Resolve Missing SWG Traffic on the Umbrella Dashboard

Available Languages

Download Options

  • PDF     (6.4 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (80.5 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (65.2 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:October 31, 2025
Document ID:225350

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Introduction

    This document describes why traffic from a new Secure Web Gateway (SWG) connection can be missing from the Umbrella dashboard.

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    The information in this document is based on Cisco Umbrella.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Problem

    After setting up an SWG connection, you can observe that traffic does not appear in the activity search on the Umbrella dashboard. Traffic remains protected, but visibility is delayed.

    Solution

    1. Wait up to 2 hours for the new identity's activity to appear on the Umbrella Dashboard.

    2. If traffic does not appear after 2 hours:

    Cause

    Newly created identities, such as Network Tunnels and AnyConnect SWG clients, can take time to initiate activity in the database for the first time. This process typically takes up to 2 hours.

    CDFW traffic does not experience this restriction, and firewall-related traffic appears almost immediately.

    Revision History

    Revision Publish Date Comments
    1.0
    31-Oct-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco

    This Document Applies to These Products