Migrate From Spark Call to Cisco Webex Calling
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- Updated:
- April 24, 2020
Chapter: Overview of Migration From Spark Call to Cisco Webex Calling
Overview of Migration From Spark Call to Cisco Webex Calling
Use this document to guide you through the migration process from Spark Call to Cisco Webex Calling. During this process, some parts of your Control Hub organization are maintained, while others need to be recreated. Use this table as an overview:
|
Maintained Items |
Items to Recreate |
|---|---|
|
User accounts |
User license assignments for calling |
|
Room/Desk/Board devices for Workspaces (formerly Places) without PSTN |
Devices (phones for users, and phones and Room/Desk/Board devices for Workspaces with PSTN already set up) |
|
— |
Numbers |
|
The Control Hub organization |
All user and location features must be recreated: calling service, related settings and features, PSTN access, and so on |
Spark Call and Webex Calling are both Cisco-managed cloud calling services. While they provide calling service for Webex users and integrate PSTN service for cloud-registered phones and devices, the two services differ in a number of areas, such as supported devices, feature sets, and overall architecture. You can view detailed overviews of the included features and functionality for each service at the following links:
This section covers the key differences to be aware of as you prepare to migrate your organization from Spark Call to Webex Calling.
|
Feature |
Spark Call |
Webex Calling |
|---|---|---|
|
Video and audio calls on supported Cisco phones |
Uses supported phones with MPP firmware Also includes a cross-launch from Webex to the Webex Calling app for more advanced calling feature set |
|
|
User self care portal |
Webex Settings (https://settings.webex.com) |
Webex Settings (https://settings.webex.com), which cross-launches to the Calling User Portal. |
|
Calling in softphone apps |
Users can make calls in Webex as a softphone. |
You have two choices for user configuration: they can make calls in Webex only or make calls through a cross-launch to the Webex Calling app for a more advanced calling feature set. |
|
Feature |
Spark Call |
Webex Calling |
|---|---|---|
|
Admin management portal |
Webex Control Hub (https://admin.webex.com) |
Webex Control Hub (https://admin.webex.com), with cross-launches to the Calling Admin Portal for specific feature configuration. |
|
Supported devices |
||
|
Device registration |
By the admin in Control Hub or the user in Webex Settings, through a generated activation code that someone uses to activate the device and register it to the cloud. |
By the admin in Control Hub through entering the device's MAC address to register it to the cloud. (Activation code is also supported, but MAC address is the recommended option for this migration process.) |
|
Locations |
A flat structure—a single organization-wide location |
A default location, and admins can create multiple locations in a single organization |
|
PSTN service |
Provided through a Preferred Media Provider (PMP) |
Provided through a Cloud Connected PSTN (CCP) Provider, through integration with an existing premises local gateway environment, or bundled in the offer through a service provider. See the Webex Calling PSTN documentation for more information. |
|
Calling behavior for softphone apps |
Calls happen directly in Webex. |
Admins can use Control Hub to configure calls directly in Webex or through a cross-launch to the Webex Calling app. See Set Up Calling Behavior for guidance. |
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