Unable to login to the Splunk web interface. Issue with LDAP

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Updated:September 28, 2026

Document ID:SPLK044582

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Applicability

Splunk Enterprise

Description

error message from audit.log:

INFO AuditLogger - Audit:[timestamp=12-16-2019 08:16:54.416, user=xyz, action=login attempt, info=failed, src=xx.xx.xx.xx][n/a]

events from splunkd.log:

ERROR UserManagerPro - LDAP Login failed, could not find a valid user="xyz" on any configured servers

Investigation

Share the documents in order to help identify is there were some missing steps or values that need adjustments.
ConfigureLDAPwithSplunkWeb
SetupuserauthenticationwithLDAP
ManageSplunkuserroleswithLDAP
LDAPconfigurationconsiderations
splunk-ldap-integration-authenticationmanagerldap
Found these types of events in the diag file of the Heavy Forwarder (where they have configured LDAP):

 WARN AuthenticationManagerLDAP 12-17-2019 23:03:11.651 -0600 WARN AuthenticationManagerLDAP - LDAP Authentication is not supported by this license

Shared documents:
does-splunk-enterprise-term-non-production-license.html
MoreaboutSplunkFree

Expressing facing issues due to the type of Splunk license being used. Review the license and expressed the need for a Splunk Enterprise license which includes LDAP authentication feature.

Resolution

Reviewed and determined the issue was due to the license. Once the Heavy Forwarder was pointed to the license master to get the correct license the End-Users were able to log in.