Unable to install a Splunkbase app by file upload when Splunk Web requires App Browser installation

Applicability

Description

This issue occurs when an app package is available for direct Splunkbase installation and Splunk Web enforces that delivery path. In that situation, the Install app from file workflow does not allow manual upload of the package, even if the tar.gz file is valid.

Observed message:

“This app is available for installation directly from Splunkbase. To install this app, use the App Browser page in Splunk Web.”

In this case, the affected app was:

• App ID: 7026
• App name: MongoDB Atlas Access History Add-on

Investigation

Support reviewed the request and confirmed:

• The installation attempt was made on the non-production ad hoc search head
• The requestor used manual package upload
• The app could be found and installed from Apps > Manage Apps > Browse More Apps
• The checked user had the sc_admin role
• That role included the required install_apps capability
• No Splunk Cloud platform defect or permissions issue was identified during review

Support also offered to perform the installation directly if needed, subject to an approved maintenance window. Before that was required, the requestor confirmed the installation succeeded.

Resolution

1. Open Apps > Manage Apps
2. Select Browse More Apps
3. Search for “Add-on for MongoDB Atlas Access History”
4. Install the app from the App Browser flow instead of uploading the tar.gz file manually

Result:

• The app installed successfully
• No further remediation was required