Understanding Cisco Unity Connection Serviceability
Cisco Unity Connection Serviceability, a web-based troubleshooting tool for Unity Connection, provides the following functionality:
Displaying Unity Connection alarm definitions that you can use for troubleshooting.
Enabling Unity Connection traces. You can collect and view trace information in the Real-Time Monitoring Tool (RTMT).
Configuring the logs to which Unity Connection trace information is saved.
Managing a cluster and the servers, if a Unity Connection cluster is configured.
The Unity Connection cluster feature is not supported for use with Cisco Business Edition.
Viewing the status of the Unity Connection feature services.
Activating, deactivating, starting, and stopping the Unity Connection services.
Generating reports that can be viewed in different file formats.
Depending on the service and component involved, you may perform serviceability-related tasks in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability. For example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.
Cisco Unity Connection Serviceability supports the functionality that is described in the Administration Guide for Cisco Unity Connection Serviceability. For information on using Cisco Unified Serviceability, see the Cisco Unified Serviceability Administration Guide, Release 12.x, available at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.