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The Cisco Prime Collaboration dashboards help you to monitor your network by providing near real-time information about the core Unified Communications and TelePresence components. The dashboards enable you to monitor the system health.
The Ops View or Cluster View in the Home page () provides high-level information about the Cisco Unified CM and VCS clusters that are available in the system. Based on your mode of deployment, you can view the details of all the clusters in your system or clusters for a specific customer.
Prerequisites:
The cluster must be discovered in Cisco Prime Collaboration for the cluster data to be displayed in the Ops View.
A user must be associated to a domain or customer that has one or more Cisco Unified CM or VCS clusters in the system. However, this is not applicable for globaladmin users as they have access to all the domains.
You can view the details of the cluster either in Treemap view or List view.
You can use the treemap view to… |
You can use the list view to … |
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View high-level summary of the faults and also the split up of Critical, Major, Minor, and Warning alarms. By clicking on the Total alarms count, you can cross-launch to the Alarms browser, in the Alarms & Events page. |
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View the registration information (number of endpoints that are registered, unregistered, registered with backup, and unknown) of all the different types of devices in the cluster—phones, media resources (hardware and software), MGCP gateways (including each port), CTI Route Points, CTI ports, and Voice Mail Ports. Click the registration status counts for Endpoints to cross launch to the Endpoint Diagnostics page and the registration status counts for the other device types to cross launch to the Connected Devices tab with all the devices for that device type filtered. |
View the number of Registered, Unregistered, Registered with Backup, and Unknown phone counts for each device type. Click the phone counts for Endpoints to launch the Endpoints Diagnostics page and the phone counts for all the other device types (Media Resources, Voice Mail Ports, and MGCP Gateways) to launch the Connected Devices tab with all the devices for that device type filtered. |
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Launch the Summary View for that cluster, by clicking on the cluster name. |
Launch the Summary View for that cluster, by clicking on the cluster name. |
In the treemap view, you can also view the above mentioned details in a quick view, by clicking on the Alarms component for alarm details and device type components for the registration status information.
The treemap view auto refreshes every two minutes. To disable the auto refresh functionality, uncheck the Auto Refresh check box at the top right corner of the treemap view.
Color Codes in the Treemap View:
For severity… |
The color displayed is … |
If there are… |
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Critical |
Red |
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Major |
Orange |
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Minor/Warning |
Yellow |
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Normal |
Green |
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The Summary tab provides the system utilization status for each Unified CM node in the cluster.
Provides high-level cluster information along with inter-cluster details such as the number of H323 & MGCP Gateways Configured, SIP Trunks Configured, and the Device Pools.
You can also view the cluster version, database replication status, and number of Unified CM nodes in the cluster. Click Cluster Call Activity to view the last 24 hours call activity graph for all the Unified CM nodes in the cluster.
Provides information on CPU usage, Virtual Memory usage, Disk usage, and the number of calls attempted or completed (in the current hour and peak hour). Click Call Activity to view the last 24 hours call activity graph for the selected Unified CM node. Click the CPU Usage, VM Usage, or Disk Usage value to launch the Performance tab with the System Summary dashboard for that cluster type selected.
You can also view long term call activity trend for the Cisco Unified CM cluster—select one or more cluster nodes and choose Call Activity from the Trend drop-down list.
Note | For those fields that are not applicable for IM & Presence, it is displayed as N/A. |
Provides a high-level summary of the faults on all clusters managed by Cisco Prime Collaboration. You can click the alarm data in the Total column to cross-launch to the Alarms browser, in the Alarms & Events page.
Provides information about the registration status of the phones, media resources (hardware and software), MGCP gateways (including each port), CTI Route Points, CTI Ports, and Voice Mail Ports in the cluster.
You can click the endpoints data for each of the above mentioned registration status to launch the Connected Devices tab for that device type.
Provides licensing information for the Cisco Unified CM cluster. For versions 9.0 and above, click the Click here for CUWL License Details link to launch the login page for Cisco Prime License Manager.
For versions below 9.0, it retrieves and displays the licensing information—Licence Type, Units Authorized, Units Used, and Units Remaining.
The Endpoint by Device Pool tab provides the summary of phones in the cluster at the device pool level.
It displays the following information:
Total number of endpoints configured to this device pool
Number of endpoints that are registered
Number of endpoints that are registered with backup
Number of endpoints that are unregistered
Number of endpoints that are in unknown or rejected states
Service Quality Endpoints and Events.
You can click the endpoints data for any of the above-mentioned registration status to cross launch to the Endpoint Diagnostics page.
Click the endpoints data in the SQ Issues column to launch the Impacted Phones Report page. This page lists all the phones in the device pool that are impacted by voice quality issues.
The events count link in the SQ Issues column launches the SQ Alert Report page. This page lists the details of the events raised for that particular device pool in the cluster.
Note | A flag is displayed against the device pool name whenever the Phones Unregistered Threshold Exceeded or Service Quality Threshold Exceeded alarm for that device pool is raised. |
The Connected Devices tab helps you perform a device search based on the Device Type, Registration Status, and IP filter.
The Performance tab displays pre-defined dashboards based on the Unified CM publisher node you select in the Ops View. You cannot select any other cluster node from the Cluster or Device drop-down list. It also allows you to create custom performance dashboards.
For custom dashboards that you create, you can enable historical trending. See section Create Custom Performance Dashboards.
Note | Click the route group name link to launch the Report pop-up window. This window displays the utilization, call volume, and channel usage for the selected route group. |
You can view the following information:
Provides a summary of the status of all the endpoints in the network. You can view a summary for hard endpoints (such as E20, Phones, and CIUS), soft clients (Cisco Unified Personal Communicator, Cisco IP Communicator, iPhone, Android, Cisco Jabber, and Client Services Framework [CSF]), and Jabber endpoints separately also.
The dashboard displays the summary as a pie chart or table. It provides information about the endpoints in the following modes:
Unregistered—Endpoints that are not registered with Cisco Unified Communications Manager and VCS. Displayed in red. The count displayed for “Unregistered from UCM” includes the devices that are in Energy Save mode.
Registered—Endpoints that are registered with Cisco Unified CM and Cisco VCS. Displayed in green. The count displayed for "Registered Hard Phones" includes the Cisco TelePresence endpoints.
Unknown—Endpoints that are in Unknown state (registration status of the endpoints is unknown). Displayed in blue.
Click the pie chart to view the Endpoint Registration Troubleshooting window, which has the links to the following pages:
The phone counts shown in the UC Topology View, Diagnostics Summary View, and Endpoint Health Summary dashlet will be in synchronized, with a maximum of 10 minutes delay. You can schedule cluster discovery to trigger this synchronization manually, if required. Cluster discovery will also resynchronize the registration status for all phones. If cluster discovery is not scheduled manually, synchronization takes place as part of nightly cluster discovery.
Provides the most recent data about the devices listed under the Unified Communications device group.
The Availability Summary dashlet tracks a subset of supported critical events for each device type in Cisco Prime Collaboration and displays the device as Down. To view the list of events, see the Service Availability Summary Events wiki page. For event description and device type, see the Supported Alarms and Events for Prime Collaboration Assurance.
The X axis displays the number of applications. The Y axis displays the application type.
Green indicates applications that are active. indicates applications that are down.
Click the bar to open a popup that provides links to
Note | This dashlet does not display any data when there are no devices added in Cisco Prime Collaboration. |
The Alarm dashboard helps you identify the most impacted TelePresence endpoints with alarms, devices with alarms, and alarm summary.
It contains the following dashlets:
Displays the top 10 TelePresence endpoints with alarms. You can click on the bar chart to open a quick view that has the summary of all the alarm severity count. The alarm count includes alarm with the severity Cleared.
By clicking on the Total alarms count, you can cross-launch to the Alarm browser to view the alarm details. You can view the graph for endpoints and service infrastructure devices.
Displays the top 10 devices with alarms. You can click on the bar chart to open a quick view that has the summary of all the alarm severity count. The alarm count includes alarms with the severity Cleared.
By clicking on the Total alarms count, you can cross-launch to the Alarm browser to view the alarm details. You can view the graph for endpoints and service infrastructure devices.
You can launch the and click either on the Endpoint or Service Infrastructure links to view the device details.
Note | Clusters are not treated as devices and are not shown in this dashlet. |
Displays the number of infrastructure devices with and without alarms. In addition, you can also view the number of devices, based on the alarm severity.
You can click on the total device data to launch the Inventory page. You can also click on the devices with alarms data to launch the Alarms and Events page.
By default, the information is displayed in a pie chart. The pie chart is updated when the user interface is refreshed. You can change this display to a table.
The Utilization Monitor () page provides information about the trunks utilization, trunk/route groups utilization, location CAC bandwidth utilization, conferencing devices, and .
Provides information about the most utilized T1/E1 trunks in terms of channel usage.
You can view the utilization, associated gateway IP and name, and associated route group details.
Click the percentage link in the Utilization column to display a graph that plots trunk utilization against time. The data for the last polling cycle is displayed.
You can view popups that display the usage as a percentage when you place the cursor on the X axis coordinates for each four-minute interval. To open a detailed performance graph showing trunk or route usage, click the points on the graph or the channel utilization bar that correspond to the X axis coordinates.
Note | You cannot monitor T1/E1 Channel Associated Signaling (CAS) trunk utilization on Cisco Integrated Services Routers (ISR) and Cisco ISR G2, as these platforms do not provide the required SNMP instrumentation. |
Note | HSRP-enabled devices are not supported in Cisco Prime Collaboration. |
Provides information about the most utilized SIP trunks in terms of channel usage.
Note | The 'Max Concurrent Calls (Configured on CUBE)' column contains the maximum calls that you configure at the dial-peer level in CUBE. |
Cisco Prime Collaboration allows you to configure maximum concurrent calls for CUBE-connected SIP trunks. In the SIP Trunk page, check the check box corresponding to the SIP trunk that you want to configure. Click the Set Max Concurrent Call button to specify the maximum number of concurrent calls that can go through the SIP Trunk in Cisco Prime Collaboration.
Click the percentage link in the Utilization column to display a graph that plots SIP trunk utilization against time. The data for the last polling cycle is displayed.
You can view popups that display the usage as a percentage when you place the cursor on the X axis coordinates for each four-minute interval. To open a detailed performance graph showing trunk or route usage, click the points on the graph or the channel utilization bar that correspond to the X axis coordinates.
SIP Trunk Type |
Utilization Report |
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Data Source |
Support |
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Intercluster Trunks |
CDR |
Available. These trunks do not display the data if the intercluster trunk is a Unified Communications Manager, and if you need to display the data correctly, these trunks should associate with a Voice Gateway. |
SIP trunk connected to Cisco Unified Border Element (CUBE) |
Polling the CUBE directly |
Available |
UCM SIP trunk (These trunks are not provided by service provider but are created by Enterprise administrator. For example, ICT, Trunk to WebEx, etc). |
RTMT UCM SIP Performance Counter |
NA. Only RTMT performance dashboard to check Call Volume at a given time. |
SIP trunk not connected to CUBE (for example, ACME). |
RTMT UCM SIP Performance Counter |
NA. Only RTMT performance dashboard to check Call Volume at a given time. |
Note | Cisco Prime Collaboration supports utilization only for the SIP trunks that are connected to Cisco Unified Border Element (CUBE). Cisco Prime Collaboration supports utilization for SIP trunks that are configured in Unified Communications Manager in the UCM SIP Trunk page. |
As a super administrator, system administrator or network operator, you can configure the default value of maximum concurrent calls for CUBE-connected SIP trunks.
Prerequisite - Root access feature is mandatory to perform this task, hence you should raise a TAC case to obtain root access.
Log in as a root user.
Navigate to the /opt/emms/cuom/gpf folder and edit the gpf.properties file.
Find the line SetMaxConcurrentCalls= 100 and change the value from '100' to your desired numeric value.
Restart Cisco Prime Collaboration Assurance server by logging in as admin user and executing the following commands:
For Cisco Prime Collaboration Release 11.6 and later
Provides information on all the SIP trunks that are connected to the Unified Communications Manager cluster.
UCM SIP Trunk is added as a tab on the Utilization Monitor page
in Cisco Prime Collaboration Assurance User Interface.Note | The 'Utilization' column contains the utilization details for both audio and video calls. |
Cisco Prime Collaboration Assurance allows you to configure maximum concurrent calls for audio or video for one or more SIP trunks. In the SIP Trunk page, check the check box corresponding to the SIP trunk that you want to configure. Click the Max Concurrent Call button to specify the maximum number of concurrent calls that can go through the SIP trunk in Cisco Prime Collaboration Assurance. The Audio Max Calls and the Video Max Calls columns are populated with the entered value. If you do not configure the audio and video maximum calls value by using the Max Concurrent Call option, a default value from Unified Communications Manager is used to populate the two columns.
Note | From the OpsView tab, you can also cross-launch to the UCM SIP Trunks page. |
Provides information about the most utilized route groups in terms of channel usage.
You can also view the utilization and associated cluster details. Click the percentage link in the Utilization column to display a graph that plots route group utilization against time. The data for the last polling cycle is displayed.
Note | Even if trunks are associated to the route group, if polling does not happen then No Data Available error is displayed. |
You can view popups that display the usage as a percentage when you place the cursor on the X axis coordinates for each four-minute interval. To open a detailed performance graph showing trunk or route usage, click the points on the graph or the channel utilization bar that correspond to the X axis coordinates.
If Cisco Unified Border Element (CUBE) is configured with POTS dial-peers and/or T1/E1 voice interfaces, and you still cannot view any values in the Gateway field under the Trunk Utilization settings, enter the IOS IP address in the file /opt/emms/emsam/conf/cube_ip.txt for identifying it as CUBE.
Troubleshooting
Issue: Unable to see the correct route groups.
Recommendation: Ensure that the route groups are associated to a route list in Unified Communication Manager and then rediscover.
Note | When polling for trunk groups does not happen, the No Data Available error message is displayed. |
Note | You must have admin privileges to access the Trunk Group Settings link. |
Click the percentage link in the Utilization column to display a graph that plots trunk utilization against time. The data for the last polling cycle is displayed.
You can view popups that display the usage as a percentage when you place the cursor on the X axis coordinates for each four-minute interval. To open a detailed performance graph showing trunk or route usage, click the points on the graph or the channel utilization bar that correspond to the X axis coordinates.
Provides information about the top five locations at which bandwidth usage is the highest.
By default, the table is sorted based on the number of failed calls.
Displays the conferencing devices in your network.
You can see the following details:
Status—Displays whether the device is normal, suspended or contains errors. You can click on the status icon to launch the Alarm browser.
This icon is displayed when there is a critical service infrastructure, unreachable, or inaccessible alarm.
Name and IP Address—You can click on the device name or IP address to launch it in a browser.
Rest your mouse pointer over the Name column and click the quick view icon to view the:
Provides information about the cumulative utilization of the conference bridges for each conductor pool in your network.
Status—Displays the status of the conductor pool, depending on the status of the conference bridges associated with each conductor pool. You can click on the status icon to cross-launch the Alarm browser to view the individual status of the conference bridges in the conductor pool.
Pool name—You can click on the pool name to cross-launch the device window in a separate browser.
Note | Cisco Prime Collaboration supports only the Screen License mode for Cisco TelePresence Conductor. |
Note | At least one conference bridge has to be present in the conductor pool to display the utilization monitor. |
The Performance page displays system-defined dashboards based on the performance counters.
Note | You can monitor only one cluster per product for a single installation of Cisco Prime Collaboration—Standard. |
To view the dashboards, select the product and cluster from the Cluster or Device drop-down list and then select the required dashboard from the Dashboard drop-down list.
The following system-defined dashboards are available for Unified CM:
Note | For Unity Connection, you can see these dashlets only- System Summary, CPU and Memory, Disk Usage, Process, and Port Monitor. |
Displays information about CPU usage, Virtual Memory usage, Common Partition Usage, and the Critical Services status. As a system administrator you can monitor the System Summary dashlets to analyze the slow response of the system.
Displays registered phones, calls in progress, and active gateway ports and channels.
Displays the call activity on Cisco Unified Communications Manager, including calls completed, calls attempted, calls in progress, and logical partition total failures. This includes all servers in the cluster, if applicable.
Displays gateway activity on Cisco Unified Communications Manager, including active ports, ports in service, and calls completed. Gateway Activity includes all nodes in the cluster, if applicable.
Trunk Activity
Displays the trunk activity on Cisco Unified Communications Manager, including calls in progress and calls completed. This counter includes all nodes in the cluster, if applicable.
Displays SDL queue information, including the number of signals in queue and number of processed signals.
Displays Cisco trivial file transfer protocol (TFTP) status on the Cisco Unified Communications Manager node, including total TFTP requests, total TFTP requests found, and total TFTP requests aborted.
Displays information about CPU usage, virtual memory usage, memory usage, and processors for the server.
Displays information about disk usage on the node. It has the following dashlets: Common Partition Usage, Swap Partition Usage, Spare Partition Usage, Shared Memory Partition Usage, Active Partition Usage, Boot Partition Usage.
Displays information about the devices and applications that interfaces with the CTI Manager. Its displays the following information
Displays SIP activity on Cisco Unified Communications Manager, including summary requests, summary responses, summary of failure responses in, summary of failure responses out, retry requests out, and retry responses out. SIP Activity includes all nodes in the cluster, if applicable.
Displays information about the processes that are running on the node.
Provides connection information for the server, such as the change notification requests that are queued in the database, change notification requests that are queued in memory, the total number of active client connections, the number of devices that are queued for a device reset, the number of replicates that have been created, and the status of the replication.
Displays information about the Cisco Unified Communications Manager node, including the number of registered phones, registered SIP phones, registered SCCP phones, partially registered phones, and the number of failed registration attempts. This includes all nodes in the cluster, if applicable.
Displays information about the Unified CM node, including the number of registered phone devices, registered gateway devices, and registered media resource devices. Device Summary includes all nodes in the cluster, if applicable.
Displays information about IM and Presence devices summary.
Displays information about the Cisco Jabber features.
Learned Pattern reports and Service Advertisement Framework (SAF) forwarder reports support the Call Control Discovery feature. When you configure the Call Control Discovery feature, Cisco Unified Communications Manager advertises itself and its hosted DN patterns to other remote call-control entities that use the SAF network. Likewise, these remote call-control entities advertise their hosted DN patterns, which Unified CM can learn and insert in digit analysis.
You can add customized dashboards in the home page (); either in the graphical view (limited to 6 counters) or tabular view (up to 50 counters). By default, the graphical view is enabled. The Min., Max., and Avg. values for the counters are also displayed.
Note | All the custom dashboard metadata are stored in the database. However, the counter values are obtained live from the devices and are saved in the cache memory. If a performance dashboard is not open for more than 30 minutes, the polling stops and the cache memory is cleared until the next time the custom dashboard is launched. If historical trend is enabled for custom dashboard counter(s), the polled data is stored in the database for seven days. For information on the purge policies, see Purge Policies. |
Note | Click See Average to view the Min., Max., and Avg. values for the counter in the graphical view. |
Add events to the custom dashboard.
Note | When you create customized dashboards in the graphical view or when you switch from tabular view to graphical view using the edit option, ensure that the number of counters you select is less than or equal to 6. If the number of counters is more than 6, you need to remove the excess counters to view the dashboard in the graphical view. |
To create custom dashboards: