PIMG Integration Guide for Cisco Unity Connection Release 10.x

Setting Up an Alcatel 4400 Analog PIMG Integration with Cisco Unity Connection

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For detailed instructions for setting up an Alcatel 4400 analog PIMG integration with Cisco Unity Connection, see the following sections in this chapter:

• Task List to Create an Alcatel 4400 PIMG Integration
• Requirements
• Clearing MWIs from a Legacy Voice Messaging System
• Programming Alcatel 4400 Phone System for Integration
• Creating a New Integration with the Alcatel 4400 Phone System

Task List to Create an Alcatel 4400 PIMG Integration

Before doing the following tasks to integrate Unity Connection with the Alcatel 4400 phone system using PIMG units (media gateways), confirm that the Unity Connection server is ready for the integration after completing the server installation following the tasks in the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg010.html.

1. Review the system and equipment requirements to confirm that all phone system and Unity Connection server requirements have been met. See the “Requirements” section.

2. Plan how the voice messaging ports are used by Unity Connection. See the “Planning the Usage of Voice Messaging Ports in Cisco Unity Connection” chapter.

3. If you have a legacy voice messaging system, clear the MWIs for subscribers who are migrating to Unity Connection. See the “Clearing MWIs from a Legacy Voice Messaging System” section.

4. Program the Alcatel 4400 phone system and extensions. See the “Programming Alcatel 4400 Phone System for Integration” section.

5. Set up the PIMG units.

6. Create the integration. See the “Creating a New Integration with the Alcatel 4400 Phone System” section.

7. Test the integration. See the “Testing the Integration” chapter.

8. If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See the “Adding New User Templates for Multiple Integrations” chapter.

Requirements

The Alcatel 4400 integration supports configurations of the following components:

Clearing MWIs from a Legacy Voice Messaging System

If users do not have existing voicemail on a legacy voice messaging system, skip this section and continue with the next section.

If users have existing voicemail on a legacy voice messaging system, do the following procedure.

To Clear MWIs from a Legacy Voice Messaging System

Step 1 Have all users who are migrating to Unity Connection delete or listen to their voice messages on the legacy voice messaging system.

Step 2 Confirm that all MWIs for the subscribers migrating to Unity Connection are turned off.

Programming Alcatel 4400 Phone System for Integration

If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.

The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.

Caution In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.

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Do the procedures in the applicable section depending on the programming interface you have for the Alcatel 4400 phone system:

• Command line interface (CLI)—Do the procedure in the “Programming through the Command Line Interface (CLI)” section.

Programming through the Command Line Interface (CLI)

To Program the Alcatel 4400 Phone System Using the Command Line Interface

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Step 1 On the Alcatel 4400 console, sign in to the configuration interface.

Step 2 In the Generic Configuration Software window, go to Categories > Phone Facilities Category.

Step 3 Select the category that you use and select Edit.

Step 4 Under Local Services, confirm the following settings and select OK.

 

Table 3-1 Settings for Phone Facility

Field	Setting
Consult Message	1
Switch Off Message LED	1

Step 5 In the Generic Configuration Software window, go to Translator > 1 > Prefix Plan and select Create.

Step 6 In the Prefix Plan dialog box, enter the following settings to turn MWIs on, and select OK.

 

Table 3-2 Settings for Turning MWIs On

Field	Setting
Number	<the code that turns MWIs on>
Prefix Meaning	Local Features
Local Features	Consult Message

Step 7 In the Prefix Plan dialog box, enter the following settings to turn MWIs off, and select OK.

 

Table 3-3 Settings for Turning MWIs Off

Field	Setting
Number	<the code that turns MWIs off>
Prefix Meaning	Local Features
Local Features	Switch Off Message LED

Step 8 In the Prefix Plan dialog box, select Close.

Step 9 In the Generic Configuration Software window, go to Users and select Create.

Step 10 In the Users dialog box, enter the following settings for the first voice messaging port and all other settings required for the configuration of the phone system.

 

Table 3-4 Settings for the Voice Messaging Port

Field	Setting
Directory Number	<the extension number of the voice messaging port>
Set Type	4620 (VPS + CLIP)

Step 11 In the Users dialog box, select OK.

Step 12 Repeat Step 10 and Step 11 for all remaining voice messaging ports.

Step 13 In the Generic Configuration Software window, go to Groups > 1 > Hunting Group, and select Create.

Step 14 In the Hunting Group dialog box, enter the following settings.

 

Table 3-5 Settings for the Hunt Group

Field	Setting
Directory Number	<the pilot number of the hunting group for the voice messaging ports>
Type of Hunting Group	RSVP Hunting Group
Search Type	Sequential

Step 15 Scroll down to the Dir. No Allocated to the Group field (in the middle of the dialog box), and select the magnifying glass icon.

Step 16 In the Set of Dir. No Allocated to the Group dialog box, enter the extension number of the first voice messaging port in the hunting group and select Add.

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Caution In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.

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Step 17 Repeat Step 16 for all remaining voice messaging ports that you want to include in the hunting group, and select OK.

Step 18 In the Hunting Groups dialog box, select OK.

Step 19 Program each phone to forward calls to the pilot number assigned to the voice messaging ports, based on one of the Unity Connection call transfer types shown in Table 3-6 .

 

Table 3-6 Call Transfer Types

Transfer Types	Usage
Release transfer (blind transfer)	Program the phone to forward calls to the pilot number when: The extension is busy The call is not answered
Supervised transfer	Program the user station to forward calls to the pilot number only when the call is not answered (on the phone system, the number of rings before forwarding must be more than the number of rings to supervise the call). Confirm that call forwarding is disabled when the extension is busy.

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Setting Up the Analog PIMG Units for a DTMF Integration

Do the following procedures to set up the analog PIMG units connected to the Alcatel 4400 phone system for a DTMF integration.

These procedures require that the following tasks have already been completed:

• The phone system is connected to the PIMG units using analog lines.
• The PIMG units are ready to be connected to the LAN or WAN.
• The PIMG units are connected to a power source.

Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.

To Download the PIMG Firmware Update Files for Analog PIMG Units

Step 1 On a Windows workstation that have access to the PIMG units, go to the following link:

http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.

Note To access the software download page, you must be signed in to Cisco.com as a registered user.

This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.

Step 2 In the tree control on the Downloads Home page, expand Unified Communications> Unified Communications Applications > Messaging > Cisco Unity and select Cisco Unity Telephony Integration.

Step 3 On the Log In page, enter your username and password and select Log In.

Step 4 On the Select a Release page, under Latest Releases, select the most recent release.

Step 5 In the right column, select the version of the firmware for analog PIMG units.

Step 6 On the Download Image page, select Download.

Step 7 On the Supporting Document(s) page, select Agree.

Step 8 In the File Download dialog box, select Save.

Step 9 In the Save As dialog box, browse to the Windows workstation that have access the PIMG units, browse to a directory where you want to save the file, and select Save.

Step 10 In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears and select Extract.

Step 11 In the Extract dialog box, browse to the directory where you want the extracted files and select Extract.

Step 12 Close the window for the extracting application.

To Set Up the Analog PIMG Units (Firmware Version 6.x)

Step 1 On the Windows workstation, add a temporary route to enable access to the PIMG units.

a. On the Windows Start menu, select Run.

b. Enter cmd, and press Enter. The Command Prompt window appears.

c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.

For example, if the IP address of the workstation is 198.1.3.25, enter “route add 10.12.13.74<space>198.1.3.25” in the Command Prompt window.

d. Close the Command Prompt window.

Step 2 Connect a PIMG unit to the network.

Step 3 In the web browser, go to http://10.12.13.74.

Step 4 To sign in, enter the following case-sensitive settings.

Step 5 Select OK.

Step 6 On the System menu, select Upgrade.

Step 7 On the Upgrade page, select Browse.

Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files.

Step 9 Select Ls_<xx>.app (where <xx> is multiple digits), and select Open.

Step 10 On the Upgrade page, select Install File.

Step 11 After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel.

Step 12 Repeat Step 6 through Step 11 for the file Run_<xx>.dsp.

Step 13 On the System menu, select Upgrade.

Step 14 On the Upgrade page, under Import, select Browse.

Step 15 In the Choose File dialog box, browse to the file Ls_<xx>.fsh.

Step 16 Select Ls_<xx>.fsh, and select Open.

Step 17 On the Upgrade page, select Install File.

Step 18 After the file is installed, a message prompting you to restart the PIMG unit appears. Select OK.

Step 19 In the web browser, go to http://10.12.13.74.

Step 20 To sign in, enter the following case-sensitive settings.

Step 21 Select OK.

Step 22 If your Unity Connection system must have an RTP port range of 16384 to 32767, do the following substeps. Otherwise, continue to Step 23.

Note The default RTP port range for PIMG units is 49000 to 50000. Some Unity Connection configurations require a different RTP port range.

a. On the Configuration menu, select Import/Export.

b. On the Import/Export page, under Export Files, select Export All Settings.

c. In the File Download dialog box, select Save.

d. In the Save As dialog box, browse to the Windows workstation that has access to the PIMG units, browse to a directory where you want to save the file, and select Save.

e. In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved.

f. Locate the line with the following parameter:

g. Change the value of the parameter to 16384 so that the line reads as follows:

h. Locate the line with the following parameter:

i. Change the value of the parameter to 32767 so that the line reads as follows:

j. Save the file, and exit Notepad.

k. On the Configuration menu of the PIMG unit, select Import/Export.

l. On the Import/Export page, under Browse for Import Settings, select Browse.

m. In the Choose File dialog box, browse to the file Config.ini that you saved.

n. Select Config.ini, and select Open.

o. On the Import/Export page, select Import File.

p. When prompted to restart the PIMG unit, select OK.

q. When the PIMG unit has restarted, in the web browser, go to http://10.12.13.74.

r. To sign in, enter the following case-sensitive settings.

s. Select OK.

Step 23 On the System menu, select Password.

Step 24 On the Change Password page, enter the following settings.

Step 25 Select Change.

Step 26 On the Configuration menu, select Mgmt Protocols.

Step 27 On the Management Protocols page, enter the following settings.

Step 28 Select Submit.

Step 29 On the Configuration menu, select Routing Table.

Step 30 On the Routing Table page, under Router Configuration, select VoIP Host Groups.

Step 31 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.

Step 32 For Unity Connection without a cluster, under Under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060.

For Unity Connection with a cluster configured, under Host List, confirm that field contains the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Step 33 For Unity Connection without a cluster, continue to Step 36. For Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Step 34 Select Add Host.

Step 35 In the second field, enter the host name or IP address of the publisher server and the server port in the format <host name or IP address>:5060.

Step 36 Select Submit.

Step 37 Under Router Configuration, select TDM Trunk Groups.

Step 38 Under TDM Trunk Groups, select Add Trunk Group.

Step 39 Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.

Step 40 Under TDM Trunk Groups, select Add Trunk Group.

Step 41 Enter the following settings for the second TDM trunk group.

Step 42 Under TDM Trunk Groups, select Add Trunk Group.

Step 43 Enter the following settings for the third TDM trunk group.

Step 44 Select Submit.

Step 45 Under Router Configuration, select Inbound VoIP Rules.

Step 46 Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule.

Step 47 Select Add Rule.

Step 48 Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.

Step 49 Under Inbound VoIP Request Matching, enter the following settings.

Step 50 Under Outbound Routes, enter the following settings.

Step 51 Under Inbound VoIP Rules, select Add Rule.

Step 52 Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.

Step 53 Under Inbound VoIP Request Matching, enter the following settings.

Step 54 Under Outbound Routes, enter the following settings.

Step 55 Select Submit.

Step 56 Under Router Configuration, select Inbound TDM Rules.

Step 57 Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.

Step 58 Under Inbound TDM Request Matching, enter the following settings.

Step 59 Under Outbound Routes, enter the following settings.

Step 60 If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 62.

Step 61 Repeat Step 57 through Step 60 for all remaining inbound TDM rules that you want to create.

Step 62 Select Submit.

Step 63 On the Configuration menu, select TDM > Analog.

Step 64 On the TDM Analog Settings page, enter the following settings.

Step 65 Select Submit.

Step 66 On the Configuration menu, select TDM > General.

Step 67 On the TDM General Settings page, enter the following settings.

Step 68 Select Submit.

Step 69 On the Configuration menu, select TDM > Port Enable.

Step 70 On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit.

Step 71 Confirm that Yes is selected for all other ports on the PIMG unit.

Step 72 Select Submit.

Step 73 On the Configuration menu, select VoIP > General.

Step 74 On the VoIP General Settings page, enter the following settings.

Step 75 Select Submit.

Step 76 On the Configuration menu, select VoIP > Media.

Step 77 On the VoIP Media Settings page, enter the following settings.

Table 3-28 VoIP Media Settings Page Settings

Field	Settings
Audio
Audio Compression	Select the preferred codec for audio compression.
RTP Digit Relay Mode	Select RFC2833.
RTP Fax/Modem Tone Relay Mode	Select RFC2833.
RTP Source IP Address Validation	Select Off.
RTP Source UDP Port Validation	Select Off.
Signaling Digit Relay Mode	Select Off.
Voice Activity Detection	Select Off.
RFC 3960 Early Media Support	Select On Demand.
Frame Size	Select the applicable setting: G.711— 20 G.729AB— 10 Caution Failure to use the correct setting results in recorded messages containing nothing but silence.
Frames Per Packet	Select the applicable setting: G.711— 1 G.729AB— 2 Caution Failure to use the correct setting results in recorded messages containing nothing but silence.
Fax
Fax IP-Transport Mode

Step 78 Select Submit.

Step 79 On the Configuration menu, select VoIP > QOS.

Step 80 On the VoIP QOS Configuration page, enter the following settings.

Step 81 Select Submit.

Step 82 On the Configuration menu, select IP.

Step 83 On the IP Settings page, enter the following settings.

Step 84 Select Submit.

Step 85 On the Configure menu, select Tone Detection.

Step 86 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.

a. From an available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 87 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 86c. from the third phone.

Step 88 Select Learn.

Step 89 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 90 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 89a.

Step 91 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 92 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 91a.

Step 93 Select Learn.

Step 94 Select Submit.

Step 95 Hang up the phones that you used in Step 86.

Step 96 On the Configure menu, select Restart.

Step 97 On the Restart page, select Restart Unit Now.

Step 98 Repeat Step 2 through Step 97 on all remaining PIMG units.

Creating a New Integration with the Alcatel 4400 Phone System

To Create an Integration

Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations and select Phone System.

Step 2 On the Search Phone Systems page, under Display Name, select the name of the default phone system.

Step 3 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.

Step 4 If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.

Step 5 Under Message Waiting Indicator Settings, select Use Same Port for Enabling and Disabling MWIs and select Save.

Step 6 On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.

Step 7 On the New Port Group page, enter the applicable settings and select Save. (For information on each field, see Help> This Page).

Step 8 On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box and select Save.

Step 9 In the Related Links drop-down box, select Add Ports and select Go.

Step 10 On the New Port page, enter the following settings and select Save.

Step 11 On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.

Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.

Step 12 On the Port Basics page, set the voice messaging port settings as applicable and select Save. (For information on each field, see Help> This Page).

Step 13 Select Next and repeat Step 12 through Step 13 for all remaining voice messaging ports for the phone system.

Step 14 In Cisco Unity Connection Administration, expand Telephony Integrations and select Phone System.

Step 15 On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3.

Step 16 Repeat Step 6 through Step 17 for each remaining PIMG unit integrated with Unity Connection.

Note Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.

Step 17 To create a port group for MWIs, do the following substeps.

Note All MWI requests are handled by the master PIMG unit and sent to the phone system over the RS-232 serial cable (without using voice messaging ports). So the following substeps create a separate port group without voice messaging ports and enable the port group for MWIs that are “not port specific” (they do not use ports).

a. In Cisco Unity Connection Administration, expand Telephony Integrations, then select Port Group.

b. On the Search Port Groups page, select Add New.

c. On the New Port Group page, enter the applicable settings and select Save. (For information on each field, see Help> This Page).

d. On the Port Group Basics page, on the Edit menu, select Advanced Settings.

e. On the Edit Advanced Settings page, under SIP MWI Requests, select Not Port Specific. and select Save.

f. On the Edit menu, select Port Group Basics.

g. Under Port Group, select Reset.

h. Under Message Waiting Indicator Settings, confirm that the Enable Message Waiting Indicators check box is checked and select Save.

Step 18 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 22.

Step 19 On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.

Step 20 On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save. (For information on each field, see Help> This Page).

Step 21 Repeat Step 19 and Step 20 for all remaining phone system trunks that you want to create.

Step 22 In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 23 In the Task Execution Results window, select Close.