Understand when Stats and Reporting Data Appear in Umbrella Dashboard

Available Languages

Download Options

  • PDF     (5.6 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (82.5 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (67.6 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:October 23, 2025
Document ID:225272

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Introduction

    This document describes when stats and reporting data appear in the Umbrella Dashboard, and how to troubleshoot when they do not.

    Overview

    Once a network has been registered, you must configure the DNS settings to point to Cisco Umbrella DNS servers. Stats and reporting data is available in the Cisco Umbrella Dashboard generally within one to three hours.

    Troubleshooting

    If you do not see stats within 48 hours, here are some common reasons why it might not be appearing:

    • "Don't Log Any Requests" is turned on within the Policy that your network is receiving.
    • The correct egress IP is not configured as a network in your account.
    • Your machines are not using our servers for DNS resolution.

    Please contact umbrella-support@cisco.com for further assistance if this is not applicable.

    note-icon

    Note: Please allow up to three hours for stats to become available after a network has been activated.

    Revision History

    Revision Publish Date Comments
    1.0
    23-Oct-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco

    This Document Applies to These Products