Solve Wrong CallerID Using PSTN

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Updated:October 13, 2023
Document ID:220989

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    Introduction

    This document describes how to solve wrong Caller ID on outgoing calls using Cisco PSTN.

    Prerequisites

    Requirements

    Cisco recommends that you have knowledge of these topics:

    • Webex Calling
    • Control Hub

    Components Used

    The information in this document is based only on Locations using Cisco PSTN.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Identify the PSTN Connection Type from Control Hub

    Step 1. Navigate toControl Hub>Locationsand select the Location where the affected number belongs.

    LocationsLocations

    Step 2. On theLocation page, go to the Calling tab and verify the PSTN Connection.

    PSTN ConnectionPSTN Connection

    Verify if the User has Cisco Calling Plan Enabled

    First, you need to verify if the user is having issues with the Caller ID, and has Cisco Calling Plan:

    Step 1. Navigate to Users and select the user: 

    User Window

    Step 2. Navigate to the Calling tab> Call Handling> Outgoing call permissions.

    Calling Tab 1

    Step 3. Verify that the user has enabled the Cisco Calling Plan.

    Outbound Calling Permissions

    Step 4. After checking that the Cisco Calling Plan is enabled, you need to verify the Caller ID for the user. Return to the Calling tab and select Caller ID.

    Calling Tab 2

    Step 5. Verify the Caller ID configuration.

    Caller ID Tab

    If the Caller ID is configured correctly, but it is still showing the wrong Caller ID for outbound calls, it is necessary to open a case with the  Cisco PSTN support team in order to modify the CNAM.

    Related Information

    Revision History

    Revision Publish Date Comments
    2.0
    13-Oct-2023
    Initial Release
    1.0
    27-Sep-2023
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Enrique Martinez Garcia
      Technical Consulting Engineer

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