Understand Voice Router Internal Call Disconnect Cause Code Table

Standard Category

Standard Category Description

Q.850 Cause Code

Q.850 Release Cause Description

Unallocated (unassigned) number

The typical scenarios include situations where the number is not present in the routing table, or when there is no available path through the ISDN network.

1

Indicates that the destination requested by the calling party cannot be reached because the number is unassigned.

No route to a specified transit network (national use)

Typical scenarios include:

• A wrong transit network code was dialed.

• The transit network does not serve this equipment.

• The transit network does not exist

2

Indicates that the gateway is asked to route the call through an unrecognized intermediate network.

Destination address resolution failure

Typical scenarios include:

• Domain Name System (DNS)

• Invalid session target in configuration

3

CC_CAUSE_NO_ROUTE

Indicates that the called party cannot be reached because the network that the call has been routed through does not serve the desired destination.

Send special information tone

The typical scenario includes the dialed number that has a special condition applied to it.

4

Indicates that the called party cannot be reached for reasons that are of a long-term nature and that the special information tone must be returned to the calling party.

Misdialed trunk prefix (national use)

The typical scenario includes the wrong trunk prefix was dialed.

5

Indicates the erroneous inclusion of a trunk prefix in a called party number.

 Channel Unacceptable

The typical scenario is failed channel on the network.

6

Indicates that the channel most recently identified is not acceptable to the sending entity for use in this call.

Call awarded and delivered in an established channel

The typical scenario is a successful call.

7 

Indicates that the called party has been awarded the incoming call and that the incoming call is connected to a channel already established with that called party for similar calls.

Preemption

The typical scenario is for emergency services.

8 

Indicates the call is preempted.

Preemption; Circuit reserved for reuse

The typical scenario is for emergency services.

9

Indicates the call is preempted and the circuit is reserved for reuse by a preempting exchange.

Normal call clearing

The typical scenario is a call participant hung up.

16

Indicates that the call was cleared because one of the parties involved with the call has requested that the call be cleared.

User busy

The typical scenario is the user is already on the telephone.

17

Indicates that the called party is unable to accept another call because the busy condition of the user has been encountered. This cause value can be generated by the called party or by the network. In the case when the called party determined the user is busy, it is noted that the called equipment is compatible with the call.

No user responding

The typical scenario is the user did not answer the telephone.

18

Used when the called party does not respond to a call establishment message with either an alerting or connect indication within the time allotted. The number that was dialed has an active D-channel, but the far end chooses not to answer.

No answer from the user (user alerted)

The typical scenario is the user did not answer the telephone.

19

Used when the called party has been alerted but does not respond with a connect indication within the time allotted. This cause is not generated by Q.931 procedures but can be generated by internal network timers.

Subscriber Absent

The typical scenario is the user lost network connectivity or is out of range.

20

Used when a mobile station has logged off, radio contact is not obtained with a mobile station, or if a personal telecommunication party is temporarily not addressable at any network interface.

Call Rejected

The typical scenario is the subscriber has a service constraint that does not accept this call.

21

Indicates that the equipment that sent this cause code does not wish to accept this call, although it can accept the call because the equipment that sent the cause is neither busy nor incompatible.

Can also be generated by the network which indicates that the call was cleared because of a supplementary service constraint. The diagnostic field can contain additional information about the supplementary service and the reason for rejection.

Number Changed

The typical scenario is a subscriber has changed their number.

22

Returned to a calling party when the called number indicated by the calling party is no longer assigned. The new called party number can be optionally included in this diagnostic field.

Redirection to a new destination

The typical scenario is the call is forwarded.

23

Used by a general ISUP protocol mechanism that decides that the call must be sent to a different called number.

Exchange routing error

The typical scenario is the network is overloaded.

25

Indicates that the destination indicated by the calling party cannot be reached because an intermediate exchange has released the call because it reached a limit in the execution of the hop counter procedure.

Nonselected user clearing

The typical scenario is a called number failure.

26

Indicates that the called number has not been awarded the incoming call.

Socket failure

Typical scenarios include:

• Transmission Control Protocol (TCP) socket connection failure.

• Problem sending an H.323 SETUP.

• Problem sending a SIP INVITE.

• Send or receive error occurs on the connected socket.

27

CC_CAUSE_DESTINATION_OUT_OF_ORDER

Indicates that the destination indicated by the originator cannot be reached because the interface of the destination does not function correctly.

The signaling message cannot be delivered to the remote party.

Invalid number format

The typical scenario is the caller is calling with the use of a network-type number (enterprise) rather instead of an Unknown or National.

28

Indicates that the called party cannot be reached because the called party number is not in a valid format or is not complete.

Facility rejected

The typical scenario is a network service is not in function.

29

Indicates that a supplementary service requested by the originator cannot be provided by the network.

Response to STATUS ENQUIRY

The typical scenario is a STATUS message is returned.

30

Included in the STATUS message when the reason for the STATUS message was the prior receipt of a STATUS ENQUIRY message.

Normal, Unspecified

The typical scenario is a normal Operation.

31

Reports a normal event only when no other cause in the normal class applies.

No circuit/channel available

 The typical scenario is no B-channels are available to make the selected call.

34

Indicates that there is no appropriate circuit or channel presently available to handle the call.

Network out of order

The typical scenario is a network failure.

38

Indicates that the network does not function correctly and that the condition is likely to last for an extended period.

The permanent frame mode connection is out of service

The typical scenario is equipment or section failure.

39

 Included in a STATUS message to indicate that a permanently established frame mode connection is out of service.

The permanent frame mode connection is operational

The typical scenario is normal operation.

40

Included in a STATUS message to indicate that a permanently established frame mode connection is operational and capable to carry call information.

Temporary failure

The typical scenario is a network failure.

41

Indicates that the network does not function correctly and that the condition is likely to be resolved quickly.

Switching equipment congestion

The typical scenario is high traffic.

42

Indicates that the switching equipment that generates this cause experiences high traffic.

Access information discarded

The typical scenario is usually reported when the far-end ISDN switch removes some piece of information before tandem-switching a call.

 43

Indicates that the network was not able to deliver access information to the called party as requested.

The requested circuit/channel is not available

The typical scenario occurs during glare conditions when both sides are selected top-down or bottom-up. Change the Allocation Direction so that one end is top-down and the other is bottom-up.

 44

Returned when the circuit or channel indicated by the requested entity cannot be provided by the other side of the interface.

Precedence call blocked

The typical scenario is a caller that is busy and the priority level of active call is equal to or higher than the incoming call.

46

Indicates that there are no preemptive circuits or that the called party is busy with a call of equal or higher preemptable level.

Internal resource allocation failure

Typical scenarios include:

• Out of memory

• Internal access to the TCP socket is unavailable

47

CC_CAUSE_NO_RESOURCE

Indicates a resource unavailable event.

QoS Error

The typical scenario is a Quality of Service (QoS) error.

49

CC_CAUSE_QOS_UNAVAILABLE

Indicates that the requested QoS cannot be provided.

The requested facility is not subscribed

The typical scenario is the caller tries to use a service that is not permitted.

50

Indicates that the party has requested a supplementary service that it is not authorized to use.

Outgoing calls barred within Closed User Group (CUG)

The typical scenario is a subscriber configuration contains this limitation.

53

Indicates that although the calling party is a member of a CUG for the outgoing CUG call, outgoing calls are not allowed for this member of the CUG.

Incoming calls barred within Closed User Group (CUG)

The typical scenario is the subscriber configuration contains this limitation.

55

Indicates that although the called party is a member of a CUG for the incoming CUG call, incoming calls are not allowed for this member of the CUG.

Bearer capability not authorized

The typical scenario is the caller is not authorized to use the bearer capability.

57

Indicates that the party has requested a bearer capability which is implemented on the equipment but is not authorized to be used.

Bearer capability not presently available

The typical scenario is a call is placed with a bearer capacity that the service provider does not have the capacity to supply.

58

Indicates that the party has requested a bearer capability which is implemented by the equipment and is currently unavailable.

Inconsistency in designated outgoing access information and subscriber class

The typical scenario is a network error.

62

Indicates that there is an inconsistency in the designated outgoing access information and subscriber class.

Service or option not available, unspecified 

The typical scenario is the service is not available.

63

Reports a service or option not available event only when no other cause in the service or the option not available class applies.

Media Negotiation Failure

Typical scenarios include:

• No codec match occurred.

• H323 or H245 problem that leads to failure in media negotiation.

65

CC_CAUSE_BEARER_CAPABILITY_NOT_IMPLEMENTED

Indicates that the equipment that sent this cause does not support the bearer capability requested.

Channel type not implemented

The typical scenario is channel type match is not found.

66

Indicates that the equipment that sent this cause does not support the channel type requested.

The requested facility is not implemented

The typical scenario is service type match is not found.

69

Indicates that the equipment that sent this cause does not support the requested supplementary service.

Only restricted digital information bearer capability is available (national use)

The typical scenario is a routing error.

70

Indicates that the calling party has requested an unrestricted bearer service but that the equipment that sent this cause only supports the restricted version of the requested bearer capacity.

Service or option not implemented, unspecified

The typical scenario is a service is not implemented.

79

Reports a service or option not implemented event only when no other cause in the service or option not implemented class applies.

Invalid call reference value

The typical scenario is the far-end switch did not recognize the call reference for a message sent by the gateway.

81

Indicates that the equipment that sent the cause has received a message with a call reference that is not currently in use on the user-network interface.

The identified channel does not exist

The typical scenario is a fractional PRI error.

82

Indicates a call was attempted on a channel that is not configured.

A suspended call exists, but this call identity does not

The typical scenario is a call ID mismatch.

83

Indicates a call resume has been attempted with a call identity that differs from that in use for any presently suspended calls.

Call identity in use

The typical scenario is equipment error.

84

Indicates that the network has received a call suspended request that contains a call identity that is already in use for a suspended call.

No call suspended

The typical scenario is equipment error.

Indicates that the network has received a call resume request that contains a call identity information element that does not indicate any suspended call.

The call that has the requested call identity has been cleared

Typical scenarios include:

• Network timeout

• The call is cleared by a remote user

• SIP UAC sends a request to UAS with no response

86

Indicates that the network has received a call identity information element that indicates a suspended call that has in the meantime been cleared wile suspended.

The user is not a member of Closed User Group (CUG)

The typical scenario is the caller is not authorized.

87

Indicates that the called user for the incoming CUG call is not a member of the specified CUG.

Incompatible destination

Typical scenarios include:

• The number dialed is not capable of this type of call.

• The caller is calling a restricted line in unrestricted mode.

• The caller is calling a POTS phone with the use of an unrestricted mode.

88

Indicates that the equipment that sent this cause has received a request to establish a call that has compatibility attributes that cannot be accommodated.

Nonexistent Closed User Group (CUG)

The typical scenario is a configuration or dialing error.

90

Indicates that the specified CUG does not exist.

Invalid transit network selection (national use)

Typical scenarios include:

• Network error

• Identification mismatch

91

Indicates that a transit network identification was received which is of an incorrect format.

Invalid message error received

The typical scenario is an invalid message was received.

95

CC_CAUSE_INVALID_MESSAGE

Indicates an invalid message event.

Mandatory IE missing error

Typical scenarios include:

• Mandatory Contact field missing in the SIP message.

• The Session Description Protocol (SDP) body is missing.

96

CC_CAUSE_MANDATORY_IE_ MISSING

Indicates that the equipment that sent this cause code has received a message that is missing an information element (IE). This IE must be present in the message before the message can be processed.

Message type nonexistent or not implemented

The typical scenario is that message-type information is missing.

97

Indicates that the equipment that sent this cause has received a message which is missing an information element that must be present in the message before the message can be processed.

Message not compatible with call state or message type nonexistent or not implemented

Typical scenarios include:

• ISDN protocol mismatch

• ISDN state machine violation

98

Indicates that the equipment that sent this cause has received a message such that the procedures do not indicate that this is a permissible message to receive while in this call state.

An information element or parameter does not exist or is not implemented

The typical scenario is an element mismatch.

99

Indicates that the equipment that sent this cause has received a message which includes information elements or parameters not recognized because the information element or parameter names are not defined or are defined but not implemented by the equipment.

Invalid IE contents error

The typical scenario is a SIP contact field is present, but the format is bad.

100

CC_CAUSE_INVALID_IE_ CONTENTS

Indicates that the equipment that sent this cause code has received an IE that it has implemented. However, the equipment that sent this cause code has not implemented one or more of the specific fields.

Message in the invalid call state

The typical scenario is an unexpected message was received that is incompatible with the call state.

101

CC_CAUSE_MESSAGE_IN_INCOMP_CALL_STATE

Indicates that a message has been received that is incompatible with the call state.

Call setup timeout failure

Typical scenarios include:

• No H.323 call proceeding

• No H.323 alerting or connect message was received from the terminating gateway

• SIP Invite expires timer reached the maximum number of retries allowed

102

CC_CAUSE_RECOVERY_ON_ TIMER_EXPIRY

Indicates that a procedure has been initiated by the expiration of a timer in association with procedures that handle errors.

Parameter nonexistent or not implemented passed on (national use)

The typical scenario is a configuration mismatch.

103

Indicates that the equipment that sent this cause has received a message which includes parameters not recognized because the parameters are not defined or are defined but not implemented on the equipment.

A message with an unrecognized parameter discarded

The typical scenario is an unrecognized parameter.

110

Indicates that the equipment that sent this cause has discarded a received message which includes a parameter that is not recognized.

Protocol error, unspecified

The typical scenario is a protocol error.

111

Reports a protocol error event only when no other cause in the protocol error class applies.

Internal error

The typical scenario is a device failed to send a message to Public Switched Telephone Network (PSTN).

127

CC_CAUSE_INTERWORKING

Indicates that there has been interworking with a network that does not provide causes for actions it takes. The exact cause cannot be ascertained.