Understanding Reports
Cisco Unity Connection Serviceability lets you gather information about system configuration and call handlers into reports.
Table 6-1 describes the reports that you can generate in Cisco Unity Connection Serviceability.
Report Name |
Description of Output |
---|---|
Phone Interface Failed Logon |
Includes the following information for every failed attempt to sign in to Unity Connection by phone:
|
Users |
Includes the following information for each user:
|
Message Traffic |
Includes totals for the following traffic categories:
|
Port Activity |
Includes the following information for voice messaging ports:
|
Mailbox Store |
Includes the following information about the specified mailbox stores:
|
Dial Plan |
Includes a list of the search spaces configured on the Unity Connection or Cisco Business Edition server, with an ordered list of partitions assigned to each search space. If the server is part of a Digital Network, also lists the search spaces and associated partition membership on every other Unity Connection location on the network. |
Dial Search Scope |
Includes a list of all users and their extensions in the specified partition that is configured in the Unity Connection directory. If a partition is not specified, lists all users and their extensions for all partitions that are configured in the directory. |
User Phone Login and MWI |
Includes the following information about phone logins, MWI activity, and message notifications to phone devices per user:
|
User Message Activity |
Includes the following information about messages sent and received, per user:
|
Distribution Lists |
Includes the following information:
|
User Lockout |
Includes user alias, the number of failed logon attempts for the user, credential type (a result of “4” indicates a logon attempt from the Unity Connection conversation; a result of “3” indicates a logon attempt from a web application), and the date and time that the account was locked. (Date and time are given in Greenwich Mean Time.) |
Unused Voicemail Accounts |
Includes user alias and display name, and the date and time that the user account was created. (Date and time are given in Greenwich Mean Time.) |
Transfer Call Billing |
Includes the following information for each call:
|
Outcall Billing Detail |
Includes the following information, arranged by day and by the extension of the user who placed the call:
|
Outcall Billing Summary |
Arranged by date and according to the name, extension, and billing ID of the user who placed the call, and is a listing of the 24 hours of the day, with a dialout time in seconds specified for each hour span. |
Call Handler Traffic |
Includes the following information for each call handler, in rows for each hour of a day:
|
System Configuration |
Includes detailed information about all aspects of the configuration of the Unity Connection system. |
SpeechView Activity Report By User |
Includes the total number of transcribed messages, failed transcriptions, and truncated transcriptions for a given user during a given time period. If the report is run for all users, then the output is broken out by user. |
SpeechView Activity Summary Report |
Includes the total number of transcribed messages, failed transcriptions, and truncated transcriptions for the entire system during a given time period. When messages are sent to multiple recipients, the message is transcribed only once, so the transcription activity is counted only once. |
HTTPS Networking Sync Error Report |
(Applicable only for HTTPS Networking) Includes the following information associated with the directory objects that does not synchronize during directory synchronization:
|