Enable Mean Opinion Score Reporting on the Cisco IP Phone 7800 Series and 8800 Series

Available Languages

Download Options

  • PDF     (51.4 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (102.9 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (125.1 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:May 4, 2017
Document ID:SMB5433

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Enable Mean Opinion Score Reporting on the Cisco IP Phone 7800 Series and 8800 Series

Objective

The Mean Opinion Score (MOS) feature is used to measure the voice quality on an extension. It ranges from 0 to 5, where 5 is the best quality. This is useful for monitoring the quality of the calls that occur on a particular extension. MOS is typically enabled on the web-based utility of the phone.

This article aims to show you how to enable MOS reporting on Cisco IP Phone 7800 and 8800 Series.

Applicable Devices

  • 8800 Phone Series
  • 7800 Phone Series

Software Version

  • 10.4

Enable MOS Reporting

Step 1. Log in to the web-based utility.

Step 2. Click Admin Login > advanced.

Step 3. Click Voice > Ext<Number>.

Note: In this example, Ext1 is chosen.

Step 4. Enter a port number in the SIP UDP Port 1 field.

Note: If no port number is provided, 5060 will be used as a default setting.

Step 5. Enter the IP address of the collector server in the Voice Quality Report Address field.

Note: In case of an erroneous entry, no report will be sent. In this example, the Voice Quality Report Address 1 is 10.74.121.178:5060.

Step 6. Click Submit All Changes.

You should now have enabled MOS Reporting on the IP Phone 7800 and 8800 Series extension.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco