Reset Passwords And PINs
You can reset the password that users use when they log on to the Cisco Unified IP Phone Self Care Portal window. You can also reset the PINs for the extension mobility feature that users use when they log in to Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password or to a default PIN without updating any other attributes.
You can choose users for resetting passwords and PINs using either a query search or a custom file.
Note |
Be aware that the credential settings selected on the reset page apply to both the password and the pin. |
Reset User Password and PIN Using Query
You can use a query to locate users and reset passwords and PINs to a default value.
Procedure
Step 1 |
Choose .The Find and List Users window displays. |
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Step 2 |
To locate the users that you want to reset, define the query filter. |
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Step 3 |
From the first Find User where drop-down list, choose one of the following criteria:
From the second Find User where drop-down list box, choose one of the following criteria:
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Step 4 |
Specify the appropriate search text, if applicable, and click Find.
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Step 5 |
To further define your query, you can choose AND or OR to add multiple filters and repeat Step 3 and Step 4. |
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Step 6 |
Click Find. A list of discovered users displays by
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Step 7 |
Click Next. |
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Step 8 |
Enter the values that you want to update for all the records that you defined in your query.
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Step 9 |
In the Job Information area, enter the Job description. |
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Step 10 |
Choose a method to change passwords or PINs. Do one of the following:
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Step 11 |
To create a job for resetting passwords or PINs, click Submit. |
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Step 12 |
To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu. / or
activate this job, use the Job Scheduler option in the
Bulk
Administration main menu.
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Reset User Password and PIN Using Custom File
To locate users and to reset passwords and PINs to default values, you can create a custom file of user IDs by using a text editor.
Before you begin
- Create a text file that lists each user ID on a separate line for which you want to reset password or PIN.
- Upload the custom file into Cisco Unified Communications Manager first node.
Note |
Do not use the insert or export transaction files that are created with bat.xlt for the reset transaction. Instead, you must create a custom file with details of the user records that need to be reset. Use only this file for the reset transaction. In this custom reset file, you do not need a header, and you can enter values for user ID. |
Procedure
Step 1 |
Choose .The Find and List Users window displays. |
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Step 2 |
In the Find and List Users window, choose the field that you used in the custom file from the following options:
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Step 3 |
In the In Custom File drop-down list box, choose the filename for the custom file. |
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Step 4 |
Click Next. |
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Step 5 |
In the Reset Password/PIN for Users window, enter the values that you want to update for all the records.
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Step 6 |
In the Job Information area, enter the Job description. |
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Step 7 |
Choose a method to change passwords or PINs. Do one of the following:
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Step 8 |
To create a job for resetting passwords or PINs, click Submit. |
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Step 9 |
To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu. / or
activate this job, use the Job Scheduler option in the
Bulk
Administration main menu.
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