Troubleshoot Existing Email Registration in Umbrella Account Error

Introduction

This document describes how to troubleshoot the error, "Error: This email is already registered to a Cisco Umbrella Account" in Umbrella.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Umbrella.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Problem

When creating a new user account, you see the error message, "Error: This email is already registered to a Cisco Umbrella Account."

The email address is already registered to an account with Umbrella, but the account is not a part of your organization.

Solution

You must invite the existing user to your dashboard instead of creating a new user. You can do this under Admin > Accounts, then select Invite instead of Add.

360002552563

After filling out the user's information and clicking Invite, an email is sent to the email address that you specified with a link to accept the invitation. If the user accepts the invitation, they can now be a part of your organization.

The user's status is Pending until they accept the invitation.

Note: MSP, MSSP, Multi-Org and similar account types cannot invite existing users to the console. If you are experiencing this issue and use the console to manage multiple organizations, please contact Umbrella Support.