This document describes how to create a problem report for Cisco Jabber for Windows; a clean and detailed report helps narrow down the logs in order to isolate a specific error or issue.
This procedure describes how to create a clean, detailed problem report:
The problem report does not include the database file for issues related to contact resolution on the Call History tab. The database files are located in these folders:
For media issues (such as one way audio or video or missing audio or video), get Wireshark traces.
Revision | Publish Date | Comments |
---|---|---|
1.0 |
31-Jul-2013
|
Initial Release |