This document describes how to reset your lost administrator account password for a Cisco Email Security Appliance (ESA), Cisco Security Management Appliance (SMA), or a Cisco Web Security Appliance (WSA). This document applies to both hardware-based and virtual-based AsyncOS appliances.
Complete these steps in order to reset your administrator (admin) password on your appliance:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: Hardware
AsyncOS myesa.local (ttyv0)
login: adminpassword
Password: <<<WILL REMAIN BLANK AS YOU ENTER IN THE TEMP PASSWORD>>>
Last login: Fri Feb 6 20:45 from 192.168.0.01
Copyright (c) 2001-2013, Cisco Systems, Inc.
AsyncOS 8.5.6 for Cisco C370 build 092
Welcome to the Cisco C370 Email Security Appliance
Chaning local password for admin
New Password: <<<WILL REMAIN BLANK AS YOU ENTER IN THE NEW PASSWORD>>>
Retype New Password: <<<WILL REMAIN BLANK AS YOU ENTER IN THE NEW PASSWORD>>>
AsyncOS myesa.local (ttyv0)
login: admin
Password: <<<USE NEW PASSWORD AS SET ABOVE>>>
At this time, you are logged in via the admin account on the appliance. You should now confirm that the admin user has not been locked due to consecutive login failures. In order to confirm this, enter the userconfig command into the CLI:
> userconfig
Users:
1. admin - "Administrator" (admin) (locked)
2. dlpuser - "DLP User" (dlpeval)
External authentication: Disabled
Choose the operation you want to perform:
- NEW - Create a new account.
- EDIT - Modify an account.
- DELETE - Remove an account.
- POLICY - Change password and account policy settings.
- PASSWORD - Change the password for a user.
- ROLE - Create/modify user roles.
- STATUS - Change the account status.
- EXTERNAL - Configure external authentication.
- DLPTRACKING - Configure DLP tracking privileges.
If the admin user is locked, it is noted with (locked), as shown in the output.
In order to unlock the admin user, or any other user account in the locked status, enter the userconfig command and proceed from the start menu as shown here:
[]> status
Enter the username or number to edit.
[]> 1
This account is locked due to consecutive log-in failures.
Do you want to make this account available? [N]> y
Account admin is now available.
Users:
1. admin - "Administrator" (admin)
2. dlpuser - "DLP User" (dlpeval)
Revision | Publish Date | Comments |
---|---|---|
1.0 |
19-Mar-2015 |
Initial Release |