On-Call Status Missing from Profile

Available Languages

Updated:October 1, 2026
Document ID:SPLK053784

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Applicability

Splunk On-Call

Description

In the Splunk On-Call web UI, the On-Call indicator below the profile name is not displayed when multiple rotations are configured across multiple steps in a team's escalation policy.

Only members included in the rotation configured in the first step of the escalation policy are shown as On-Call in the top-right corner.

Members included in rotations added to subsequent escalation steps appear with the status Not On-Call under the profile name.

This behaviour can be validated by navigating to the On-Call Schedule tab and reviewing the currently On-Call person. The rotation configured in the first escalation step determines which profile shows the On-Call status.


Investigation

Follow the Steps Below to Verify the On Call or Not On Call Status Displayed Under the Profile Name:

  1.  Open the Splunk On-Call web UI and review the status displayed under the profile name in the top right corner.

  2. Navigate to the On Call Schedule tab and identify the currently On-Call person.

  3. Review the team's escalation policy and confirm whether the rotation is configured in the first step or a subsequent step, and verify whether the individual is include as part of the first step of the escalation policy.

  4. Hover over the status circle next to the profile name to verify the team association for the On-Call status. Refer to the below image:

     

Not on-call status is displayed when the individual is not part of the rotation configured in the first step of the escalation policy or is not included as a member of the first step of the escsalation policy.

 

On-call status is displayed when the individual is part of the rotation configured in the first step of the escalation policy or is included as a member of the first step of the escalation policy.

 


Resolution

To display the On-Call status under the profile name, the rotation must be configured in the first step of the escalation policy or the user should be added as a part of the first step of the escalation policy.

Use the On Call Schedule tab to confirm the currently On-Call rotation and associated profile status.

Revision History

Revision Publish Date Comments
1.0
01-Oct-2026
Initial Release

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