This document describes how to resolve VPN connection errors for Cisco Secure Access.
When a user tries to connect with RA-VPN (Remote Access VPN) to the Secure Access headend, these error are printed in the Cisco Secure Client notification popup:
Cisco Secure Client - Problem connecting to Cisco Secure Access
The mentioned error is generated, when the user is connected via the RDP to the Windows PC, tries to connect to RA-VPN from the given PC, and Windows VPN Establishment is set to Local Users Only (default option).
Windows VPN Establishment determines the behavior of the Cisco Secure Client when a user who is remotely logged on to the client PC establishes a VPN connection.
The possible values are:
Navigate to Cisco Secure Access Dashboard.
Cisco Secure Access - RA-VPN
Click Cisco Secure Client Configuration > Client Settings > Edit:
Cisco Secure Access - RA-PVN Client Configuration
Click Administrator Settings and modify Windows VPN Establishment from Local User Only to All Remote Users:
Cisco Secure Access - Windows Windows VPN Establishment
Click Save:
Cisco Secure Access - Windows Windows VPN Establishment 2
When you establish the RA-VPN session from the remote Windows PC, you must configure the Tunnel Mode as Bypass Secure Access. Otherwise, you risk losing access to the remote Windows PC.
Cisco Secure Access - Tunnel Mode
For more information about Tunnel Mode check the next article item number 6 refer to: Add VPN Profiles Step 1 – General Settings.
| Revision | Publish Date | Comments |
|---|---|---|
2.0 |
13-May-2026
|
Formatting, links. |
1.0 |
03-Nov-2023
|
Initial Release |