How to Get RITM Items from ServiceNow using Splunk Add-on for ServiceNow.

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Updated:September 29, 2026
Document ID:SPLK046612

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Applicability

Splunk Apps and Add-ons Splunk Cloud Splunk Enterprise

Description

Ingesting RITM (Request Item) records from ServiceNow into Splunk using the Splunk Add-on for ServiceNow.

> There is no default out-of-the-box input for the RITM (Request Item) records


Investigation

While doing troubleshooting found that Splunk Add-on for ServiceNow doesn’t include this feature hence this needs to be configured manually via inputs.conf Add-on.


Resolution

Need to manually edit its inputs.conf to create an ingestion for the sc_req_item table as that one isn't included in default add-on's behaviour.

Failing that, the add-on creates a query of the below format:

https://<????>.service-now.com/api/now/table/sc_req_item?sysparm_display_value=all&sysparm_offset=0&...timestamp>^sys_updated_on%3C<later_timestamp>^ORDERBYsys_updated_on,sys_id

Which will resolve the lookup fields for the record. The sysparm_fields parameter can be used to restrict the fields returned


Splunk Community Links

Revision History

Revision Publish Date Comments
1.0
29-Sep-2026
Initial Release

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