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The Endpoint Diagnostics dashboard displays the details of all the video endpoints.
You can filter endpoints based on device type, using the Device Group pane on the left of the page. For more information, see Manage Device Groups.
Note | You do not need to add any of the endpoints to the watch list to troubleshoot them further. |
Choose to view the Endpoints Diagnostics dashboard. The following table describes the information displayed in the Endpoint Diagnostics dashboard.
Note | You can view the details of Peripherals (such as camera, and microphone) that are connected to a video or TelePresence endpoint that runs in TC/CE software. This is applicable to SX, MX, and EX series of endpoints. |
For Cisco Prime Collaboration Release 11.6 and later
You can view the details of Peripherals (such as camera, and microphone) that are connected to a video or TelePresence endpoint that runs in TC/CE software. This is applicable to SX, MX, DX with CE image, and EX series of endpoints.
ciscoDX70 and ciscoDX80 with CE image does not support Endpoint diagnostics.
You can export the endpoints diagnostics dashboard as a .csv or pdf file. This file contains the exact data that appears in the user interface.
You can click the quick view icon to view the Endpoint 360° View.
The Add to Watch List and Remove from Watch List is also present in the Endpoint 360° View. The Add to Watch List enables you to add a session to the watch list. It is enabled for both Not In Use and In Use endpoints.
You can view the list of unknown endpoints by selecting Predefined > Unknown Endpoints in the Device Group Selector pane on the left side of the user interface.
By default, the auto refresh functionality is disabled for the Endpoints Diagnostics page. To enable or disable auto refresh for every two minutes, check the Auto Refresh check box at the top right corner of the user interface.
If you disable auto refresh functionality and log in to the application later, the functionality is still disabled. Check the Auto Refresh check box again, for it to work as expected.