Beginning February 2023, Cisco Support Assistant is the new name for Cisco TAC Bots including TAC Connect Bot.
Cisco Support Assistant is a personal assistant that provides customers and partners with a self-service experience in several knowledge domains such as:
You can access it from Support Case Manager in the context of a case and at https://supportassistant.cisco.com. The interaction with the assistant is automatically launched as guided experiences when you open Licensing, Webex, Hardware or Bug related cases in Support Case Manager.
Please contact us at email@example.com for questions and feedback.
Cisco Support Assistant At-a-Glance – (PDF – 7.0 MB)