Resolve No Admin Email Found Error in CSC Logs

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Updated:October 29, 2025
Document ID:225324

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    Introduction

    This document describes how to resolve the "No admin email found" error when sending logs for the Cisco Security Connector (CSC).

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    The information in this document is based on these software and hardware versions:

    • Cisco Umbrella Roaming Client
    • Cisco Security Connector

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Problem

    If you are sending logs for the CSC, insome cases, the MDM profile does not push the admin email correctly. The most common symptom is that logs fail to send with the error, "No admin email found."

    Solution

    To correct this, on the mobile device:

    1. Navigate to Settings > Cisco Security Connector.

    2. Enter an admin email like in the screenshot: 

    Settings for Cisco Security Report A Problem Enter Email360077771091

    3. Send the logs to yourself and attach them to the support case.

    Revision History

    Revision Publish Date Comments
    1.0
    29-Oct-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

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