SOAR - Service Health Notification

Available Languages

Updated:October 1, 2026
Document ID:SPLK054985

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Applicability

Splunk SOAR Cloud

Description

Support tickets are opened for a number of different causes including but not limited to the following:

 

  • Excessive failures of playbooks/actions
  • Large ingestion quantities outside of norm
  • Out of memory errors
  • Excessive network errors

Investigation

An incident ticket or an internal Jira will often accompany these tickets and can be used to identify next steps.


Resolution

The support engineer will need perform the following tasks:

 

  • Make initial contact with impacted users (can be looked up in Salesforce ticket if not already present in case).
  • Discuss the concerns and follow up the engineering's questions with the impacted users.
  • Relay any feedback to the engineering and communicate the next steps as needed to the impacted users. 

Revision History

Revision Publish Date Comments
1.0
01-Oct-2026
Initial Release

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