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Cisco Prime Collaboration enables you to collect call logs from the available at for the following Unified Communications (UC) components:
Device Type | Supported Release | Components or Type of Log |
---|---|---|
Cisco Unified Communications Manager (Unified CM) | 9.x and later | Call logs, and SDL logs |
IOS Gateways (TDM, CUBE (Enterprise Edition), VXML GWs) | 15.1(4)M and later | Output of show logging command |
Periodic sync happens every hour. Sync does not remove devices from if the devices in are deleted. If a new device is added in or any update to a device happens, then the Connectivity Status is updated after the sync.
In order to collect log from the same type of UC components on a same-time, you can create custom group of UC components and collect call logs by selecting the device group.
Predefined groups can not be added, edited, or deleted, and the devices in the groups cannot be modified too.
Task | Details |
---|---|
Create a Group | Click . |
Edit a Group | Click , select a device or a group, and then click Group > Edit Group. |
Delete a Group | Click , select a device or a group, and then click Group > Delete Group. It takes |
Add Devices to Group | Click , select a device or a group, and then click Group > Delete Group. It takes |
Delete Devices from Group | Click , select device(s), and then click Group > Add to Group. |
View Devices in Group | Select a group from the Device Group Center. The devices of that group are displayed in the Devices pane. |
You can perform the following tasks from the Device pane on the page. Select device(s) from the Devices pane for which you want to perform the task, and then do the following as required.
Tasks | Details |
---|---|
Modify Credentials | Click the Modify Credentials button to edit the port number or credential details of device(s). You cannot modify the device type. |
Modify Time zone | Click the Modify Time Zone button to modify the device time zone. Cisco Prime Collaboration server time zone is shown by default. |
Select a device and click the Test Connectivity button to test if the device is accessible with credentials provided. A message is displayed to notify you about the result. Also the value of the column "Connectivity Status" is updated accordingly.
Troubleshoot Test Connectivity
If test connectivity fails, check the following:
This feature helps you to set the trace level for each component of the devices. You can set the trace level for the following devices:
Cisco Unified Communications Manager
IOS Gateway
Customer Voice Portal
Cisco Unity Connection
Cisco IM and Presence
Note | Setting trace levels may affect network performance adversely. |
The log collection template enables you to collect logs of different devices and different components together. It is mandatory to use a template to collect logs. You can create a new template or use the default template.
To create a template:
Log collection is on-demand.
Select a single device or devices in a group and click the Collect Logs button to collect logs. The Collect Logs dialog box is displayed. Fill the required information. The job name and file name are autopopulated, but you can modify it too. The time zone you select here is used to collect the logs.
Click Run. A message notifies you that the job is triggered or not. The job is listed under the Log Collection Jobs pane. The Progress Status column also shows the number of devices for which the logs are downloaded out of the total number of devices selected for log collection. For example 2 of 3. You can select the job and collect the logs by clicking the Download to local button. If the zipped log file size is more than 0.5 GB (for small profile) or 1 GB (for medium or large profiles), it is divided into multiple zipped files.
Note | Ensure that you do not modify the extension .zip in the file name. Sometimes the downloaded log files will have .gz and .gzo as extension. Winrar will not unzip .gzo files, thus you need to have a compatible conversion utility to unzip these files. |
You can delete the job using the Delete button under the Log Collection Jobs pane.
These jobs are also listed under the Job Management page (), however you cannot download the log file from this page.