Manage Apps does not display after upgrading splunk to 10.6 on Windows

Applicability

Description

Splunk was upgraded to 10.6, and Manage apps is no longer loading. There is a 404 error displayed. 

Investigation

Perform the following search on the affected host be sure to change the host field before running:

index=_internal host=<AffectedHost> source=*web_service.log "Masking the original 404 message"

If this error is seen in the results, the remoteApps folder may be missing:

2026-10-30 13:55:46,551 INFO	[6ae4a1e285174de67b1d0] error:331 - Masking the original 404 message: 'The path '/en-US/static/@b2ae2962645c/build/pages/enterprise/remoteApps/app_listing/4.latest/version.json' was not found.' with 'Page not found!' for security reasons

Windows:

Run a Powershell session as Administrator so the Splunk installation is accessible. Run this command. Adjust the drive letter and install location if required:

dir “c:\Program Files\Splunk\share\splunk\search_mrsparkle\exposed\build\pages\enterprise\remoteApps”

If the file is not found, the remoteApps folder is missing from the install despite file integrity checks marking everything OK. 

MacOS:

Look for the remoteApps directory in $SPLUNK_HOME/share/splunk/search_mrsparkle/exposed/build/pages/enterprise/:

ls $SPLUNK_HOME/share/splunk/search_mrsparkle/exposed/build/pages/enterprise/

If remoteApps isn't returned in the results, the remoteApps folder is missing from the install despite file integrity checks marking everything OK. 

Resolution

Windows:

1. In the same Powershell session, run this command to create the missing directory. Adjust the drive letter and install location if required:
   

   mkdir “c:\Program Files\Splunk\share\splunk\search_mrsparkle\exposed\build\pages\enterprise\remoteApps”

2. Create a symlink in that directory to the app_listing directory in Splunk. There are 2 drive letters in this command, so be sure to change both if Splunk is not installed in C:\Program Files:

   New-Item -ItemType SymbolicLink -Path "C:\Program Files\Splunk\share\splunk\search_mrsparkle\exposed\build\pages\enterprise\remoteApps\app_listing" -Target "C:\Program Files\Splunk\lib\remoteApps\app_listing"

No restart is required. The manage apps page will load after making these changes.

Mac OS:

1. Create the remoteApps directory. Be sure to use the full path in order to be successful:
   

    mkdir $SPLUNK_HOME/share/splunk/search_mrsparkle/exposed/build/pages/enterprise/remoteApps

2. Create a symlink in the new directory to the missing files. Be sure to use full paths so the symlink works:
   

   ln -s $SPLUNK_HOME/lib/remoteApps/app_listing $SPLUNK_HOME/share/splunk/search_mrsparkle/exposed/build/pages/enterprise/remoteApps/app_listing