Log collection is
Select a single device
or devices in a group and click the
Logs button to collect logs. The Collect Logs dialog box is displayed.
Fill the required information. The job name and file name are autopopulated,
but you can modify it too. The time zone you select here is used to
collect the logs.
Click Run. A message
notifies you that the job is triggered or not. The job is listed under the Log
Collection Jobs pane. The Progress Status column also shows the number of
devices for which the logs are downloaded out of the total number of devices
selected for log collection. For example 2 of 3. You can select the job and
collect the logs by clicking the
local button. If the zipped log file size is more than 0.5 GB (for
small profile) or 1 GB (for medium or large profiles), it is divided into multiple zipped files.
Ensure that you do not modify the extension
.zip in the file
name. Sometimes the downloaded log files will have .gz and .gzo as extension.
Winrar will not unzip .gzo files, thus you need to have a compatible conversion
utility to unzip these files.
You can delete the job
using the Delete button under the Log Collection Jobs pane.
These jobs are also
listed under the Job Management page (),
however you cannot download the log file from this page.