing report for calls by each user.
 Note |
Depending on your job function, you may not have access to every report that is described in this chapter. |
Only CAR administrators can generate the traffic summary report. The report provides information about the call volume for a period that you specify. It includes only those call types and QoS voice-quality categories that you chose.
 Tip |
When you configure CAR to generate a traffic summary report, you can choose different call types (On Net, Internal, Local, Long Distance, and so on). CAR compares the traffic volume for every hour interval and identifies the hour with the highest traffic volume (the Busy Hour Call Completion [BHCC] number). To obtain the overall BHCC number, choose all call types when you configure CAR. Under the report title, a separate line displays the BHCC number for that day. |
Only CAR administrators can generate the traffic summary by phone numbers report. The report provides information about the call volume for a period and set of phone numbers that you specify, and includes only those call types and phone numbers that you choose.
Tip |
You can use this report to track call usage by a specified group of users, by a department, or by another criteria, such as lobby phones or conference room phones. You can set up this report to generate on a weekly basis. This report helps you determine high-usage users or groups by aggregating the usage level across the users that you specify. |
- Generate traffic summary reports
- Generate traffic summary by phone number reports
- Related topics
- Additional documentation
Generate traffic summary reports
Only CAR administrators generate the Traffic Summary report. The report provides information about the call volume for a period that you specify.
You can either view reports that the system automatically generates or generate new reports. See CAR system scheduler, for more information.
This section describes how to generate, view, or mail summary information about system traffic.
| Step 1 |
Choose . The Traffic Summary window displays. |
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| Step 2 |
In the Generate Report field, choose a time as described in the following table.
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| Step 3 | In the Available Reports field, choose an automatically generated report (if available) and go to Step 8 or use the default setting, Generate New Report and go to Step 4. | ||||||||||||||||||
| Step 4 | Choose the date range for the period for which you want to generate the report. | ||||||||||||||||||
| Step 5 |
In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. To obtain the overall BHCC number for a particular hour or 24-hour period, choose all call types. The following table describes the call types.
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| Step 6 |
In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters that are set in the following table provide the basis for all voice-quality categories.
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| Step 7 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. | ||||||||||||||||||
| Step 8 |
Click the View Report button. The report displays. |
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| Step 9 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
Generate traffic summary by phone number reports
Only CAR administrators generate the Traffic Summary by Phone Number report. The report provides information about the call volume for a period and set of phone numbers that you specify.
This section describes how to generate, view, or mail a traffic summary report based on user phone numbers.
| Step 1 |
Choose . The Traffic Summary that is based on Phone Number(s) window displays. |
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| Step 2 |
In the Generate Report field, choose a time as described in the following table.
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| Step 3 |
In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. The following table describes the call types.
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| Step 4 |
In the Select Phone Number(s) group box, you can either choose all phone numbers or search for phone numbers based on users.
To choose all phone numbers, check the Select All Phone Number(s) check box. To choose phone numbers based on users, enter the phone number of the individual in the Phone Number field and click the Add Phone Number button. You can also use a provided search function, as described in the User search. |
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| Step 5 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. | ||||||||||||||||||
| Step 6 |
Click the View Report button. The report displays. |
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| Step 7 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
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