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Updated:February 25, 2020
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The Call Park feature on your Cisco IP Phone allows you to place a call on hold and then retrieve the call yourself or let someone else retrieve the call using another phone in the system. Before using this feature, your network administrator should configure the extension numbers first where calls can be parked.
This article aims to explain some possibilities on how to place a call on hold with the Call Park feature on the Cisco IP Phone 8800 Series Multiplatform Firmware.
MPP phones require either service from an Internet Telephony Service Provider (ITSP) or an IP Private Branch Exchange (PBX) call control server. WebEx Calling, Ring Central, and Verizon are examples of an ITSP. Some examples of IP PBX services that work with Cisco MPP phones include, Asterisk, Centile, and Metaswitch platforms.
These ITSP and IP PBX call controllers are a separate system in which the phone and the call controller communicate with each other to provide services such as call park and voicemail. Since the MPP phones do not use a specific call controller, access and procedures vary.
Each call controller can follow different procedures, so we can't tell you exactly how yours will work. For information and help with your specific voicemail commands, refer to the help sites from the provider you chose. If you have an administrator, you can contact them for details and possible training.
Possible commands when using Asterisk and FreePBX
One of the common defaults is *70 to make a call park.
One of the common defaults is *71 to retrieve the call.