The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Cisco Prime Collaboration Assurance and Analytics—Business is a monitoring and data analytics management application system that allows you to deploy Cisco Business Edition 6000 and Cisco Business Edition 7000 Packaged Collaboration platform solutions. It provides complete service assurance by monitoring the availability and performance of Unified Communications Manager applications, Cisco Gateways, and Cisco UCS (C-series) hardware running in the network. Cisco Prime Collaboration Assurance and Analytics—Business detects hardware failures and performance degradation, analyzes and reports on asset usage, call traffic, service quality experience, and capacity of shared resources such as Time Division Multiplexing (TDM)/Session Initiation Protocol (SIP) trunks, and gateway Digital Signal Processor (DSP).
Cisco Prime Collaboration Assurance and Analytics—Business can monitor up to two Unified Communications Manager and two Video Communications Server (VCS) Expressway clusters.
Cisco Prime Collaboration—Standard mode provides basic features that help you manage Unified Communications 9.x and later and Cisco TelePresence components. You can monitor only one Unified Communications Manager and one Video Communications Server (VCS) Expressway cluster per product for a single installation of Cisco Prime Collaboration—Standard. The features include:
Support for Unified Communications 9.x and later components including Unified CM, Cisco Unity Connection, and Cisco IM and Presence
Fault monitoring for core Unified Communications 9.x and later components (Unified CM 9.x and later, Cisco Unity Connection 9.x and later)
Precanned and customizable performance metrics dashboards that display term trends for core Unified Communications 9.x and later components
Support for Cisco TelePresence components including Cisco TelePresence Management Suite (TMS), Cisco TelePresence Video Communication Server(Cisco VCS), Cisco TelePresence MCU, TelePresence Server, Cisco TelePresence System MXP Series, and Cisco TelePresence Conductor
Contextual cross launch of serviceability pages of Unified Communications 9.x and later components
Supports Super Administrator role only (Role Based Access Control is not applicable).
Support for Single Sign-On
See the Cisco Prime Collaboration Assurance Guide- Standard for more details.
Cisco Prime Collaboration Assurance and Analytics—Business provides optimized features that help you monitor and manage Unified Communications 9.x and later, Cisco TelePresence components and supported devices for Cisco Business Edition 6000 and Cisco Business Edition 7000 series. The Business features include:
Support for Unified Communications 9.x and later components including Cisco Unified CM, Cisco Unity Connection, and Cisco IM and Presence; Cisco Business Edition 6000 and Cisco Business Edition 7000 series devices; Support for Cisco TelePresence components including Cisco TelePresence Management Suite (TMS), Cisco TelePresence Video Communication Server(Cisco VCS), Cisco TelePresence MCU, TelePresence Server, Cisco TelePresence System MXP Series, and Cisco TelePresence Conductor; Support for CIMC device groups, UCS C-Series rack servers, and CUBE.
To view the list of all the devices that are supported in Business option, see the Supported Devices for Cisco Prime Collaboration—Business 11.5 wiki page.
Fault monitoring for core Unified Communications components (Unified CM , Cisco Unity Connection )
Precanned and customizable performance metrics dashboards that display term trends for core Unified Communications components
Contextual cross launch of serviceability pages of Unified Communications components
Supports Super Administrator, System Administrator, Network Administrator, Operator, Help Desk, and Report Viewer roles
Supports Single Sign-On
Provides basic inventory, service status, and application specific details through the Device 360° view
Provides filtered search for Cisco TelePresence, endpoints, phones, other devices, and users
For information on the required virtual machine requirements for Business option, see the Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide.
You can add and monitor Cisco Unified Communications Manager (phones and TelePresence), Cisco TMS (TelePresence), and CIMC devices.
As part of the discovery, the device details are also retrieved and stored in the Cisco Prime Collaboration database.
After the discovery is complete, you can perform the following device management tasks:
Cisco Prime Collaboration provides a detailed analysis of the service infrastructure, and network-related issues for all voice and video conferences in a network.
Cisco Prime Collaboration periodically imports information from the managed devices based on the polling parameters that you configure.
The Home page includes several preconfigured dashlets that help you monitor system performance, device status, device discovery, CTI applications, and voice messaging ports. These dashlets enable you to monitor a set of predefined management objects that monitor the health of the system. From the dashlets, you can launch contextual serviceability pages.
Cisco Prime Collaboration ensures near real-time quick and accurate fault detection. Cisco Prime Collaboration allows to monitor the events that are of importance to you. You can set up Cisco Prime Collaboration to send email notifications for alarms.
In addition to the faults that are present in the Cisco TelePresence Management System and Unified Communications applications, it also displays the custom tickets that are raised on Cisco TMS.
You can view the alarms and events in the system by using the Alarm browser. You can also configure Cisco Prime Collaboration to send email fault notifications. You can also view call connection or disconnection details related to the Cisco TMS applications, in the Call Events user interface.
The following table lists the features available in Cisco Prime Collaboration—Standard and Business.
Feature Name |
Feature Description |
Where Documented |
---|---|---|
Certificate Management |
To install CA signed certificate for secure data transmission, you must import a PKCS12 (.pfx or .p12) format signed certificate, and the certificate must contain primecollab alias. |
|
License Management |
You can view the MAC Address information in License Management page instead of System Information in the About page. |
|
Device Support |
Cisco Prime Collaboration Assurance supports both DX70 and DX80 devices with Android-based software image and CiscoDX70 and CiscoDX80 devices with Collaboration Endpoint (CE) image. |
|
LDAP Configuration Parameters |
Cisco Prime Collaboration Assurance supports login to PCA with CN or sAMAccountName or uid attributes of an LDAP user as applicable and should be unique. |