Setting Up a Nortel Meridian 1 Digital PIMG Integration with Cisco Unity Connection

For detailed instructions for setting up a Nortel Meridian 1 digital PIMG integration with Cisco Unity Connection, see the following sections in this chapter:

Task List to Create Integration with Nortel Meridian 1 PIMG Phone System

Before doing the following tasks to integrate Unity Connection with the Nortel Meridian 1 phone system using PIMG units (media gateways), confirm that the Cisco Unity Connection server is ready for the integration after completing the server installation, following the tasks in the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg010.html.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the “Requirements” section.

2. Plan how the voice messaging ports are used by Unity Connection. See the “Planning the Usage of Voice Messaging Ports in Cisco Unity Connection” chapter.

3. Program the Nortel Meridian 1 phone system and extensions. See the “Programming Nortel Meridian 1 PIMG Phone System Integration” section.

4. Set up the PIMG units. See the “Setting Up Digital PIMG Units” section.

5. Create the integration. See the “Creating New Integration with Nortel Meridian 1 Phone System” section.

6. Test the integration. See the “Testing the Integration” chapter.

7. If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See the “Adding New User Templates for Multiple Integrations” chapter.

Requirements

The Nortel Meridian 1 PIMG integration supports configurations of the following components:

Phone System

  • One of the following models:

– Nortel Meridian 1 phone system (Option 11, 21, 51, 61, 71, or 81), software release 17 or later.

– Nortel Succession (CS 1000) phone system, software release 3.0 or later.

– The Nortel SL 1 phone system, when upgraded to Meridian 1 so that it is compatible with the M2616 digital phone.

  • The following software option packages installed:

– Package 19, Digit Display Software (DDSP)

– Package 46, Message Waiting Center (MWC)

  • One or more digital lines that are compatible with the M2616 digital phone for connecting to the PIMG units.
  • One or more of the applicable PIMG units. For details, see the “Introduction” chapter.
  • The voice messaging ports in the phone system connected by digital lines to the ports on the PIMG units.

To simplify troubleshooting, we recommend that you connect the voice messaging ports on the phone system to the ports on the PIMG units in a planned manner. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the second port on the first PIMG unit, and so on. Alternatively, if you have multiple PIMG units, you can reduce answer times in the event of a PIMG unit failure by connecting the phone system ports to the PIMG units in a round-robin fashion. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the first port on the second PIMG unit, and so on.

  • The PIMG units connected to the same LAN or WAN that Unity Connection is connected to.
  • If the PIMG units connect to a WAN, the requirements for the WAN network connections are:

– For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.

– For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.

– No network devices that implement network address translation (NAT).

– A maximum 200 ms one-way network latency.

Unity Connection Server

Centralized Voice Messaging

Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voicemail. Unity Connection supports centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured. For details, see the “Centralized Voice Messaging” section in the “Integrating Cisco Unity Connection 10.x with the Phone System” chapter of the Design Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/design/guide/10xcucdgx/10xcucdg050.html.

Programming Nortel Meridian 1 PIMG Phone System Integration

If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.

The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.

Caution In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.

To Program the Nortel Meridian 1 Phone System

Step 1 Assign extensions for the voice messaging ports.

Step 2 Confirm that the software on the phone system has the necessary following option packages using overlay 22:

    • DDSP (Package 19, Digit Display Software)
    • MWC (Package 46, Message Waiting Center)

If either of these options is missing, contact your sales representative.

Step 3 On overlay 11, set the following options to create the M2616 digital set emulation for the first port.

 

Table 10-1 Digital Set Emulation Options for the Second Port

Option
Setting

REQ

Enter NEW.

TYPE

Enter 2616.

TN

Enter 0 0 6 2.

CUST

Enter 0.

CLS

Enter ADD HFD CNDA HTA MWA.

HUNT

Enter the extension of the second port on the PIMG unit.

KEY 00 SCR

Enter the primary number for this PIMG unit. Enter any valid unused number.

KEY 13 MIK

KEY 14 MCK

KEY 15 TRN

Step 4 Set the following options to create the digital set emulation for the second port.

 

Table 10-2 Digital Set Emulation Options for the Second Port

Option
Setting

REQ

Enter NEW.

TYPE

Enter 2616.

TN

Enter 0 0 6 3.

CUST

Enter 0.

CLS

Enter ADD HFD CNDA HTA MWA.

HUNT

Enter the extension of the next port on the PIMG unit.

KEY 00 SCR

Enter the extension for this PIMG unit port. Enter any valid unused number.

KEY 13 MIK

KEY 14 MCK

KEY 15 TRN

Step 5 Repeat Step 4 for all remaining ports on the PIMG units.

Step 6 On overlay 95, set the following options to enable display of a four-letter code that represents why the call was forwarded.

 

Table 10-3 Calling Party Display Options

Option
Setting

REQ

Enter CHG.

TYPE

Enter CPND.

CUST

Enter the customer number.

RESN

Enter YES.

CFWD

Enter CFWD.

CFNA

Enter CFNA.

HUNT

Enter HUNT.

XFER

Enter T.

AAA

Enter A.

Step 7 On each subscriber phone, program the phone to forward calls to the pilot number assigned to the voice messaging ports, based on one of the Unity Connection call transfer types shown in Table 10-4 .

 

Table 10-4 Call Transfer Types

Transfer Type
Usage

Release transfer
(blind transfer)

Program the phone to forward calls to the pilot number when:

  • The extension is busy
  • The call is not answered

Supervised transfer

Program the user station to forward calls to the pilot number only when the call is not answered (on the phone system, the number of rings before forwarding must be more than the number of rings to supervise the call). Confirm that call forwarding is disabled when the extension is busy.

Step 8 Use Table 10-5 to determine the hunt method that you want to use, and do the applicable procedure.

 

Table 10-5 Hunt Methods for the Nortel Meridian 1 Phone System

Hunt Method
Procedure

Hunting Group

  • Use for systems with up to 30 voice messaging ports.
  • The search route calls to the next idle PIMG port in the group when a call encounters a busy port.
  • When the search reaches a PIMG port that has been disabled or has lost its Unity Connection to the PIMG unit, the search stops at this port. The call rings until the caller hangs up.

See the To Set Up a Hunt Group for Up to 30 Ports.

ACD Hunt Group

  • Use for systems with more than 30 voice messaging ports.
  • The search route calls to the next idle PIMG port in the group when a call encounters a busy port.
  • When the search reaches a PIMG port that has been disabled or has lost its Unity Connection to the PIMG unit, the search stops at this port. The call rings until the caller hangs up.

See the To Set Up an ACD Hunt Group for More Than 30 Ports.

Group Hunt Feature

  • Use for systems with any number of voice messaging ports.
  • Software option package 120 must be installed on the phone system.
  • The search route calls to the next idle PIMG port in the group when a call encounters a busy port.
  • When the search reaches a PIMG port that has been disabled or has lost its Unity Connection to the PIMG unit, the search continues to the next available port.

See the To Set Up an ACD Hunt Group for More Than 30 Ports.

 

To Set Up a Hunt Group for Up to 30 Ports

See Table 10-5 for considerations about using this procedure.

Step 1 Set up the first voice messaging port as the pilot number of the hunt group.

Step 2 Set the first voice messaging port to hunt to the second voice messaging port.

Step 3 Set the second voice messaging port to hunt to the third, then continue up to the 30th.

Step 4 Set the 30th voice messaging port to hunt to the first voice messaging port. See the example in Table 10-6 .

 

Table 10-6 Example of a 30-Port Hunt Group

Device
Setting
Destination

Port 1

HUNT

Port 2

Port 2

HUNT

Port 3

Port 3

HUNT

Port 4

.
.
.

HUNT

<additional ports>

Port 29

HUNT

Port 30

Port 30

HUNT

Port 1

 

To Set Up an ACD Hunt Group for More Than 30 Ports

See Table 10-5 for considerations about using this procedure.

Step 1 Set up ACD 1 as the pilot number of the hunt group.

Step 2 With the Night Call Forward Destination (NCFW) command, set ACD 1 to forward to the first voice messaging port.

Step 3 Set the first voice messaging port to hunt to the second, then continue up to the 30th.

Step 4 Set the 30th voice messaging port to hunt to ACD 2.

Step 5 With the NCFW command, set ACD 2 to forward to the 31st voice messaging port.

Step 6 Set the 31st voice messaging port to hunt to the 32nd, and so on.

Step 7 Continue creating 30-port hunt groups in this manner until the last voice messaging port.

Step 8 Set the last voice messaging port to hunt to ACD 1. See the example in Table 10-7 .

 

Table 10-7 Example of a 72-Port ACD Hunt Group

Device
Settings
Destination

ACD 1 (pilot number)

NCFW

Port 1

Port 1

HUNT

Port 2

Port 2

HUNT

Port 3

<additional ports>

<additional ports>

Port 29

HUNT

Port 30

Port 30

HUNT

ACD 2

ACD 2

NCFW

Port 31

Port 31

HUNT

Port 32

<additional ports>

<additional ports>

Port 59

HUNT

Port 60

Port 60

HUNT

ACD 3

ACD 3

NCFW

Port 61

Port 61

HUNT

Port 62

<additional ports>

<additional ports>

Port 71

HUNT

Port 72

Port 72

HUNT

ACD 1

 

To Set Up the Group Hunt Feature

See Table 10-5 for considerations about using this procedure.

Step 1 In LD 22, verify that software package 120 is equipped.

 

Table 10-8 Entries for LD 22

Prompt
Entry

REQ:

Enter PRT to start a print request.

TYPE:

Enter PKG to print the list of equipped packages.

Step 2 In LD 18, create a Group Hunt list number.

 

Table 10-9 Entries for LD 18

Prompt
Entry

REQ:

Enter NEW.

TYPE:

Enter GHT.

LSNO:

Enter the list number for the Group Hunt list. For example, enter 1.

CUST:

Enter the customer number as defined in LD 15.

DNSZ:

Enter the maximum length of DN allowed for Group Hunt list.

SIZE:

Enter the maximum number of DNs in the Group Hunt list.

WRT:

Enter YES to write the information to the data store.

STOR:

Press Enter.

Step 3 In LD 57, define the Pilot DN (PLDN) and associate it with the number for the Group Hunt list.

 

Table 10-10 Entries for LD 57

Prompt
Entry

REQ:

Enter CHG.

TYPE:

Enter FFC.

CUST:

Enter the customer number as defined in LD 15.

FFCT:

Press Enter.

CODE:

Enter PLDN for the Pilot DN.

PLDN:

Enter the DN that is the pilot for the Group Hunt list.

USE:

Enter GPHT.

LSNO:

Enter the Group Hunt list number that you created in LD 18.

HTYP:

Do one of the following:

  • If you want linear hunting, enter LIN.
  • If you want round robin hunting, enter RRB.

CFWI:

Do one of the following:

  • If you want Group Hunting to skip idle stations with Call Forward All Calls active, enter NO.
  • If you want Group Hunting to terminate on idle stations with Call Forward All Calls active, enter YES.

MQUE:

Do one of the following to configure the maximum number of calls allowed in the Pilot DN queue:

  • If you want to no calls in the queue, enter 0.
  • If you want only one call in the queue at a time, enter 1.
  • If you want no limit on the number of calls in the queue, enter ALL.
  • If you want the number of calls in the queue to be less than or equal to the number of active members of the Group Hunt list, enter ACTM.

Step 4 In LD 18, modify the Group Hunt list number.

 

Table 10-11 Entries for LD 18

Prompt
Entry

REQ:

Enter CHG.

TYPE:

Enter GHT.

LSNO:

Enter the list number for the Group Hunt list that you created in Step 2. For example, enter 1.

SIZE:

Enter the maximum number of DNs in the Group Hunt list.

WRT:

Enter YES to write the information to the data store.

STOR:

Enter the first DN in the Group Hunt list in the following format:

x...x y...y
 

For example, enter 00 2216.

WRT:

Enter YES to write the information to the data store.

STOR:

Enter the second DN in the Group Hunt list in the following format:

x...x y...y
 

For example, enter 01 2217.

WRT:

Enter YES to write the information to the data store.

STOR:

Enter the third DN in the Group Hunt list in the following format:

x...x y...y
 

For example, enter 02 2218.

.
.
.

Add more DNs in the Group Hunt list.

WRT:

Enter YES to write the information to the data store.

STOR:

Enter the last DN in the Group Hunt list in the following format:

x...x y...y
 

For example, enter 07 2223.

Step 5 In LD 11, enter a Group Hunt Pilot DN (PLDN) for each DN in the Group Hunt list that connects to a PIMG port.

 

Table 10-12 Entries for LD 11

Prompt
Entry

REQ:

Enter CHG.

TYPE:

Enter the first DN in the Group Hunt list. For example, enter 2616.

TN:

Enter 1 0 0 7.

ECHG:

Enter YES.

Enter FDN <extension> for the PLDN that you configured in Step 3.

Enter HUNT <extension> for the PLDN that you configured in Step 3.

If applicable, enter EHT <extension> for the PLDN that you configured in Step 3.

If applicable, enter EFD <extension> for the PLDN that you configured in Step 3.

Step 6 Repeat Step 5 for all remaining DNs in the Group Hunt list.

 

Setting Up Digital PIMG Units

Do the following procedures to set up the digital PIMG units that are connected to the Nortel Meridian 1 phone system.

These procedures require that the following tasks have already been completed:

  • The phone system is connected to the PIMG units using digital lines.
  • The PIMG units are ready to be connected to the LAN or WAN.
  • The PIMG units are connected to a power source.

Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.

To Download the PIMG Firmware Update Files for Digital PIMG Units

Step 1 On a Windows workstation that have access to the PIMG units, go to the following link:

http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.

Note To access the software download page, you must be signed in to Cisco.com as a registered user.

This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.

Step 2 In the tree control on the Downloads Home page, expand Unified Communications> Unified Communications Applications > Messaging > Cisco Unity and select Cisco Unity Telephony Integration.

Step 3 On the Log In page, enter your username and password, then select Log In.

Step 4 On the Select a Release page, under Latest Releases, select the most recent release.

Step 5 In the right column, select the version of the firmware for digital PIMG units.

Caution Do not use versions 6.0 or 6.0 SU1 of the firmware. Otherwise, MWIs may not function correctly.

Step 6 On the Download Image page, select Download.

Step 7 On the Supporting Document(s) page, select Agree.

Step 8 In the File Download dialog box, select Save.

Step 9 In the Save As dialog box, browse to the Windows workstation that have access the PIMG units, browse to a directory where you want to save the file, and select Save.

Step 10 In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears and select Extract.

Step 11 In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract.

Step 12 Close the window for the extracting application.

 

Revised May 4, 2010

To Set Up the Digital PIMG Units (Firmware Version 6.x)

Step 1 On the Windows workstation, add a temporary route to enable access to the PIMG units.

a. On the Windows Start menu, select Run.

b. Enter cmd, and press Enter. The Command Prompt window appears.

c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.

For example, if the IP address of the workstation is 198.1.3.25, enter “route add 10.12.13.74<space>198.1.3.25” in the Command Prompt window.

d. Close the Command Prompt window.

Step 2 Connect a PIMG unit to the network.

Step 3 In the web browser, go to http://10.12.13.74.

Step 4 To sign in, enter the following case-sensitive settings.

 

Table 10-13 Sign-in Settings

Field
Setting

Username

Enter admin.

Password

Enter IpodAdmin.

Step 5 Select OK.

Step 6 On the System menu, select Upgrade.

Step 7 On the Upgrade page, select Browse.

Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files.

Step 9 Select Ami<xx>.app (where <xx> is multiple digits), and select Open.

Step 10 On the Upgrade page, select Install File.

Step 11 After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel.

Caution Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly.

Step 12 Repeat Step 6 through Step 11 for each of the following files:

    • Ami_<xx>.fsh
    • Run<xx>FskEcho.dsp
    • iNim<xx>.ibt
    • iNim<xx>.ilc
    • iNim<xx>.iap

Step 13 On the Configuration menu, select Import/Export.

Step 14 On the Import/Export page, select Browse.

Step 15 In the Choose File dialog box, browse to the file DNI_Cfg_Generic.ini.

Step 16 Select DNI_Cfg_Generic.ini, and select Open.

Step 17 On the Import/Export page, select Import File.

Step 18 After the file is imported, a message prompting you to restart the PIMG unit appears. Select OK.

Step 19 In the web browser, go to http://10.12.13.74.

Step 20 To sign in, enter the following case-sensitive settings.

 

Table 10-14 Sign-in Settings

Field
Setting

Username

Enter admin.

Password

Enter IpodAdmin.

Step 21 Select OK.

Step 22 Do the following substeps to configure an RTP port range of 16384 to 32767 and to configure updating the calling number.

Caution You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Unity Connection cannot answer calls and callers hear ringing or silence.

Note The default RTP port range for PIMG units is 49000 to 50000. Some Unity Connection configurations require a different RTP port range.

a. On the Configuration menu, select Import/Export.

b. On the Import/Export page, under Export Settings, select Export All Settings.

c. In the File Download dialog box, select Save.

d. In the Save As dialog box, browse to the Windows workstation that has access to the PIMG units, browse to a directory where you want to save the file, and select Save.

e. In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved.

f. Locate the line with the following parameter:

gwInformUpdatedCallingNumber = no
 

g. Change the value of the parameter to “yes” so that the line reads as follows:

gwInformUpdatedCallingNumber = yes
 

h. Locate the line with the following parameter:

gwRTPStartPort
 

i. Change the value of the parameter to 16384 so that the line reads as follows:

gwRTPStartPort = 16384
 

j. Locate the line with the following parameter:

gwRTPEndPort
 

k. Change the value of the parameter to 32767 so that the line reads as follows:

gwRTPEndPort = 32767
 

l. Save the file, and exit Notepad.

m. On the Configuration menu of the PIMG unit, select Import/Export.

n. On the Import/Export page, under Browse for Import File, select Browse.

o. In the Choose File dialog box, browse to the file Config.ini that you saved.

p. Select Config.ini, and select Open.

q. On the Import/Export page, select Import File.

r. When prompted to restart the PIMG unit, select OK.

s. When the PIMG unit has restarted, in the web browser, go to http://10.12.13.74.

t. To sign in, enter the following case-sensitive settings.

 

Table 10-15 Sign-in Settings

Field
Setting

Username

Enter admin.

Password

Enter IpodAdmin.

u. Select OK.

Step 23 On the System menu, select Password.

Step 24 On the Change Password page, enter the following settings.

 

Table 10-16 Change Password Page Settings

Field
Setting

Old Password

Enter IpodAdmin. (This setting is case sensitive.)

New Password

Enter your new password. (This setting is case sensitive.)

Confirm Password

Enter your new password. (This setting is case sensitive.)

Step 25 Select Change.

Step 26 On the Configuration menu, select Routing Table.

Step 27 On the Routing Table page, under Router Configuration, select VoIP Host Groups.

Step 28 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.

 

Table 10-17 First VoIP Host Group Settings

Field
Settings

Name

Accept the default or enter another descriptive name of the VoIP host group.

Load-Balanced

( Unity Connection without a cluster) Select False.

( Unity Connection with a cluster configured) Select False.

Fault-Tolerant

( Unity Connection without a cluster) Select False.

( Unity Connection with a cluster configured) Select True.

Step 29 For Unity Connection without a cluster, under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060.

For Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Step 30 For Unity Connection without a cluster, continue to Step 32. For Unity Connection with a cluster configured, select Add Host.

Step 31 In the second field, enter the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Caution Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Unity Connection cluster may not function correctly.

Step 32 Select Submit.

Step 33 Under Router Configuration, select TDM Trunk Groups.

Step 34 Under TDM Trunk Groups, select Add Trunk Group.

Step 35 Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.

 

Table 10-18 First TDM Trunk Group Settings (Inbound Calls)

Field
Settings

Name

Enter Inbound_PBX_Calls or another unique name.

This TDM trunk group handles all incoming calls from the phone system.

Selection Direction

Select Ascending.

Selection Mode

Select Linear.

Port/Channel Content

Enter the numbers of the PIMG ports that handles inbound calls. For example, enter “*” for all PIMG ports, or enter “1-6” for the first six PIMG ports.

Step 36 Under TDM Trunk Groups, select Add Trunk Group.

Step 37 Enter the following settings for the second TDM trunk group.

 

Table 10-19 Second TDM Trunk Group Settings (MWIs)

Field
Settings

Name

Enter MWIs or another unique name.

This TDM trunk group handles outbound MWI calls (where applicable).

Selection Direction

Select Ascending.

Selection Mode

Select Cyclic.

Port/Channel Content

Enter the numbers of the PIMG ports that dial out MWIs. For example, enter “*” for all PIMG ports, or enter “7,8” for the last two PIMG ports.

Step 38 Under TDM Trunk Groups, select Add Trunk Group.

Step 39 Enter the following settings for the third TDM trunk group.

 

Table 10-20 Third TDM Trunk Group Settings (Outbound Calls)

Field
Settings

Name

Enter Outbound_PBX_Calls or another unique name.

This TDM trunk group handles all outbound calls from Unity Connection.

Selection Direction

Select Descending.

Selection Mode

Select Linear.

Port/Channel Content

Enter * for all channels in all ports.

Enter the numbers of the PIMG ports that handle outbound (dialout) calls. For example, enter “*” for all PIMG ports, or enter “7,8” for the last two PIMG ports.

Step 40 Select Submit.

Step 41 Under Router Configuration, select Inbound VoIP Rules.

Step 42 Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule.

Step 43 Select Add Rule.

Step 44 Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.

 

Table 10-21 First New Inbound VoIP Rule Settings (MWIs)

Field
Settings

Enable

Check this check box.

Rule Label

Enter MWI_Calls or another name.

This inbound VoIP rule handles all MWI calls from Unity Connection.

Request Type

Select Message.

Originating VoIP Host Address

Enter *.

Step 45 Under Inbound VoIP Request Matching, enter the following settings.

Caution The rule that you created in Step 44 must be selected. Otherwise, any changes you make apply to another inbound VoIP rule.

 

Table 10-22 Inbound VoIP Request Matching Settings

Field
Settings

Calling Number

Enter *.

Calling Name

Enter *.

Called Number

Enter *.

Called Name

Enter *.

Redirect Number

Enter *.

Redirect Name

Enter *.

Step 46 Under Outbound Routes, enter the following settings.

Caution The rule that you created in Step 44 must be selected. Otherwise, any changes you make apply to another rule.

 

Table 10-23 Outbound Routes Settings

Field
Settings

Device Selection

Outbound Destination

Select TDM.

Trunk Group

Select the name of the TDM trunk group that you created for MWIs in Step 37. For example, select “MWIs.”

CPID Manipulation

Calling Number

Enter S.

Calling Name

Enter S.

Called Number

Enter D.

Called Name

Enter D.

Redirect Number

Enter R.

Redirect Name

Enter R.

Select Primary/Alternate Route

Primary

Select Primary.

Step 47 Under Inbound VoIP Rules, select Add Rule.

Step 48 Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.

 

Table 10-24 Second New Inbound VoIP Rule Settings (Outbound Calls)

Field
Settings

Enable

Check this check box.

Rule Label

Enter Outbound_UC_Calls or another name.

This inbound VoIP rule handles all outbound calls from Unity Connection.

Request Type

Select Call.

Originating VoIP Host Address

Enter *.

Step 49 Under Inbound VoIP Request Matching, enter the following settings.

Caution The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.

s

Table 10-25 Inbound VoIP Request Matching Settings

Field
Settings

Calling Number

Enter *.

Calling Name

Enter *.

Called Number

Enter *.

Called Name

Enter *.

Redirect Number

Enter *.

Redirect Name

Enter *.

Step 50 Under Outbound Routes, enter the following settings.

Caution The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.

 

Table 10-26 Outbound Routes Settings

Field
Settings

Device Selection

Outbound Destination

Select TDM.

Trunk Group

Select the name of the TDM trunk group that you created for outbound calls in Step 39. For example, select “Outbound_PBX_Calls.”

CPID Manipulation

Calling Number

Enter S.

Calling Name

Enter S.

Called Number

Enter D.

Called Name

Enter D.

Redirect Number

Enter R.

Redirect Name

Enter R.

Select Primary/Alternate Route

Primary

Select Primary.

Step 51 Select Submit.

Step 52 Under Router Configuration, select Inbound TDM Rules.

Step 53 Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.

 

Table 10-27 First Inbound TDM Rule Settings

Field
Settings

Enable

Check this check box.

Rule Label

Enter Inbound_Rule_1 or another name.

This inbound TDM rule handles all incoming calls from the phone system.

Request Type

Select Call.

Trunk Group

Select the name of the TDM trunk group that you created for incoming calls from the phone system in Step 35. For example, select “Inbound_PBX_Calls.”

Step 54 Under Inbound TDM Request Matching, enter the following settings.

Caution The rule that you created in Step 53 must be selected. Otherwise, any changes you make apply to another rule.

 

Table 10-28 Inbound TDM Request Matching Settings

Field
Settings

Calling Number

Enter the applicable matching rule used. For example, enter “*” for all.

Calling Name

Enter the applicable matching rule used. For example, enter “*” for all.

Called Number

Enter the applicable matching rule used. For example, enter “*” for all.

Called Name

Enter the applicable matching rule used. For example, enter “*” for all.

Redirect Number

Enter the applicable matching rule used. For example, enter “*” for all.

Redirect Name

Enter the applicable matching rule used. For example, enter “*” for all.

Step 55 Under Outbound Routes, enter the following settings.

Caution The rule that you created in Step 53 must be selected. Otherwise, any changes you make apply to another rule.

 

Table 10-29 Outbound Routes Settings

Field
Settings

Device Selection

Outbound Destination

Select VoIP.

Host Group

Select the name of the VoIP host group that you created for Unity Connection in Step 28.

CPID Manipulation

Calling Number

Enter S.

Calling Name

Enter S.

Called Number

Enter D.

Called Name

Enter D.

Redirect Number

Enter R.

Redirect Name

Enter R.

Select Primary/Alternate Route

Primary

Select Primary.

Step 56 If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 58.

Step 57 Repeat Step 53 through Step 56 for all remaining inbound TDM rules that you want to create.

Step 58 Select Submit.

Step 59 On the Configuration menu, select TDM > Digital.

Step 60 On the Digital Telephony page, in the Telephony Switch Type field, select M1.

Step 61 Select Submit.

Step 62 On the Configuration menu, select TDM > General.

Step 63 On the TDM General Settings page, enter the following settings.

 

Table 10-30 TDM General Settings Page Settings

Field
Settings

PCM Coding

Select uLaw.

Minimum Call Party Delay (ms)

Enter 500.

Maximum Call Party Delay (ms)

Enter 2000.

Dial Digit on Time (ms)

Enter 100.

Dial Inter-Digit Time (ms)

Enter 100.

Dial Pause Time (ms)

Enter 2000.

Turn MWI On FAC

Leave this field blank.

Turn MWI Off FAC

Leave this field blank.

Outbound Call Connect Timeout (ms)

Enter 10000.

Wait for Ringback/Connect on Blind Transfer

Select Yes.

Hunt Group Extension

Enter the pilot number of the Unity Connection voice messaging ports.

Disconnect on Fax Cleardown Tone

Select No.

Step 64 Select Submit.

Step 65 On the Configuration menu, select TDM > Port Enable.

Step 66 On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit.

Step 67 Confirm that Yes is selected for all other ports on the PIMG unit.

Step 68 Select Submit.

Step 69 On the Configuration menu, select VoIP > General.

Step 70 On the VoIP General Settings page, enter the following settings.

 

Table 10-31 VoIP General Settings Page Settings

Field
Setting

User-Agent

Host and Domain Name

Enter the host and domain name of the PIMG unit.

Transport Type

Select UDP.

Call as Domain Name

Select No.

SIPS URI Scheme Enabled

Select No.

Invite Expiration (sec)

Enter 120.

Server

DNS Server Address

Enter the IP Address of the Domain Name Server that the PIMG unit uses.

DNS Translation of Phone Numbers

Select No.

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060.

Registration Expiration (sec)

Enter 3600.

TCP/UDP

UDP/TCP Transports Enabled

Select Yes.

TCP/UDP Server Port

Enter 5060.

TCP Inactivity Timer (sec)

Enter 30.

TLS

TLS Transport Enabled

Select No.

TLS Server Port

Enter 5061.

SSL TLS Protocol

Select SSLv3 TLSv1.

Mutual TLS Authentication Required

Select Yes.

TLS Inactivity Timer (sec)

Enter 30.

Verify TLS Peer Certificate Date

Select Yes.

Verify TLS Peer Certificate Trust

Select Yes.

Proxy

Primary Proxy Server Address

Leave this field blank.

Enter the IP address of the Unity Connection server.

Primary Proxy Server Port

Not applicable. Leave the default setting.

For the first PIMG unit, enter 5060.

When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 is 5061, unit 3 is 5062, and so on.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10.

Timing

T1 Time (ms)

Enter 400.

T2 Time (ms)

Enter 3000.

T4 Time (ms)

Enter 5000.

Monitoring

Monitor Call Connections

Select No.

Call Monitor Interval (sec)

 

Monitor VoIP Hosts

 

VoIP Host Monitor Interval (sec)

 

Step 71 Select Submit.

Step 72 On the Configuration menu, select VoIP > Media.

Step 73 On the VoIP Media Settings page, enter the following settings.

 

Table 10-32 VoIP Media Settings Page Settings

Field
Settings

Audio

Audio Compression

Select the preferred codec for audio compression.

RTP Digit Relay Mode

Select RFC2833.

RTP Fax/Modem Tone Relay Mode

Select RFC2833.

RTP Source IP Address Validation

Select Off.

RTP Source UDP Port Validation

Select Off.

Signaling Digit Relay Mode

Select Off.

Voice Activity Detection

Select Off.

RFC 3960 Early Media Support

Select On Demand.

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10
Caution Failure to use the correct setting results in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2
Caution Failure to use the correct setting results in recorded messages containing nothing but silence.

Fax

Fax IP-Transport Mode

 

SRTP

SRTP Preference

Select RTP Only.

MKI on Transmit Stream

Select Yes.

Key Derivation Enable

Select Yes.

Key Derivation Rate

Enter 16.

Anti-replay Window Size Hint

Enter 64.

Cipher Mode

Select AES_Counter_Mode.

Authentication Type

Select SHA1.

Authentication Tag Length

Select SHA1_80_bit.

Step 74 Select Submit.

Step 75 On the Configuration menu, select VoIP > QOS.

Step 76 On the VoIP QOS Configuration page, enter the following settings.

 

Table 10-33 VoIP QOS Configurative Page Settings

Field
Settings

Call Control QOS Byte

Enter 104.

RTP QOS Byte

Enter 184.

Step 77 Select Submit.

Step 78 On the Configuration menu, select IP.

Step 79 On the IP Settings page, enter the following settings.

 

Table 10-34 IP Settings Page Settings

Field
Settings

Client IP Address

Enter the new IP address you want to use for the PIMG unit.

(This is the IP address that you enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the PIMG units use.

BOOTP Enabled

Select No.

SNTP Server IP Address

 

Step 80 Select Submit.

Step 81 On the Configuration menu, select Tone Detection.

Step 82 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 83 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 82c. from the third phone.

Step 84 Select Learn.

Step 85 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 86 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 85a.

Step 87 Select Learn.

Step 88 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 89 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 88a.

Step 90 Select Learn.

Step 91 Select Submit.

Step 92 Hang up the phones that you used in Step 82.

Step 93 On the System menu, select Restart.

Step 94 On the Restart page, select Restart Unit Now.

Step 95 Repeat Step 2 through Step 94 on all remaining PIMG units.

 

Creating New Integration with Nortel Meridian 1 Phone System

After ensuring that the Nortel Meridian 1 phone system, the PIMG units, and Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.

To Create an Integration

Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.

Step 2 On the Search Phone Systems page, under Display Name, select the name of the default phone system.

Step 3 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.

Step 4 If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.

Step 5 Under Message Waiting Indicator Settings, select Use Same Port for Enabling and Disabling MWIs.

Step 6 Select Save.

Step 7 On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.

Step 8 On the New Port Group page, enter the applicable settings and select Save.

 

Table 10-35 Settings for the New Port Group Page

Field
Setting

Phone System

Select the name of the phone system that you entered in Step 3.

Create From

Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box.

Display Name

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.

SIP Security Profile

Select 5060.

SIP Transport Protocol

Select the SIP transport protocol that Unity Connection use.

IPv4 Address or Host Name

Enter the IP address of the PIMG unit that you are integrating with Unity Connection.

IPv6 Address or Host Name

Do not enter a value in this field. IPv6 is not supported for PIMG integrations.

IP Address or Host Name

Enter the IP address of the PIMG unit that you are integrating with Unity Connection.

Port

Enter the SIP port of the PIMG unit that Unity Connection connects to. We recommend that you use the default setting.

Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.

Step 9 On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box and select Save.

Step 10 In the Related Links drop-down box, select Add Ports and select Go.

Step 11 On the New Port page, enter the following settings and select Save.

 

Table 10-36 Settings for the New Port Page

Field
Considerations

Enabled

Check this check box.

Number of Ports

Enter 8.

(If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.)

Note For a Unity Connection cluster, the server must have the number of voice messaging ports that are set up on the phone system for the PIMG integration so that this server can handle all voice messaging traffic for the cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this server must have 16 voice messaging ports.

Phone System

Select the name of the phone system that you entered in Step 3.

Port Group

Select the name of the port group that you added in Step 8.

Step 12 On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.

Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.

Step 13 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

 

Table 10-37 Settings for the Voice Messaging Ports

Field
Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Extension

Enter the extension for the port as assigned on the phone system.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.

Perform Message Notification

Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.

Send MWI Requests

(Serial integrations only) Uncheck this check box. Otherwise, the integration may not function correctly.

(Digital and analog integrations only) Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.

Allow TRAP Connections

Check this check box so that users can use the port for recording and playback through the phone in Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.

Outgoing Hunt Order

Enter the priority order in which Unity Connection uses the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Unity Connection uses the port that has been idle the longest.

Step 14 Select Save.

Step 15 Select Next.

Step 16 Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system.

Step 17 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.

Step 18 On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3.

Step 19 Repeat Step 7 through Step 18 for each remaining PIMG unit is integrated with Unity Connection.

Note Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.

Step 20 To create a port group for MWIs, do the following substeps.

Note All MWI requests are handled by the master PIMG unit and sent to the phone system over the RS-232 serial cable (without using voice messaging ports). So the following substeps create a separate port group without voice messaging ports and enable the port group for MWIs that are “not port specific” (they do not use ports).

a. In Cisco Unity Connection Administration, expand Telephony Integrations, then select Port Group.

b. On the Search Port Groups page, select Add New.

c. On the New Port Group page, enter the applicable settings and select Save.

 

Table 10-38 Settings for the New Port Group Page (MWIs)

Field
Setting

Phone System

Select the name of the phone system that you entered in Step 3.

Create From

Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box.

Display Name

Enter a MWI Port Group or another descriptive name for the port group.

SIP Security Profile

Select 5060.

SIP Transport Protocol

Select the SIP transport protocol that Unity Connection uses.

IPv4 Address or Host Name

Enter the IP address of the master PIMG unit.

IPv6 Address or Host Name

Do not enter a value in this field. IPv6 is not supported for PIMG integrations.

IP Address or Host Name

Enter the IP address of the master PIMG unit.

Port

Enter the SIP port of the master PIMG unit.

Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.

d. On the Port Group Basics page, on the Edit menu, select Advanced Settings.

e. On the Edit Advanced Settings page, under SIP MWI Requests, select Not Port Specific. and select Save.

f. On the Edit menu, select Port Group Basics.

g. Under Port Group, select Reset.

h. Under Message Waiting Indicator Settings, confirm that the Enable Message Waiting Indicators check box is checked and select Save.

Step 21 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 25.

Step 22 On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.

Step 23 On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.

 

Table 10-39 Settings for the Phone System Trunk

Field
Setting

From Phone System

Enter the display name of the phone system that you are creating a trunk for.

To Phone System

Enter the display name of the previously existing phone system that the trunk connects to.

Trunk Access Code

Enter the extra digits that Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system.

Step 24 Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.

Step 25 In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 26 In the Task Execution Results window, select Close.