Installation and Administration Guide for the Cisco TelePresence Exchange System Release 1.0

Meeting Diagnostics

---

Revised June 30, 2011

This chapter describes how to use configuration events and meeting events to view details on meetings and to diagnose Cisco TelePresence Exchange System configuration issues; it includes the following sections:

•Viewing an Audit Trail

•Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(3) and Later Only)

•Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(2) and Earlier Only)

Viewing an Audit Trail

An audit trail displays recent configuration changes; the database server saves the last 30 days of configuration changes.

You can filter the list of configuration events based on:

•Name—describes the configuration item type

•Agent—indicates the user ID of the user who made the change (by default, guest)

•Events—indicates the type of modification: insert (new configuration), update, or delete

•Time—allows sorting of events for a specific date or range of dates

Procedure

To view the audit trail, do the following procedure:

---

Step 1 From the navigation pane, choose Diagnostics > Audit Trail.

The Audit Trail window is displayed.

Step 2 (Optional) To create a filter, click the T next to the appropriate column heading (name, agent, event, or time).

Step 3 In the filter panel that is displayed, do one of the following:

•For name and event filters, check the check box next to those items that you want to filter.

•For agent and time filters, enter the variable that you want to filter within the field.

Step 4 To save the filter, click Filter.

You can clear a filter definition by clicking Cancel.

Step 5 (Optional) To clear all configured filters on the Diagnostics > Audit Trail window, click Clear Filters.

All filters are reset to their defaults.

Step 6 (Optional) To order the list of events, do one of the following:

•To display the latest event at the top of the listing, click the sorting icon (triangle) that is next to the Time heading so that it points downward.

•To display the earliest event at the top of the listing, click the sorting icon (triangle) that is next to the Time heading so that it points upward.

---

Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(3) and Later Only)

Detailed meeting diagnostics are available for meetings that you schedule in the Cisco TelePresence Exchange System.

There are two Meeting Diagnostic views:

•Participants view—Summarizes the participants that are currently (and previously) involved in the meeting; the resources involved in the meeting (such as the Cisco TelePresence Multipoint Switch, the Cisco TelePresence Server MSE 8710, and the Cisco TelePresence MCU MSE 8510); the reserved and available capacity for each resource; and Call Detail Records (CDRs) for each meeting.

•Events View—Provides a chronological summary of all events that occur from the time a meeting is scheduled to the time the meeting is completed.

For a detailed list of the fields on the Meeting Diagnostics page, see Table 24-1.

For instructions on viewing meeting diagnostics, see the "Procedure" section.

You can also use the Diagnostics tool to reconnect participants who have been disconnected from meetings. For instructions, see the "Reconnecting Disconnected Meeting Participants to a Meeting (Cisco TelePresence Exchange System Release 1.0(3) and Later Only)" section.

Table 24-1 Meeting Diagnostics Field Descriptions 

Field	Description
Participants View Tab
Resources Used Table
Resource Name	A link to the management site of the resource.
Location	A text string indicating the region of the resource.
Reserved Capacity	The number of segments reserved by Cisco TelePresence Exchange System for the resource.
Available Capacity	The number of segments available for the resource.
Participants Currently in the Meeting Table
Time	Time and date stamp indicating when the participant joined the meeting.
Description	Text string indicating whether the participant dialed in, or was connected to the meeting by dial out from the Cisco TelePresence Exchange System.
Endpoint	Text string indicating whether the endpoints are provisioned or unprovisioned.
Ports	The number of ports assigned to the endpoint.
CDR	A link to the call detail record.
Dial-In/Dial-Out	Text string indicating whether the participant is a dial-in or dial-out call.
Details	A link to a page that provides additional details.
Participants Not in the Meeting Table
Participant	The access number of the participant.
Join Time	Time and date stamp indicating when the participant joined the meeting.
Leave Time	Time and date stamp indicating when the participant was disconnected from the meeting.
CDR	A link to the call detail record.
Details	A link to a page that provides additional details.
Redial/Dial Out in Progress	A button that toggles between Redial and Dial Out in Progress. When you click the Redial button to reconnect a disconnected participant, the button text changes to Dial Out in Progress. Note When the meeting has ended, the Redial button is dimmed.
Events View Tab
Meeting Events Table
Time	Chronological list of time and date stamps associated with meeting events.
Description	Text descriptions detailing each event that occurs, for example: •Meeting Ended •Meeting Started •Meeting Resources Reserved
Details	A link to a page that provides additional details.
Alarms Near Meeting Time Table
Severity	Text description and icon indicating whether the alarm signifies an error or is providing information only.
Time	Time and date stamp indicating when the alarm was generated.
Summary	Text description of the alarm.
Server	Name of the server on which the alarm occurred.

Procedure

To view meeting diagnostics for a meeting, do the following procedure:

---

Step 1 From the navigation pane, choose Collaboration Services > Meetings.

The Meetings window is displayed.

Step 2 Click the applicable meeting to go to the Meeting Details page.

Step 3 From the toolbar, click Go to Diagnostics.

The Meeting Diagnostics page is displayed.

---

---

Note For information on viewing Meeting Diagnostics in Cisco TelePresence Exchange System Release 1.0(2) and earlier, see the "Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(2) and Earlier Only)" section.

---

Reconnecting Disconnected Meeting Participants to a Meeting (Cisco TelePresence Exchange System Release 1.0(3) and Later Only)

When a participant has been disconnected from a meeting for any reason, help-desk personnel can reconnect the participant to the meeting, by using the diagnostic tool.

Disconnected participants are shown in the Participants View of the diagnostic tool. When the redial button is clicked, the participant is reconnected to the meeting.

---

Note The redial button is not visible to admins with the Read-Only user role.

---

Procedure

To reconnect disconnected participants to a meeting, do the following procedure:

---

Step 1 From the navigation pane, choose Collaboration Services > Meetings.

The Meetings window is displayed.

Step 2 Click the applicable meeting to go to the Meeting Details page.

Step 3 From the toolbar, click Go to Diagnostics.

The Meeting Diagnostics page is displayed.

Step 4 In the Participants Not in the Meeting table, in the Redial Participant column, click Redial to reconnect the applicable participant.

After you click Redial, the Redial button changes to Dial Out in Progress. The system dials out to the endpoint, and gives the endpoint three opportunities to pick up. When the endpoint picks up, the participant reappears in the Participants Currently in the Meeting table. Reconnecting a disconnected participant may take up to 30 seconds.

---

Note If the meeting in question occurred in the past, participants listed in the Participants Not in the Meeting table cannot be reconnected to the meeting; thus the Redial button will be dimmed.

---

Step 5 To return to the Meetings page, from the toolbar, click Meeting Details Page.

---

Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(2) and Earlier Only)

Meeting diagnostics allows the administrator to view details about a meeting.

There are two Meeting Diagnostic views:

•Participants view—Summarizes those participants currently (and previously) involved in the meeting and the resources involved in the meeting (such as the Cisco TelePresence Multipoint Switch, the Cisco TelePresence Server MSE 8710, and the Cisco TelePresence MCU MSE 8510) and the reserved and available capacity for that resource. Additionally, you can view Call Detail Records (CDRs) for each meeting.

•Meeting View—Provides a chronological summary of all events that occur from the time a meeting is scheduled to the time the meeting is completed.

---

Note For information on viewing Meeting Diagnostics in Cisco TelePresence Exchange System Release 1.0(3) and later, see the "Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(3) and Later Only)" section.

---

Procedure

To view meeting details, do the following procedure:

---

Step 1 From the navigation pane, choose Diagnostics > Meetings Diagnostics.

Step 2 Enter the Conference ID of the meeting for which you want to find details in to the search field, and then click Search.

You can find the Conference ID for a meeting by choosing either Collaboration Services > Meetings or Collaboration Services > Standing Meetings, and then clicking a specific meeting entry from the Subject column to display the Meetings Overview window.

From the Meetings Overview window, you can also launch the Meeting Diagnostics windows for that meeting by clicking Go to Diagnostics.

---