- Preface
-
- Configuring the Cisco Application Control Engine
- Configuring the Cisco TelePresence Multipoint Switch
- Configuring the Cisco Router with IVR
- Configuring Cisco Unified Communications Manager
- Configuring Cisco TelePresence Manager
- Configuring Cisco Session Border Controllers
- Configuring Cisco TelePresence MSE 8000 Series
- Configuring Internet Group Management Protocol for Multicast Support
- Glossary
Configuring Collaboration Services
The following sections describe how to configure collaboration services:
Configuring Service Numbers
The service number is the string of digits that users dial to reach the associated service. You can create custom service numbers (with associated custom IVR prompts) for each service provider.
The following sections describe how to configure service numbers:
Adding Service Numbers
Before You Begin
Configure the service provider and IVR resources that are associated with the service number.
Procedure
To add a new service number, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2 From the toolbar, click Add A New Service Number.
Step 3 Enter the settings as appropriate.
Table 13-1 describes the fields.
Step 4 To save your changes, click Save.
Editing Service Numbers
Procedure
To edit a service number, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2 In the item table, click the applicable entry.
Step 3 From the toolbar, click Edit This Service Number.
The details for the service number is displayed. Fields contain the currently-configured values.
Step 4 Modify field entries as appropriate.
Table 13-1 describes the fields.
Step 5 To save your changes, click Save.
Deleting Service Numbers
Procedure
To delete a service number, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2 Do the following sub-steps, depending on your Cisco TelePresence Exchange System version.
Cisco TelePresence Exchange System Release 1.0(3)
a. In the item table, check the check box next to the entry that you want to delete. You can delete multiple service numbers at one time by checking the check box next to each entry that you want to delete.
b. Click Delete.
c. In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Cisco TelePresence Exchange System Release 1.0(2) and earlier
a. In the item table, check the check box next to the entry you want to delete.
b. From the drop-down list that appears, choose Delete.
c. Click Go.
d. In the panel that is displayed to confirm the deletion, click OK.

Tip If you prefer to view the details of a service number prior to deleting it, in the Service Numbers window, you can click the applicable Service Number to go to the Service Number page. After verifying that you have chosen the correct service number to delete, click Delete This Service Number, and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Service Number Fields
|
|
---|---|
Number |
The string of digits that users dial to reach this service. You can enter up to 32 characters (which can include dashes, underscores, and parentheses after the first character). |
Description |
Text string describing this service number. |
Service |
Drop-down list of the available services. Choose the service that you want to associate with this service number. |
Service Provider |
Drop-down list of the available service providers. Choose the service provider that you want to associate with this service number. |
IVR Prompt |
Drop-down list of the available sets of IVR prompts. For example, you can define a set of IVR prompts such as a welcome message and a help desk message for an organization. Choose the IVR prompt set that you want to associate with this service number. See the "Adding IVR Prompts" section. |
Configuring IVR Prompts
Cisco routers store voice files that provide interactive voice response (IVR) prompts to users in response to certain activities. For example, you can define IVR prompts to welcome users to a call, to request a meeting ID when a user calls in, to indicate that the meeting has not yet started, or to direct users to the help desk.
Service Providers can configure custom IVR prompts for different organizations or for different languages or they can employ the default Cisco IVR prompts.
The following sections describe how to configure service numbers:
Adding IVR Prompts
Before You Begin
Install and configure the Cisco router.
Procedure
To add a new IVR prompt or set of IVR prompts, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2 From the tool bar, click Add A New IVR Prompt.
Step 3 Enter the settings as appropriate.
Table 13-2 describes the fields.
Step 4 To save your changes, click Save.
Related Topics
To configure prompts on the Cisco router, see the "Configuring the Cisco Router with IVR" chapter.
Editing IVR Prompts
Procedure
To edit the IVR prompts, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2 In the item table, click the applicable entry.
The IVR Prompt Overview window for the IVR prompt is displayed.
Step 3 From the toolbar, click Edit This IVR Prompt.
The Edit IVR Prompts window is displayed. You can click Play to hear the existing recording for each prompt.
Step 4 To replace an existing IVR file, click Upload for the entry and browse for the replacement file.
Table 13-2 describes each field.
Step 5 To save your changes, click Save.
Deleting IVR Prompts
Procedure
To delete IVR prompts, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2 Do the following sub-steps, depending on your Cisco TelePresence Exchange System version.
Cisco TelePresence Exchange System Release 1.0(3)
a. In the item table, check the check box next to the entry that you want to delete. You can delete multiple IVR prompts at one time by checking the check box next to each entry that you want to delete.
b. Click Delete.
c. In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Cisco TelePresence Exchange System Release 1.0(2) and earlier
a. In the item table, check the check box next to the entry you want to delete.
b. From the drop-down list that appears, choose Delete.
c. Click Go.
d. In the panel that is displayed to confirm the deletion, click OK.

Tip If you prefer to view the details of an IVR prompt prior to deleting it, in the IVR Prompts window, you can click the applicable IVR Prompt to go to the IVR Prompt page. After verifying that you have chosen the correct IVR prompt to delete, click Delete This IVR Prompt, and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
IVR Prompt Fields
.
Scheduling Meetings
You can view the scheduled meetings on this Cisco TelePresence Exchange System, and you can schedule meetings.
The following sections describe how to schedule meetings and how to view existing meetings:
For information on meeting diagnostics, see the "Meeting Diagnostics" chapter.
Viewing Meetings
Procedure
To view the meetings scheduled on this Cisco TelePresence Exchange System, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2 For instructions on viewing additional information about scheduled and complete meetings, see the applicable section:
Scheduling Meetings
Procedure
To schedule a new meeting, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2 To schedule a meeting, click Add A New Meeting.
Step 3 Enter the settings for the meeting.
Table 13-3 describes the meeting fields.
Step 4 To save your changes, click Schedule.
Schedule Meeting Fields
|
|
---|---|
Meeting Type |
Radio buttons provide a choice of MeetMe, Remote, or Two Party Direct. • • • Note |
Test |
Check box. Check the Test check box to allow test meetings to be run. For information about configuring test units, see the "Configuring CTMS Resources" section on page 9-6. Test meetings do not generate billing records. Note Note Note |
Service Provider |
Drop-down list of service providers. Choose the service provider that will host this meeting. |
Subject |
Text description of the meeting. |
Scheduler |
Email address of the contact person for the meeting. When you enter this information, it is displayed on the telepresence IP phone during the meeting. This is useful if there is an issue with the meeting. |
Conference ID |
Text field. Enter a unique, eight-digit conference ID for users to dial to reach this meeting. Note |
Access Number |
Number that the participant must call to reach the meeting. Note |
Start Time |
Date, start time, and time zone of the meeting. Text field or calendar to specify the date. |
Duration |
Duration of the meeting in minutes. |
Push OBTP |
Check box. Check the check box if you want the system to send One-Button-to-Push (OBTP) information to the IP phones in the rooms that are associated with the provisioned endpoints. Note |
Region |
Drop-down list of regions. Choose the region where the meeting will be hosted. The system reserves media resources at a media POP in this region. Note |
Request Specific Resource |
Applicable only to Cisco TelePresence Exchange System Release 1.0(3) and later. Check box. Check the check box if you want the system to display a drop-down list of available resources. When this check box is checked, you must select a resource from the Resource list. Note |
Resource |
Applicable only to Cisco TelePresence Exchange System Release 1.0(3) and later. A drop-down list of available resources, filtered by region. When the Request Specific Resource check box is checked, you must select a resource from this list. When you specify a resource in this field, then only that resource can be used for this meeting. If the selected resource is offline at the time of the meeting, the meeting will fail. Note Note |
Additional Bridge Capabilities |
Sets the required bridge capabilities for unprovisioned endpoints in the meeting. You can select more than one bridge option. Note • • • Note |
Additional Capacity |
Number of additional ports/segments that the system needs to reserve for the meeting. The value must be multiples of 4. For planning purposes, each three-screen endpoint requires 4 ports, and each single-screen endpoint requires 2 ports. Note |
Provisioned Endpoints |
Provisioned meetings are Meet-Me or Two Party Direct calls that you provision on the Cisco TelePresence Exchange System. The system is aware of all details about the meeting (such as number of screens, and organization). The provisioned meeting might or might not have a connection to a Cisco TelePresence Manager for OBTP support. Click Add Provisioned Endpoints to display a drop-down list of provisioned endpoints, and choose an endpoint to include in this meeting. Ports is the number of ports/segments that the endpoint requires. By default, the system reserves four ports/segments of capacity for each provisioned endpoint. To add an additional endpoint, click Add Provisioned Endpoints again. Note |
Unprovisioned Endpoints |
Unprovisioned meetings reserve ports for an unknown endpoint for a specific organization. Click Add Unprovisioned Endpoints to display a drop-down list of organization names, and choose an organization to include in this meeting. Ports is the number of segments that the endpoint requires. The default value is zero. To allow the endpoint to receive guest dial-out calls, check the Guest Dial Out check box. Enter the number that the system must dial to reach the guest endpoint. From the Endpoint Protocol drop-down list, choose the signaling protocol for the endpoint (ISDN, SIP, H323). To add an additional endpoint, click Add Unprovisioned Endpoints again. Note |
Remote Endpoints |
Reserves capacity for a remote endpoint for an inter-service provider participant. No additional data is visible or configurable for this type of endpoint. To reserve capacity for a remote endpoint, click Add Remote Endpoints. A Remote Endpoint entry is displayed on the window. No additional configuration is possible. Note |
Scheduling Standing Meetings
Scheduling a standing meeting allows you to verify the operation of the system or to establish a demonstration meeting. For example, you can provision an endpoint and then call in to the standing meeting to verify connectivity to the Cisco TelePresence Exchange System without involving other endpoints or participants.
A standing meeting is a permanent meeting that you configure on a Cisco TelePresence Multipoint Switch and that you name as a test resource. You cannot configure a standing meeting in a region that does not have a Cisco TelePresence Multipoint Switch test resource.
The following sections describe how to add, change, and delete standing meetings:
Adding Standing Meetings

Note On the Cisco TelePresence MSE 8000 Series, standing meetings are known as permanent meetings. On the Cisco TelePresence Multipoint Switch, standing meetings are known as static meetings.
Before You Begin
Configure the service provider and region.
Procedure
To add a new standing meeting, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Standing Meetings.
The Standing Meetings window is displayed.
Step 2 Click Add A New Standing Meeting.
Step 3 Enter the settings as indicated in Table 13-4 to configure the standing meeting.
Step 4 To save your changes, click Save.
Editing Standing Meetings
Procedure
To edit a standing meeting, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Standing Meetings.
The Standing Meetings window is displayed.
Step 2 In the item table, click the applicable entry.
The Standing Meeting Details window is displayed.
Step 3 From the toolbar, click Edit This Standing Meeting.
The Edit Standing Meeting window is displayed. Fields contain the currently-configured values.
Step 4 Modify field entries as required.
Fields are described in Table 13-4.
Step 5 To save your changes, click Save.
The Standing Meeting Details window is displayed. Modified fields display the new values.
Deleting Standing Meetings
Procedure
To delete a standing meeting, do the following procedure:
Step 1 From the navigation pane, choose Collaboration Services > Standing Meetings.
The Standing Meetings window is displayed.
Step 2 Do the following sub-steps, depending on your Cisco TelePresence Exchange System version.
Cisco TelePresence Exchange System Release 1.0(3)
a. In the item table, check the check box next to the entry that you want to delete. You can delete multiple standing meetings at one time by checking the check box next to each entry that you want to delete.
b. Click Delete.
c. In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Cisco TelePresence Exchange System Release 1.0(2) and earlier
a. In the item table, check the check box next to the entry you want to delete.
b. From the drop-down list that appears, choose Delete.
c. Click Go.
d. In the panel that is displayed to confirm the deletion, click OK.

Tip If you prefer to view the details of a standing meeting prior to deleting it, in the Standing Meetings window, you can click the applicable Standing Meeting to go to the Standing Meeting page. After verifying that you have chosen the correct standing meeting to delete, click Delete This Standing Meeting, and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Standing Meeting Fields