Contents

Phone Resets and Restarts

This chapter provides information to reset or restart devices without updating any attributes. Use this procedure if a problem arises, and you must reset or restart the phones with a bulk transaction. You can locate phones that you want to reset using either a query or a custom file.

Reset or Restart Phone Using Query

You can create a query to locate phones that you want to reset or restart.

Procedure
    Step 1   Choose Bulk Administration > Phones > Reset/Restart Phones > Query. The Reset/Restart Phones Configuration window displays.
    Step 2   From the first Find Phones where drop-down list box, choose one of the following criteria:
    • Device Name
    • Description
    • Directory Number
    • Calling Search Space
    • Device Pool
    • Device Type
    • Call Pickup Group
    • LSC Status
    • Authentication String
    • Device Protocol
    • Security Profile
    • Common Device Configuration

    From the second Find Phone where drop-down list box, choose one of the following criteria:

    • begins with
    • contains
    • is exactly
    • ends with
    • is empty
    • is not empty
    Step 3   Specify the appropriate search text, if applicable.
    Tip   

    To find all phones that are registered in the database, click Find without entering any search text.

    Step 4   To further define your query, you can choose AND or OR to add multiple filters and repeat Step 2 and Step 3.
    Step 5   Click Find.

    A list of discovered templates displays by

    • Device Name
    • Description
    • Device Pool
    • Device Protocol
    • Status
    • IP Address
    Step 6   From the list of records, click the device name that matches your search criteria.
    Step 7   Click one of the following options:
    • Reset—To reset (power-cycle) the phones
    • Restart—To reset phones without power-cycling
    • Apply Config—To reset only the settings that have changed since the last reset
    Step 8   In the Job Information area, enter the Job description.
    Step 9   Choose an insert method. Do one of the following:
    1. Click Run Immediately to insert phone records immediately.
    2. Click Run Later to insert phone records at a later time.
    Step 10   To create a job for inserting the phone records, click Submit. To schedule this job, activate this job, or both, use the Job Configuration window.
    Related References
    BAT Log Files
    Related Information
    Manage Scheduling Jobs

    Reset or Restart Phone Using Custom File

    You can create a custom file of phones that you want to reset or restart using a text editor. You can use either device names or directory numbers in the custom file.

    Before You Begin
    1. Create a text file that lists one of these details for the phones that you want to reset or restart:

      • Device names

      • Description

      • Directory numbers


      Note

      Put each item on a separate line in the text file.

    2. Upload the file to the first node of Cisco Unified Communications Manager.
    Procedure
      Step 1   Choose Bulk Administration > Phones > Reset/Restart Phones > Custom File. The Reset/Restart Phones Custom Configuration window displays.
      Step 2   In the Update Phones where drop-down list box, choose the type of custom file that you have created from one of the following criteria:
      • Device Name
      • Directory Number
      • Description
      Step 3   In the list of custom files, choose the filename of the custom file for this update and then click Find.
      Caution   

      If no information is entered into the query text box, the system resets or restarts all phones.

      Step 4   Click one of the following
      • Reset—To reset (power-cycle) the phones
      • Restart—To reset phones without power-cycling
      • Apply Config—To reset only the settings that have changed since the last reset
      Step 5   In the Job Information area, enter the Job description.
      Step 6   Choose an insert method. Do one of the following:
      1. Click Run Immediately to insert phone records immediately.
      2. Click Run Later to insert phone records at a later time.
      Step 7   To create a job for inserting the phone records, click Submit. To schedule and/or activate this job, use the Job Configuration window.
      Related Tasks
      Upload File to Server
      Related References
      BAT Log Files
      Related Information
      Manage Scheduling Jobs

      Wipe or Lock Phones Using Query

      You can create a query to locate phones that you want to wipe and/or lock.


      Caution

      The wipe operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.

      Procedure
        Step 1   Choose Bulk Administration > Phones > Wipe and Lock Phones > Query. The Wipe and Lock Phones Configuration window displays.
        Step 2   From the first Find Phones where drop-down list box, choose one of the following criteria:
        • Device Name
        • Description
        • Directory Number
        • Calling Search Space
        • Device Pool
        • Device Type
        • Call Pickup Group
        • LSC Status
        • Authentication String
        • Device Protocol
        • Security Profile
        • Common Device Configuration

        From the second Find Phone where drop-down list box, choose one of the following criteria:

        • begins with
        • contains
        • is exactly
        • ends with
        • is empty
        • is not empty
        Step 3   Specify the appropriate search text, if applicable.
        Tip   

        To find all phones that are registered in the database, click Find without entering any search text.

        Step 4   To further define your query, you can choose AND or OR to add multiple filters and repeat Step 2 and Step 3.
        Step 5   Click Find.

        A list of discovered templates displays by

        • Device Name
        • Description
        • Device Pool
        • Device Protocol
        • Status
        • IP Address
        Step 6   From the list of records, click the device name that matches your search criteria.
        Step 7   Click one of the following options:
        • Lock—To lock the phones
        • Wipe—To wipe the phones
        • Wipe and Lock—To wipe and lock the phones
        Note   

        If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone.

        Step 8   In the Job Information area, enter the Job description.
        Step 9   Choose an insert method. Do one of the following:
        1. Click Run Immediately to wipe or lock phones immediately.
        2. Click Run Later to wipe or lock phones at a later time.
        Step 10   To create a job for locking and/or wiping the phones, click Submit. To schedule and/or activate this job, use the Job Configuration window.

        Wipe or Lock Phones Using Custom File

        You can create a custom file of phones that you want to wipe and/or lock using a text editor. You can use either device names or directory numbers in the custom file.

        Before You Begin

        Caution

        The wipe operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.

        1. Create a text file that lists one of these details for the phones that you want to wipe and/or lock:

          • Device names

          • Description

          • Directory numbers


          Note

          Put each item on a separate line in the text file.

        2. Upload the file to the first node of Cisco Unified Communications Manager.
        Procedure
          Step 1   Choose Bulk Administration > Phones > Wipe and Lock Phones > Custom File. The Wipe and Lock Phones Configuration window displays.
          Step 2   In the Update Phones where drop-down list box, choose the type of custom file that you have created from one of the following criteria:
          • Device Name
          • Directory Number
          • Description
          Step 3   In the list of custom files, choose the filename of the custom file for this update and then click Find.
          Caution   

          If no information is entered into the query text box, the system wipes or locks all phones.

          Step 4   Click one of the following:
          • Lock—To lock the phones
          • Wipe—To wipe the phones
          • Wipe and Lock—To wipe and lock the phones
          Note   

          If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone.

          Step 5   In the Job Information area, enter the Job description.
          Step 6   Choose an insert method. Do one of the following:
          1. Click Run Immediately to wipe or lock phones immediately.
          2. Click Run Later to wipe or lock phones at a later time.
          Step 7   To create a job for locking and/or wiping the phones, click Submit. To schedule and/or activate this job, use the Job Configuration window.
          Phone Resets and Restarts

          Phone Resets and Restarts

          This chapter provides information to reset or restart devices without updating any attributes. Use this procedure if a problem arises, and you must reset or restart the phones with a bulk transaction. You can locate phones that you want to reset using either a query or a custom file.

          Reset or Restart Phone Using Query

          You can create a query to locate phones that you want to reset or restart.

          Procedure
            Step 1   Choose Bulk Administration > Phones > Reset/Restart Phones > Query. The Reset/Restart Phones Configuration window displays.
            Step 2   From the first Find Phones where drop-down list box, choose one of the following criteria:
            • Device Name
            • Description
            • Directory Number
            • Calling Search Space
            • Device Pool
            • Device Type
            • Call Pickup Group
            • LSC Status
            • Authentication String
            • Device Protocol
            • Security Profile
            • Common Device Configuration

            From the second Find Phone where drop-down list box, choose one of the following criteria:

            • begins with
            • contains
            • is exactly
            • ends with
            • is empty
            • is not empty
            Step 3   Specify the appropriate search text, if applicable.
            Tip   

            To find all phones that are registered in the database, click Find without entering any search text.

            Step 4   To further define your query, you can choose AND or OR to add multiple filters and repeat Step 2 and Step 3.
            Step 5   Click Find.

            A list of discovered templates displays by

            • Device Name
            • Description
            • Device Pool
            • Device Protocol
            • Status
            • IP Address
            Step 6   From the list of records, click the device name that matches your search criteria.
            Step 7   Click one of the following options:
            • Reset—To reset (power-cycle) the phones
            • Restart—To reset phones without power-cycling
            • Apply Config—To reset only the settings that have changed since the last reset
            Step 8   In the Job Information area, enter the Job description.
            Step 9   Choose an insert method. Do one of the following:
            1. Click Run Immediately to insert phone records immediately.
            2. Click Run Later to insert phone records at a later time.
            Step 10   To create a job for inserting the phone records, click Submit. To schedule this job, activate this job, or both, use the Job Configuration window.
            Related References
            Related Information

            Reset or Restart Phone Using Custom File

            You can create a custom file of phones that you want to reset or restart using a text editor. You can use either device names or directory numbers in the custom file.

            Before You Begin
            1. Create a text file that lists one of these details for the phones that you want to reset or restart:

              • Device names

              • Description

              • Directory numbers


              Note

              Put each item on a separate line in the text file.

            2. Upload the file to the first node of Cisco Unified Communications Manager.
            Procedure
              Step 1   Choose Bulk Administration > Phones > Reset/Restart Phones > Custom File. The Reset/Restart Phones Custom Configuration window displays.
              Step 2   In the Update Phones where drop-down list box, choose the type of custom file that you have created from one of the following criteria:
              • Device Name
              • Directory Number
              • Description
              Step 3   In the list of custom files, choose the filename of the custom file for this update and then click Find.
              Caution   

              If no information is entered into the query text box, the system resets or restarts all phones.

              Step 4   Click one of the following
              • Reset—To reset (power-cycle) the phones
              • Restart—To reset phones without power-cycling
              • Apply Config—To reset only the settings that have changed since the last reset
              Step 5   In the Job Information area, enter the Job description.
              Step 6   Choose an insert method. Do one of the following:
              1. Click Run Immediately to insert phone records immediately.
              2. Click Run Later to insert phone records at a later time.
              Step 7   To create a job for inserting the phone records, click Submit. To schedule and/or activate this job, use the Job Configuration window.
              Related Tasks
              Related References
              Related Information

              Wipe or Lock Phones Using Query

              You can create a query to locate phones that you want to wipe and/or lock.


              Caution

              The wipe operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.

              Procedure
                Step 1   Choose Bulk Administration > Phones > Wipe and Lock Phones > Query. The Wipe and Lock Phones Configuration window displays.
                Step 2   From the first Find Phones where drop-down list box, choose one of the following criteria:
                • Device Name
                • Description
                • Directory Number
                • Calling Search Space
                • Device Pool
                • Device Type
                • Call Pickup Group
                • LSC Status
                • Authentication String
                • Device Protocol
                • Security Profile
                • Common Device Configuration

                From the second Find Phone where drop-down list box, choose one of the following criteria:

                • begins with
                • contains
                • is exactly
                • ends with
                • is empty
                • is not empty
                Step 3   Specify the appropriate search text, if applicable.
                Tip   

                To find all phones that are registered in the database, click Find without entering any search text.

                Step 4   To further define your query, you can choose AND or OR to add multiple filters and repeat Step 2 and Step 3.
                Step 5   Click Find.

                A list of discovered templates displays by

                • Device Name
                • Description
                • Device Pool
                • Device Protocol
                • Status
                • IP Address
                Step 6   From the list of records, click the device name that matches your search criteria.
                Step 7   Click one of the following options:
                • Lock—To lock the phones
                • Wipe—To wipe the phones
                • Wipe and Lock—To wipe and lock the phones
                Note   

                If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone.

                Step 8   In the Job Information area, enter the Job description.
                Step 9   Choose an insert method. Do one of the following:
                1. Click Run Immediately to wipe or lock phones immediately.
                2. Click Run Later to wipe or lock phones at a later time.
                Step 10   To create a job for locking and/or wiping the phones, click Submit. To schedule and/or activate this job, use the Job Configuration window.

                Wipe or Lock Phones Using Custom File

                You can create a custom file of phones that you want to wipe and/or lock using a text editor. You can use either device names or directory numbers in the custom file.

                Before You Begin

                Caution

                The wipe operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.

                1. Create a text file that lists one of these details for the phones that you want to wipe and/or lock:

                  • Device names

                  • Description

                  • Directory numbers


                  Note

                  Put each item on a separate line in the text file.

                2. Upload the file to the first node of Cisco Unified Communications Manager.
                Procedure
                  Step 1   Choose Bulk Administration > Phones > Wipe and Lock Phones > Custom File. The Wipe and Lock Phones Configuration window displays.
                  Step 2   In the Update Phones where drop-down list box, choose the type of custom file that you have created from one of the following criteria:
                  • Device Name
                  • Directory Number
                  • Description
                  Step 3   In the list of custom files, choose the filename of the custom file for this update and then click Find.
                  Caution   

                  If no information is entered into the query text box, the system wipes or locks all phones.

                  Step 4   Click one of the following:
                  • Lock—To lock the phones
                  • Wipe—To wipe the phones
                  • Wipe and Lock—To wipe and lock the phones
                  Note   

                  If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone.

                  Step 5   In the Job Information area, enter the Job description.
                  Step 6   Choose an insert method. Do one of the following:
                  1. Click Run Immediately to wipe or lock phones immediately.
                  2. Click Run Later to wipe or lock phones at a later time.
                  Step 7   To create a job for locking and/or wiping the phones, click Submit. To schedule and/or activate this job, use the Job Configuration window.