Troubleshoot Secure Client SWG Module Failing to Connect to Umbrella

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Updated:September 23, 2025
Document ID:224981

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    Introduction

    This document describes how to troubleshoot the Secure Client Secure Web Gateway (SWG) module failing to connect to Umbrella.

    note-icon

    Note: Cisco announced the End-of-Life of Cisco AnyConnect  in 2023 and the Umbrella Roaming Client  in 2024. Many Cisco Umbrella customers are already benefiting from migrating to Cisco Secure Client, and you are encouraged to begin migration as soon as possible to get a better roaming experience. Read more in this Knowledge Base article: How do I install Cisco Secure Client with the Umbrella Module?

    Overview

    If your Cisco Secure Client (CSC) (formerly AnyConnect) Secure Web Gateway (SWG) Module  is failing to connect to Cisco Umbrella (usually indicated by the module remaining in an unprotected state), please check that the firewall requirements outlined in the product documentation are allowed.
    These can be found here and is updated as needed:
    Cisco Umbrella docs: Prerequisites 

    Revision History

    Revision Publish Date Comments
    1.0
    23-Sep-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

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