To prevent conflicts between the AMP for Endpoints Connector and antivirus or other security software, you must create exclusions so that your antivirus doesn’t scan the AMP for Endpoints Connector directory.
AMP for Endpoints Windows Connector Exclusions in Managed Symantec Enterprise Protection 12.1
Log into Symantec Enterprise Protection Manager.
Click Policies in the left pane.
Select the Exceptions entry under the Policies list.
You can either add a new exceptions policy or edit an existing one.
Once you have opened the policy, click Exceptions.
Click the Add button, select Windows Exceptions from the list and choose Folder from the sub-menu.
In the Add Security Risk Folder Exception dialog, choose [PROGRAM_FILES] from the Prefix variable drop-down menu and enter Cisco for Connector versions 5.1.1 and higher or Sourcefire for previous versions in the Folder field. Ensure that Include subfolders is checked.
Under Specify the type of scan that excludes this folder menu, select All.
Make sure that this exception is used by all computers in your organization with the AMP for Endpoints Connector installed.