Assess Environment Workflow
![](/c/dam/en/us/td/i/400001-500000/440001-450000/445001-446000/445708.jpg)
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Run a test to see what ports you need to open on your firewall and to make sure you have enough bandwidth to support the cloud telephony requirements for Webex Calling.
Step 1 |
Go to https://cscan.webex.com/, pick your server, choose Basic Test from the drop down, and then click Start Test. Leave Share my information with Cisco checked if you want to send your IP address and results so that we can help troubleshoot your connection. We'll never send your information to third parties. Uncheck the box if you don't want to send your information. A report appears showing the results of the test: latency quality, download speed, upload speed, and any port requirements that need your attention. |
Step 2 |
Click Download this Report to save a local copy of the report as a PDF. The CSCAN report PDF looks similar to this example: These key destination port entries are shared between both services, so you likely have them open already for Spark Call and don't need to redo them for Webex Calling:
Note these deltas, but make sure you follow all of the network requirements in the Webex Calling network requirements document and any specific callouts that are covered in the CSCAN report. |
Order more bandwidth as necessary. See the bandwidth requirements in Prepare Your Environment for Webex Calling for more information.
Address any port requirements in your firewall configuration.
Use the guidance in this procedure to determine what existing devices in your Spark Call organization are supported on the Webex Calling service you're migrating to. Supported phones are required to run on MPP firmware. Spark Call uses a specific version of enterprise firmware; while some devices work on both platforms, other devices are supported on Spark Call but are not supported on Webex Calling.
See the list of 7800-series and 8800-series phone models that support conversion from enterprise to MPP firmware. Note the hardware version (VID) requirement based on device type:
7800 Series (* limitations apply) | 8800 Audio series (* limitations apply) | 8800 Video series |
---|---|---|
CP-7811-K9= | CP-8811-K9= *(V14 or earlier) | CP-8845-K9= |
CP-7821-K9= *(V03 or later) | CP-8841-K9= *(V14 or earlier) | CP-8865-K9= |
CP-7841-K9= *(V04 or later) | CP-8851-K9= *(V14 or earlier) | — |
CP-7861-K9= *(V03 or later) | CP-8861-K9= *(V14 or earlier) | — |
CP-7832-K9= | CP-8832-K9= | — |
For more information, see the Cisco IP Phone 7800 and 8800 Series Migration Guide (On-Premises to Multiplatform Phones).
![]() Note |
ATA 190 gateways are not supported for migration from Spark Call to Webex Calling. They need to be replaced with supported models. See Supported Devices for Webex Calling for a list. |
Step 1 |
Note the serial number on deployed phones in your organization. The phone’s serial number (Example: FFFYYWWABCD) can be used to determine if it is supported for enterprise to MPP firmware migration. The first three characters (FFF) are the factory code. YY is the year code (1996 = 1). Phones with a YY value of 20 or greater support migration to MPP firmware. See these examples for further guidance:
|
Step 2 |
Visually inspect the phone and note its VID and check to see if it corresponds to the supported device. |
Work with your partner or Cisco account manager to order replacement hardware, if needed: new Cisco MPP devices for users not migrating phones, phones which cannot be upgraded, or net-new devices. See Supported Devices for Webex Calling for a list of devices.
Your partner will enter a new Webex Calling order for you.
![]() Note |
Any Webex Room, Desk, or Board devices you registered to the Webex cloud are still supported after you cut over to Webex Calling. No migration firmware is needed and the documentation guides you through the process to enable these devices for Webex Calling PSTN service. |