Setting Up Analog PIMG Units for a Serial Integration
Do the following procedures to set up the analog PIMG units that are connected to the phone system for a serial integration using the SMDI, MCI, or MD-110 protocol.
These procedures require that the following tasks have already been completed:
- The phone system is connected to the PIMG units using analog lines and the applicable RS-232 serial cable.
- The PIMG units are ready to be connected to the LAN or WAN.
- The PIMG units are connected to a power source.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.
To Download the PIMG Firmware Update Files for Analog PIMG Units
Step 1 On a Windows workstation with a high-speed Internet connection that have access to the PIMG units, go to the Voice and Unified Communications Downloads page at http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.
Note To access the software download page, you must be signed in to Cisco.com as a registered user.
This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.
Step 2 In the tree control on the Downloads Home page, expand Unified Communications> Unified Communications Applications > Messaging > Cisco Unity and select Cisco Unity Telephony Integration.
Step 3 On the Log In page, enter your username and password, then select Log In.
Step 4 On the Select a Release page, under Latest Releases, select the most recent release.
Step 5 In the right column, select the version of the firmware for analog PIMG units.
Step 6 On the Download Image page, select Download.
Step 7 On the Supporting Document(s) page, select Agree.
Step 8 In the File Download dialog box, select Save.
Step 9 In the Save As dialog box, browse to the Windows workstation that have access the PIMG units, browse to a directory where you want to save the file, and select Save.
Step 10 In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears.
Step 11 Select Extract.
Step 12 In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract.
Step 13 Close the window for the extracting application.
Revised May 4, 2010
To Set Up the Analog PIMG Units (Firmware Version 6.x)
Step 1 On the Windows workstation, add a temporary route to enable access to the PIMG units.
a. On the Windows Start menu, select Run.
b. Enter cmd, and press Enter. The Command Prompt window appears.
c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter “route add 10.12.13.74<space>198.1.3.25” in the Command Prompt window.
d. Close the Command Prompt window.
Step 2 Connect a PIMG unit to the network.
Step 3 In the web browser, go to http://10.12.13.74.
Step 4 To sign in, enter the following case-sensitive settings.
Table 12-1 Sign-in Settings
|
|
Username |
Enter admin. |
Password |
Enter IpodAdmin. |
Step 5 Select OK.
Step 6 On the System menu, select Upgrade.
Step 7 On the Upgrade page, select Browse.
Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files.
Step 9 Select Ls_<xx>.app (where <xx> is multiple digits), and select Open.
Step 10 On the Upgrade page, select Install File.
Step 11 After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel.
Caution Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly.
Step 12 Repeat Step 6 through Step 11 for the file Run_<xx>.dsp.
Step 13 On the System menu, select Upgrade.
Step 14 On the Upgrade page, under Import, select Browse.
Step 15 In the Choose File dialog box, browse to the file Ls_<xx>.fsh.
Step 16 Select Ls_<xx>.fsh, and select Open.
Step 17 On the Upgrade page, select Install File.
Step 18 After the file is installed, a message prompting you to restart the PIMG unit appears. Select OK.
Step 19 In the web browser, go to http://10.12.13.74.
Step 20 To sign in, enter the following case-sensitive settings.
Table 12-2 Sign-in Settings
|
|
Username |
Enter admin. |
Password |
Enter IpodAdmin. |
Step 21 Select OK.
Step 22 If your Unity Connection system must have an RTP port range of 16384 to 32767, do the following substeps. Otherwise, continue to Step 23.
Caution You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Unity Connection cannot answer calls and callers hear ringing or silence.
Note The default RTP port range for PIMG units is 49000 to 50000. Some Unity Connection configurations require a different RTP port range.
a. On the Configuration menu, select Import/Export.
b. On the Import/Export page, under Export Files, select Export All Settings.
c. In the File Download dialog box, select Save.
d. In the Save As dialog box, browse to the Windows workstation that has access to the PIMG units, browse to a directory where you want to save the file, and select Save.
e. In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved.
f. Locate the line with the following parameter:
g. Change the value of the parameter to 16384 so that the line reads as follows:
h. Locate the line with the following parameter:
i. Change the value of the parameter to 32767 so that the line reads as follows:
j. Save the file, and exit Notepad.
k. On the Configuration menu of the PIMG unit, select Import/Export.
l. On the Import/Export page, under Browse for Import File, select Browse.
m. In the Choose File dialog box, browse to the file Config.ini that you saved.
n. Select Config.ini, and select Open.
o. On the Import/Export page, select Import File.
p. When prompted to restart the PIMG unit, select OK.
q. When the PIMG unit has restarted, in the web browser, go to http://10.12.13.74.
r. To sign in, enter the following case-sensitive settings.
Table 12-3 Sign-in Settings
|
|
Username |
Enter admin. |
Password |
Enter IpodAdmin. |
s. Select OK.
Step 23 On the System menu, select Password.
Step 24 On the Change Password page, enter the following settings.
Table 12-4 Change Password Page Settings
|
|
Old Password |
Enter IpodAdmin. (This setting is case sensitive.) |
New Password |
Enter your new password. (This setting is case sensitive.) |
Confirm Password |
Enter your new password. (This setting is case sensitive.) |
Step 25 Select Change.
Step 26 On the Configuration menu, select Mgmt Protocols.
Step 27 On the Management Protocols page, enter the following settings.
Table 12-5 Management Protocols Page Settings
|
|
E-mail Alarms Enabled |
Select No. |
SNMP Traps Enabled |
Select No. |
Step 28 Select Submit.
Step 29 On the Configuration menu, select Routing Table.
Step 30 On the Routing Table page, under Router Configuration, select VoIP Host Groups.
Step 31 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
Table 12-6 First VoIP Host Group Settings
|
|
Name |
Accept the default or enter another descriptive name of the VoIP host group. |
Load-Balanced |
(Unity Connection without a cluster) Select False. (Unity Connection with a cluster configured) Select False. |
Fault-Tolerant |
(Unity Connection without a cluster) Select False. (Unity Connection with a cluster configured) Select True. |
Step 32 For Unity Connection without a cluster, under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060.
For Cisco Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Step 33 For Unity Connection without a cluster, continue to Step 35. For Unity Connection with a cluster configured, select Add Host.
Step 34 In the second field, enter the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Caution Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Unity Connection cluster may not function correctly.
Step 35 Select Submit.
Step 36 Under Router Configuration, select TDM Trunk Groups.
Step 37 Under TDM Trunk Groups, select Add Trunk Group.
Step 38 Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.
Table 12-7 First TDM Trunk Group Settings (All Calls)
|
|
Name |
Enter All_Calls or another unique name. This TDM trunk group handles all calls to and from the phone system. |
Selection Direction |
Select Ascending. |
Selection Mode |
Select Linear. |
Port/Channel Content |
Enter the numbers of the PIMG ports that handle all calls. For example, enter “*” for all PIMG ports, or enter “1-6” for the first six PIMG ports. |
Step 39 Select Submit.
Step 40 Under Router Configuration, select Inbound VoIP Rules.
Step 41 Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule.
Step 42 Select Add Rule.
Step 43 Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.
Table 12-8 First New Inbound VoIP Rule Settings (All Calls)
|
|
Enable |
Check this check box. |
Rule Label |
Do one of the following:
- If you use CPID manipulation, enter All_UC_Calls or another name.
This inbound VoIP rule handles all outbound calls from Unity Connection.
- If you cannot use CPID manipulation, enter UC_Calls_and_Messages or another name.
This inbound VoIP rule handles all outbound calls and MWI calls from Unity Connection. |
Request Type |
Do one of the following:
- If you use CPID manipulation, select Call.
- If you cannot use CPID manipulation, select Any.
|
Originating VoIP Host Address |
Enter *. |
Step 44 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 43 must be selected. Otherwise, any changes you make apply to another rule.
Table 12-9 Inbound VoIP Request Matching Settings
|
|
Calling Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Calling Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Step 45 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 43 must be selected. Otherwise, any changes you make apply to another rule.
Table 12-10 Outbound Routes Settings
|
|
Device Selection |
Outbound Destination |
Select TDM. |
Trunk Group |
Select the name of the TDM trunk group that you created for outbound calls in Step 38. For example, select “All_Calls.” |
CPID Manipulation |
Calling Number |
Enter S. |
Calling Name |
Enter S. |
Called Number |
Enter D. |
Called Name |
Enter D. |
Redirect Number |
Enter R. |
Redirect Name |
Enter R. |
Select Primary/Alternate Route |
Primary |
Select Primary. |
Step 46 If you cannot use CPID manipulation, skip to Step 50. Otherwise, under Inbound VoIP Rules, select Add Rule.
Step 47 Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.
Table 12-11 Second New Inbound VoIP Rule Settings (MWIs)
|
|
Enable |
Check this check box. |
Rule Label |
Enter UC_MWIs or another name. This inbound VoIP rule handles all MWIs from Unity Connection. |
Request Type |
Select Message. |
Originating VoIP Host Address |
Enter *. |
Step 48 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 47 must be selected. Otherwise, any changes you make apply to another rule.
Table 12-12 Inbound VoIP Request Matching Settings
|
|
Calling Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Calling Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Step 49 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 47 must be selected. Otherwise, any changes you make apply to another rule.
Table 12-13 Outbound Routes Settings
|
|
Device Selection |
Outbound Destination |
Select TDM. |
Trunk Group |
Select the name of the TDM trunk group that you created for outbound calls in Step 38. For example, select “All_Calls.” |
CPID Manipulation |
Calling Number |
Enter S. |
Calling Name |
Enter S. |
Called Number |
Enter D. |
Called Name |
Enter D. |
Redirect Number |
Enter R. |
Redirect Name |
Enter R. |
Select Primary/Alternate Route |
Primary |
Select Primary. |
Step 50 Select Submit.
Step 51 Under Router Configuration, select Inbound TDM Rules.
Step 52 Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.
Table 12-14 First Inbound TDM Rule Settings
|
|
Enable |
Check this check box. |
Rule Label |
Enter Inbound_Rule_1 or another name. This inbound TDM rule handles all incoming calls from the phone system. |
Request Type |
Select Call. |
Trunk Group |
Select the name of the TDM trunk group that you created for incoming calls from the phone system in Step 38. For example, select “All_Calls.” |
Step 53 Under Inbound TDM Request Matching, enter the following settings.
Caution The rule that you created in
Step 52 must be selected. Otherwise, any changes you make apply to another rule.
Table 12-15 Inbound TDM Request Matching Settings
|
|
Calling Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Calling Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Step 54 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 52 must be selected. Otherwise, any changes you make apply to another rule.
Table 12-16 Outbound Routes Settings
|
|
Device Selection |
Outbound Destination |
Select VoIP. |
Host Group |
Select the name of the VoIP host group that you created for Unity Connection in Step 31. |
CPID Manipulation |
Calling Number |
Enter S. |
Calling Name |
Enter S. |
Called Number |
Enter D. |
Called Name |
Enter D. |
Redirect Number |
Enter R. |
Redirect Name |
Enter R. |
Select Primary/Alternate Route |
Primary |
Select Primary. |
Step 55 If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 57.
Note that additional Inbound TDM rules are not necessary if you cannot use CPID manipulation.
Step 56 Repeat Step 52 through Step 55 for all remaining inbound TDM rules that you want to create.
Step 57 Select Submit.
Step 58 On the Configuration menu, select TDM > Analog.
Step 59 On the TDM Analog Settings page, enter the following settings.
Table 12-17 TDM Analog Settings Page Settings
|
|
Timing |
|
|
|
|
Step 60 Select Submit.
Step 61 On the Configuration menu, select TDM > General.
Step 62 On the TDM General Settings page, enter the following settings.
Table 12-18 TDM General Settings Page Settings
|
|
PCM Coding |
Select uLaw. |
Minimum Call Party Delay (ms) |
Enter 500. |
Maximum Call Party Delay (ms) |
Enter 2000. |
Dial Digit on Time (ms) |
Enter 100. |
Dial Inter-Digit Time (ms) |
Enter 100. |
Dial Pause Time (ms) |
Enter 2000. |
Turn MWI On FAC |
Leave this field blank. |
Turn MWI Off FAC |
Leave this field blank. |
Outbound Call Connect Timeout (ms) |
Enter 10000. |
Wait for Ringback/Connect on Blind Transfer |
Select Yes. |
Hunt Group Extension |
Enter the pilot number of the Unity Connection voice messaging ports. |
Disconnect on Fax Cleardown Tone |
Select No. |
Step 63 Select Submit.
Step 64 On the Configuration menu, select TDM > Port Enable.
Step 65 On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit.
Step 66 Confirm that Yes is selected for all other ports on the PIMG unit.
Step 67 Select Submit.
Step 68 On the Configuration menu, select VoIP > General.
Step 69 On the VoIP General Settings page, enter the following settings.
Table 12-19 VoIP General Settings Page Settings
|
|
User-Agent |
Host and Domain Name |
Enter the host and domain name of the PIMG unit. |
Transport Type |
Select UDP. |
Call as Domain Name |
Select No. |
SIPS URI Scheme Enabled |
|
Invite Expiration (sec) |
Enter 120. |
Server |
DNS Server Address |
Enter the IP Address of the Domain Name Server that the PIMG unit uses. |
DNS Translation of Phone Numbers |
|
Registration Server Address |
Leave this field blank. |
Registration Server Port |
Enter 5060. |
Registration Expiration (sec) |
Enter 3600. |
TCP/UDP |
UDP/TCP Transports Enabled |
Select Yes. |
TCP/UDP Server Port |
Enter 5060. |
TCP Inactivity Timer (sec) |
Enter 30. |
TLS |
TLS Transport Enabled |
|
TLS Server Port |
|
SSL TLS Protocol |
|
Mutual TLS Authentication Required |
|
TLS Inactivity Timer (sec) |
|
Verify TLS Peer Certificate Date |
|
Verify TLS Peer Certificate Trust |
|
Proxy |
Primary Proxy Server Address |
Leave this field blank. Enter the IP address of the Unity Connection server. |
Primary Proxy Server Port |
Not applicable. Leave the default setting. For the first PIMG unit, enter 5060. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 is 5061, unit 3 is 5062, and so on. |
Backup Proxy Server Address |
Not applicable. Leave the default setting. |
Backup Proxy Server Port |
Not applicable. Leave the default setting. |
Proxy Query Interval |
Enter 10. |
Timing |
T1 Time (ms) |
Enter 400. |
T2 Time (ms) |
Enter 3000. |
T4 Time (ms) |
Enter 5000. |
Monitoring |
Monitor Call Connections |
Select No. |
Call Monitor Interval (sec) |
|
Monitor VoIP Hosts |
|
VoIP Host Monitor Interval (sec) |
|
Step 70 Select Submit.
Step 71 On the Configuration menu, select VoIP > Media.
Step 72 On the VoIP Media Settings page, enter the following settings.
Table 12-20 VoIP Media Settings Page Settings
|
|
Audio |
Audio Compression |
Select the preferred codec for audio compression. |
RTP Digit Relay Mode |
Select RFC2833. |
RTP Fax/Modem Tone Relay Mode |
Select RFC2833. |
RTP Source IP Address Validation |
Select Off. |
RTP Source UDP Port Validation |
Select Off. |
Signaling Digit Relay Mode <PA 3/13/07: Added this field and set to Off per Bill B.> |
Select Off. |
Voice Activity Detection |
Select Off. |
RFC 3960 Early Media Support |
Select On Demand. |
Frame Size |
Select the applicable setting:
Caution Failure to use the correct setting results in recorded messages containing nothing but silence.
|
Frames Per Packet |
Select the applicable setting:
Caution Failure to use the correct setting results in recorded messages containing nothing but silence.
|
Fax |
Fax IP-Transport Mode |
|
Step 73 Select Submit.
Step 74 On the Configuration menu, select VoIP > QOS.
Step 75 On the VoIP QOS Configuration page, enter the following settings.
Table 12-21 VoIP QOS Configurative Page Settings
|
|
Call Control QOS Byte |
Enter 104. |
RTP QOS Byte |
Enter 184. |
Step 76 Select Submit.
Step 77 On the Configuration menu, select IP.
Step 78 On the IP Settings page, enter the following settings.
Table 12-22 IP Settings Page Settings
|
|
Client IP Address |
Enter the new IP address you want to use for the PIMG unit. (This is the IP address that you enter in Cisco Unity Connection Administration when you create the integration.) |
Client Subnet Mask |
Enter the new subnet mask, if the subnet mask is different from the default IP address. |
Default Network Gateway Address |
Enter the IP address of the default network gateway router that the PIMG units use. |
BOOTP Enabled |
Select No. |
Step 79 Select Submit.
Step 80 On the Configuration menu, select Serial > General.
Step 81 On the Serial Port, COM 1 page, enter the following settings.
Table 12-23 Serial Port, COM 1 Page Settings
|
|
Serial Port Baud Rate |
Select the setting that is configured on the phone system. The default setting is 9600. |
Serial Port Parity |
Select the setting that is configured on the phone system. The default setting is None. |
Serial Port Data Bits |
Select the setting that is configured on the phone system. The default setting is 8. |
Serial Port Stop Bits |
Select the setting that is configured on the phone system. The default setting is 1. |
Step 82 Select Submit.
Step 83 On the Configuration menu, select Serial > Switch Protocol.
Step 84 On the Switch Protocol page, enter the following settings.
Table 12-24 Switch Protocol Page Settings
|
|
Serial Port, COM 1 |
Serial Mode |
Select the applicable setting:
- Master —Select this setting when this PIMG unit is connected to the data link serial cable from the phone system. There can be only one master PIMG unit in a phone system integration.
- Slave —Select this setting when this PIMG unit is not connected to the data link serial cable from the phone system. There can be multiple slave PIMG units in a phone system integration.
|
Serial Interface Protocol |
Select the serial protocol that your phone system uses:
|
Cpid Len |
Select the applicable setting. Typically, the settings are 7 or 10. |
Cpid Padding String |
Enter the applicable string or leave this field blank. Typically, the setting is one of the following:
- A string of zeros, where the number of zeros matches the setting of the Cpid Len field.
- A prefix that is provided by the Centrex service.
|
Voice Mail Port Len |
If the setting of the Serial Interface Protocol field is MD-110, enter 2. Otherwise, accept the default of 7. |
System Number |
Enter the applicable setting. Typically, the setting is 1. |
MWI Response Timeout |
Enter 2000. |
IP Address of Serial Server |
If the PIMG unit is the master, this field is for display only. If the PIMG unit is a slave, enter the IP address of the master PIMG unit (the PIMG unit that is connected to the data link serial cable from the phone system). |
Serial Cpid Expiration |
Enter 2000. |
Logical Extension Number |
1 |
If the setting of the Serial Interface Protocol field is MCI or MD-110, enter the extension number for each port on the PIMG unit. If the setting of the Serial Interface Protocol field is SMDI, enter the logical port number. Typically, the setting is 1 for port 1, 2 for port 2, and so on beginning with the master PIMG unit and continuing through each of the slave PIMG units. |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
Step 85 Select Submit.
Step 86 On the Configure menu, select Tone Detection.
Step 87 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 88 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 87c. from the third phone.
Step 89 Select Learn.
Step 90 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 91 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 90a.
Step 92 Select Learn.
Step 93 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist.
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 94 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 93a.
Step 95 Select Learn.
Step 96 Select Submit.
Step 97 Hang up the phones that you used in Step 87.
Step 98 On the System menu, select Restart.
Step 99 On the Restart page, select Restart Unit Now.
Step 100 Repeat Step 2 through Step 99 on all remaining PIMG units.
Creating a New Integration with the Phone System
After ensuring that the phone system, the PIMG units, and Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.
To Create an Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 2 On the Search Phone Systems page, under Display Name, select the name of the default phone system.
Step 3 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.
Step 4 If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.
Step 5 Under Message Waiting Indicator Settings, select Use Same Port for Enabling and Disabling MWIs.
Step 6 Select Save.
Step 7 On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.
Step 8 On the New Port Group page, enter the applicable settings and select Save.
Table 12-25 Settings for the New Port Group Page
|
|
Phone System |
Select the name of the phone system that you entered in Step 3. |
Create From |
Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box. |
Display Name |
Enter a descriptive name for the port group. You can accept the default name or enter the name that you want. |
SIP Security Profile |
Select 5060. |
SIP Transport Protocol |
Select the SIP transport protocol that Unity Connection uses. |
IPv4 Address or Host Name |
Enter the IP address of the PIMG unit that you are integrating with Unity Connection. |
IPv6 Address or Host Name |
Do not enter a value in this field. IPv6 is not supported for PIMG integrations. |
IP Address or Host Name |
Enter the IP address of the PIMG unit that you are integrating with Unity Connection. |
Port |
Enter the SIP port of the PIMG unit that Unity Connection connects to. We recommend that you use the default setting.
Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.
|
Step 9 On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box and select Save.
Step 10 In the Related Links drop-down box, select Add Ports and select Go.
Step 11 On the New Port page, enter the following settings and select Save.
Table 12-26 Settings for the New Port Page
|
|
Enabled |
Check this check box. |
Number of Ports |
Enter 8. (If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.) Note For a Unity Connection cluster, the Unity Connection server must have the number of voice messaging ports that are set up on the phone system for the PIMG integration so that this server can handle all voice messaging traffic for the cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this server must have 16 voice messaging ports. |
Phone System |
Select the name of the phone system that you entered in Step 3. |
Port Group |
Select the name of the port group that you added in Step 8. |
Step 12 On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.
Step 13 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
Table 12-27 Settings for the Voice Messaging Ports
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|
Enabled |
Check this check box to enable the port. The port is enabled during normal operation. Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing. |
Extension |
Enter the extension for the port as assigned on the phone system. |
Answer Calls |
Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users. |
Perform Message Notification |
Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports. |
Send MWI Requests |
(Serial integrations only) Uncheck this check box. Otherwise, the integration may not function correctly. (Digital and analog integrations only) Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports. |
Allow TRAP Connections |
Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports. |
Outgoing Hunt Order |
Enter the priority order in which Unity Connection uses the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Unity Connection uses the port that has been idle the longest. |
Step 14 Select Save.
Step 15 Select Next.
Step 16 Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system.
Step 17 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 18 On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3.
Step 19 Repeat Step 7 through Step 18 for each remaining PIMG unit integrated with Unity Connection.
Note Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
Step 20 To create a port group for MWIs, do the following substeps.
Note All MWI requests are handled by the master PIMG unit and sent to the phone system over the RS-232 serial cable (without using voice messaging ports). So the following substeps create a separate port group without voice messaging ports and enable the port group for MWIs that are “not port specific” (they do not use ports).
a. In Cisco Unity Connection Administration, expand Telephony Integrations, then select Port Group.
b. On the Search Port Groups page, select Add New.
c. On the New Port Group page, enter the applicable settings and select Save.
Table 12-28 Settings for the New Port Group Page (MWIs)
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|
Phone System |
Select the name of the phone system that you entered in Step 3. |
Create From |
Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box. |
Display Name |
Enter a MWI Port Group or another descriptive name for the port group. |
SIP Security Profile |
Select 5060. |
SIP Transport Protocol |
Select the SIP transport protocol that Unity Connection uses. |
IPv4 Address or Host Name |
Enter the IP address of the master PIMG unit. |
IPv6 Address or Host Name |
Do not enter a value in this field. IPv6 is not supported for PIMG integrations. |
IP Address or Host Name |
Enter the IP address of the master PIMG unit. |
Port |
Enter the SIP port of the master PIMG unit.
Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.
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d. On the Port Group Basics page, on the Edit menu, select Advanced Settings.
e. On the Edit Advanced Settings page, under SIP MWI Requests, select Not Port Specific. and select Save.
f. On the Edit menu, select Port Group Basics.
g. Under Port Group, select Reset.
h. Under Message Waiting Indicator Settings, confirm that the Enable Message Waiting Indicators check box is checked and select Save.
Step 21 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 25.
Step 22 On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.
Step 23 On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
Table 12-29 Settings for the Phone System Trunk
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|
From Phone System |
Enter the display name of the phone system that you are creating a trunk for. |
To Phone System |
Enter the display name of the previously existing phone system that the trunk connects to. |
Trunk Access Code |
Enter the extra digits that Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system. |
Step 24 Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.
Step 25 In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.
If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.
Step 26 In the Task Execution Results window, select Close.