A button made for action.

The action button on Desk Phone 9800 Series phones is highly customizable and can be configured for:

• Emergency Services: Direct line to 911/emergency services with location data
• IT Support: One-touch access to help desk with automatic ticket creation
• Security Alerts: Immediate notification to security teams
• Facility Services: Maintenance requests, room booking, facilities support
• Broadcasting: Organization-wide announcements or alerts
• Custom Workflows: Integration with your organization's specific systems

Your administrator configures what happens when you press the button based on your organization's needs.

All Desk Phone 9800 Series models include the customizable action button:

• Desk Phone 9851: 3.7" color display with dedicated action button
• Desk Phone 9861: 5" color display with dedicated action button
• Desk Phone 9871: 5" color touchscreen with dedicated action button

The button is consistently located and provides the same functionality across all models, with the 9871's touchscreen offering additional confirmation options.

Each series offers different screen sizes and touch capabilities to match your business needs.

You can personalize your phone's display through several methods:

1. Press the Applications button on your phone
2. Navigate to Settings → User Preferences
3. Select Background Images to choose from available wallpapers
4. Adjust Brightness and Contrast under Display settings
5. Configure Screen Saver timeout and image options

Administrators can also provision custom backgrounds and restrict user customization options.

You can configure custom XML apps. See here for details.

Cisco IP phones also support various built-in productivity applications:

• Webex Teams: Messaging and collaboration directly on the phone
• Calendar: View appointments and meeting schedules
• Weather: Local weather information and forecasts
• Stock Ticker: Real-time stock market updates
• News Feeds: RSS news feeds and company announcements
• Directory: Enhanced corporate directory search

Available apps depend on your phone model and administrator configuration.

Touchscreen phones offer intuitive navigation options:

1. Tap: Select menu items, dial numbers, or activate features
2. Swipe: Navigate between screens or scroll through lists
3. Pinch/Zoom: Adjust text size in supported applications
4. Long Press: Access context menus and shortcuts
5. Drag: Rearrange items or adjust settings sliders

The touchscreen is responsive and supports multi-touch gestures on compatible models.

Optimize your phone's display for comfort and energy efficiency:

• Brightness: Go to Settings → User Preferences → Brightness
• Auto-adjust: Enable automatic brightness based on ambient light
• Power Save: Configure screen timeout and sleep mode settings
• Night Mode: Reduced brightness for low-light environments
• Motion Detection: Screen wakes automatically when approaching

Proper brightness settings reduce eye strain and extend display lifespan.

Many Cisco IP phones support video calling capabilities:

1. Phones with cameras (8845, 8865, 8875) support full video calling
2. Screen-only phones can receive and display incoming video
3. Integration with Webex for enhanced video features
4. Picture-in-picture mode for multitasking during calls
5. Screen sharing capabilities for collaboration

Video quality depends on network bandwidth and phone model capabilities.

Common screen problems and solutions:

• Blank Screen: Check power connection and PoE supply
• Dim Display: Adjust brightness settings or check ambient light sensor
• Touch Not Responsive: Clean screen and restart phone
• Flickering: Update firmware or check network connection
• Color Issues: Reset display settings to factory defaults

Most display issues can be resolved through settings adjustments or phone restart.

There are several ways to identify your action button configuration:

1. Visual Label: Many configurations include an on-screen label or icon
2. Administrator Communication: Your IT team should inform users of the button's purpose
3. Phone Settings: Check Settings → Status → Action Button Configuration
4. Test Mode: Some configurations allow a test press that shows the action without executing

If you're unsure, contact your IT administrator before using the button.

The action button includes several safety features to prevent accidental activation:

• Confirmation Screen: Most configurations require you to confirm the action
• Deliberate Press: The button requires intentional pressure to activate
• Cancel Option: You can usually cancel within a few seconds
• Visual Feedback: Clear on-screen indicators show what will happen

If you do accidentally press it, look for the cancel option on the confirmation screen.