This document describes the procedure used to gather logs from Microsoft Outlook for Jabber Presence issues.
Cisco recommends that you have knowledge of these topics:
- Cisco Jabber for Windows
- Microsoft Outlook
- Post Office Protocol 3 (POP3)
- Simple Mail Transfer Protocol (SMTP)
- Messaging Application Programming Interface (MAPI)
- Internet Message Access Protocol (IMAP)
The information in this document is based on these software and hardware versions:
- Microsoft Outlook 2007
- Microsoft Outlook 2010
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
How to enable MS Outlook log file generation
Microsoft Outlook 2010
Step 1. Go to File > Options
Step 2. Select Advanced in the left frame
Step 3. In the right frame, select the Enable troubleshooting logging option in the Other section
Step 4. Select OK
Step 5. Close and restart Microsoft Outlook
Microsoft Outlook 2007 and older
Step 1. Expand Tools select Options
Step 2. Open the Other tab
Step 3. Select Advanced Options
Step 4. Activate the Enable logging (troubleshooting) option
Step 5. Select OK twice
Step 6. Close and restart Microsoft Outlook
Once you have this option enabled, the application log begins registering all data regarding the interaction between Microsoft Outlook and a mail server each time a message is sent or received.
Warning: Once the issue is reproduced and logs gathered, disable the Log Collection. The Outlook log file will continue to grow which can potentially consume all hard drive resources.
Log file location
- For POP3, SMTP, MAPI protocols
Note: If the log file cannot be seen or does not contain current data, exit Microsoft Outlook as the data can be registered in the log when it is not currently active.