Change Time Zone for Webex Calling Users

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Updated:July 21, 2023
Document ID:220607

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    Introduction


    This document describes detailed troubleshooting steps on how to change the time zone for the Webex calling users in control hub.

    Prerequisites

    Requirements

    These steps can be performed by the admin of the organization.

    Components Used

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Configure


    This method allows the users to  change the time zone for users on an admin level if the users do not have access to to change it from settings.webex.com.


     1) Log in to admin.webex.com > Users > Select the user.

    Webex GUI

    2) Go to Calling -> scroll to the bottom to find the Calling User Portal and launch it. The user information is at the upper right. Click on Account Settings. 

    Webex GUI


    3) Under account settings, there is the option to change the Time Zone for the user.

    Webex GUI

    Note:

    An enhancement request has been filed for this which would be that if the Time Zone for a location is changed, it changes the Time zone for all the users in that site.

    Revision History

    Revision Publish Date Comments
    1.0
    21-Jul-2023
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Swaati Srinivasan
      Technical Consulting Engineer

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