Resolve Missing Active Directory Connector in Umbrella Dashboard

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Updated:October 31, 2025
Document ID:225341

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    Introduction

    This document describes how to address the issue when the Active Directory Connector does not appear in the Umbrella Dashboard after installation.

    Problem

    The log file shows that the Config.dat file from the Connector .zip file is not being copied to the folder C:\Program Files (x86)\OpenDNS\OpenDNS Connector.

    Solution

    You must copy the files to a local folder, extract them, and then execute the installation.

    1. Uninstall the current connector installation.

    2. Download the installation files from the Umbrella dashboard locally on the computer where you plan to install the connector.

    3. Extract all the files locally.

    4. Reinstall the connector by running the installer from the local directory.

    Cause

    This issue occurs when you install the connector from a UNC or network path, which is currently not supported.

    Revision History

    Revision Publish Date Comments
    1.0
    31-Oct-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

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