Submit Active Directory Connector Logs to Umbrella Support

Available Languages

Download Options

  • PDF     (142.9 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (218.7 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (186.7 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:August 29, 2025
Document ID:224756

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Introduction

    This document describes how to collect and submit Active Directory Connector logs for troubleshooting and support requests.

    When to Submit AD Connector Logs

    Submit logs from your Active Directory Connector in these situations:

    • The AD connector or AD server is in an "Error" or "Warning" state and the Common Messages for Active Directory Components and Virtual Appliances - How to resolve them article does not resolve the issue.
    • Support has requested the AD Connector logs specifically.

    Dashboard Status Indicators

    A functional AD Connector displays a green status. Grey, yellow, and red statuses indicate a problem.

    3092194134171630921941341716

    3092193059675630921930596756

    3092193059880430921930598804

    For each AD Connector that cannot connect to a Domain Controller or displays an error or warning in the Dashboard, provide the AD Connector log so Umbrella support can examine the findings.

    Collecting Logs Manually

    1. Attach the file located atC:\Program Files (x86) > Cisco > CiscoADConnector > v1.x.x > CiscoAuditClient.log.
    2. Attach the latest two or three .zip log files fromC:\Program Files (x86) > Cisco > CiscoADConnector > v1.x.xto the support ticket. Do not send more than three .zip files.
    3. If any files exceed 20MB, split them into two responses or contact support for upload instructions.

    For Fresh Configurations or New Log Requests

    If you are working with a configuration that has never worked or support requests new logs, perform these steps:

    1. Stop theOpenDNS AD Connectorservice.
    2. Delete the file located atC:\Program Files (x86) > Cisco > CiscoADConnector > v1.x.x > CiscoAuditClient.log.
    3. Start the service again.
    4. Wait 5 minutes.
    5. Attach the newCiscoAuditClient.logfile to the support ticket.
      This process ensures the log file only contains the most recent startup attempt.

    Log Locations for Version 1.14.3

    If you upgraded to version 1.14.3, the logs are located at C:\Program Files (x86) > OpenDNS > OpenDNS Connector > v1.x.x > CiscoAuditClient.log.

    For version 1.14.3, also attach the latest two or three .zip log files from C:\Program Files (x86) > OpenDNS > OpenDNS Connector > v1.x.x.

    Revision History

    Revision Publish Date Comments
    1.0
    04-Sep-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco

    This Document Applies to These Products