Problem/Solution: Secure Endpoint Portal Errors

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Updated:February 12, 2022
Document ID:217687

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    Introduction

    This document describes Portal Errors in the Cisco Secure Endpoint product and how to convert the error code along with defining its value.

    Problem

    In the Cisco Secure Endpoint Portal, you might get errors that reflect some failures. The Error Description is accompanied by an Error Code as shown in the image.

    Error Details

    Navigate to Events >Filter> Product Update Failed. The Error Code is "3240165382".

    Solution

    If you are on a Windows System, look for Run, Calc, or the equivalent on Linux or Mac. Navigate to Calc Settings>Programmer Mode and paste the full error code (which is in decimal format).

    Calculator Programmer Mode Decimal

    You want to convert this DECIMAL to HEX which in Programmer mode is C121 0006.

    HEX Conversion

    These Error Codes are Microsoft SMB Class Errors, which are in HEX. You take this HEX and search on Microsoft's SMB Classes and Codes: https://docs.microsoft.com/en-us/openspecs/windows_protocols/ms-cifs/8f11e0f3-d545-46cc-97e6-f00569e3e1bc.

    But, add 0x to the last digits so what you will search is 0x0006, because of the format as shown in the image.

    SMB Code Class 0x01

    Any of the NTSTATUS Values in the chart is a Class ERRDOS Class 0x01.0x0006 Error Bad FID, Invalid Handle, Mismatch, Disconnect.

    This is also a Class ERRSRV Class 0x02. 

    0x0006 

    STATUS_BAD_NETWORK_NAME

    SMB Code Class 0x02

    This means the Endpoint does not exist, and the hostname does not match the Active Directory, DNS, etc.

    Revision History

    Revision Publish Date Comments
    1.0
    13-Feb-2022
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Mustafa Shukur
      Cisco TAC Engineer

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