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This section explains how to customize alarms and events to suit your business needs.
You can configure the devices to generate events when certain parameters cross predefined thresholds. You can perform the settings at
.The threshold rules page contains two tabs—Basic and Advanced. The Basic tab lists the inline events in Cisco Prime Collaboration that you can raise or suppress.
The Advanced tab lists all the available events and also allows you to create custom events. To create custom events: click Add Event; select a cluster from the drop-down; enter the required details; and click Save.
On clicking the Custom Threshold in the Advanced tab, the Add Alert Settings page is displayed. Select the Device Type, Cluster, and click Next. In the Add Threshold Rules tab, enter the required details and click Save.
Apart from adding events and thresholds, you can also perform the actions mentioned in the table below:
Actions | Basic | Advanced | ||
Change Severity |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Change Severity. |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Change Severity. |
||
Raise or Suppress events |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Raise or Suppress. |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Raise or Suppress. |
||
Raise or Suppress thresholds |
Yes Expand the event, select threshold, and select Raise, or Suppress from the drop-down. |
Yes Expand the event, select threshold, and select Raise, Suppress, or Conditional from the drop-down. |
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Edit, Reset, and Delete existing thresholds |
No You can edit or reset the threshold settings, but cannot delete. To edit or reset the threshold, expand the event, edit the threshold settings, and click Save Changes. |
Yes To edit or reset the threshold, expand the event, edit the threshold settings, and click Save Changes. You can delete only the custom thresholds. To delete a threshold, expand the event, select the threshold, and click Delete. |
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Edit or Delete Events |
No |
Yes Expand the event, edit the settings, and click Save. You can delete only the custom events. To delete an event, select the check box and click Delete. |
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Clone for events |
No |
Yes Click Clone, fill in the details, and click Save.
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The voice quality grading is performed based on Severely Conceal Seconds Ratio (SCSR) (%). It helps you to get better call quality measurement throughout the entire call duration than MOS based grading. It also supports various audio codecs especially wide-band codec. For more information on MOS to SCSR(%) change, see Cisco Prime Collaboration Assurance and Analytics: Grade VoIP Calls for Efficiency and Reliability White Paper.
The call is categorized as long call/short call based on duration of call. If the duration of the call is greater than or equal to 20 seconds then it is long call and the duration of the call is less than 20 seconds then it is short call.
Call Grade |
Explanation |
Poor |
If the SCSR (%) value of call is greater than threshold value of long call SCSR (%) or short call SCSR (%) then call grade is Poor. |
Acceptable |
If the SCSR (%) value of call is greater than or equal to threshold value of long call SCSR (%) or short call SCSR (%) then call grade is acceptable. |
Good |
If the SCSR (%) value of call is less than threshold value of long call SCSR (%) or SCSR (%) then call grade is good. |
To configure the threshold settings for long call SCSR (%) or short call SCSR (%), choose
and enter the threshold values in the appropriate fields. If you want to reset the threshold values to default settings, click Reset to Default.Cisco Prime Collaboration enables you to add unsupported syslogs. You must get the exact syslog details from the device before you use the syslog in Cisco Prime Collaboration; for example, you must enter the exact syslog name. The syslog name you enter is taken as the event name.
You can set the severity and the time by which the syslog must be cleared.
Use the Edit option to change the event name, severity, and check or uncheck the Raise Event for Each Occurrence check box.
Customize the syslog name or event severity. To do this, go to the Event Customization page. See the Set Threshold Rules for details.
In this example, Cisco Prime Collaboration raises an alarm for the syslog 12E800E, triggered from a Cisco Unified Intelligent Contact Management (ICM) Enterprise, when you stop or recycle the Cisco CTI OS server
Enter the following values:
This is an example for syslog message, which is raised when an endpoint that has previously registered with Cisco Unified Communications Manager has unregistered:
<190>761628: Apr 21 2014 22:11:24.260 UTC : %UC_CALLMANAGER-6-EndPointUnregistered: %[Device name=SEP44E4D94499EE][Device IP address=10.17.196.34][Protocol=SIP][Device type=493][Device description=SEP44E4D94499EE - 70012][Reason Code=8][IPAddressAttributes=0][LastSignalReceived=SIPRegisterInd][CallState=70012-active10][App ID=Cisco CallManager][Cluster ID=cucm-sj-cluster1][Node ID=cucm-sj-sub1]: An endpoint has unregistered
Here, the syslog name is EndPointUnregistered.
You can create custom alerts and also include the threshold and alert trigger parameters. See Custom Alert Parameters for details about the parameters.
To create custom alerts:
Step 1 | Choose
.
You can also add events directly from a custom dashboard that you created. | ||
Step 2 | Click Add Event. | ||
Step 3 | In the New
Performance Counter Event page:
|
You can view all the predefined alarms and events of Cisco Prime Collaboration in
.Note | You can add additional information about events or alarms in Notes for Email and the note should not exceed 1000 characters. You can also edit or delete the note in Notes for Email using Edit or Delete link. When you edit the note, keep minimum of one character in the Notes for Email. This additional information is sent as email notification. We do not recommend you to add special characters like dollar ($), vertical bar (|), and tilde (~) in Notes for Email. |
Actions | Description |
Change Severity |
Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Change Severity. |
Raise or Suppress events |
Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Raise or Suppress. |